Re: more types stuff
Chuck Hagenbuch <[email protected]>
| Newsgroups | gmane.comp.horde.whups |
|---|---|
| Message-ID | <[email protected]> |
Quoting Bo Daley <[email protected]>: > here's another addition that we're finding useful over here -- the ability to > change the type of a ticket after its been entered into the system. This > could be useful (eg) when someone has entered the ticket incorrectly to begin > with, or when a ticket passes from one area to another -- all depends how > you've set up your types. Hrm. I have mixed feelings about this one - I'm pretty sure that tickets shouldn't be changing type, though. At least not often. Well... I'm going to commit this for now, but restrict the functionality to admin users. Also, could you submit a patch that adds a second step form, so that we don't get invalid state or priority data when this happens? Users should get a chance to make sure that the state/priority is still valid. I think it'd work better to allow moving tickets into different modules, in general, though. -chuck -- Charles Hagenbuch, <[email protected]> The alligators were there, too, in a bathtub inside the house. -- Whups mailing list Frequently Asked Questions: http://horde.org/faq/ To unsubscribe, mail: [email protected]