Re: Linking tickets

Quoting Auke Bruinsma <[email protected]>:

> Option 2 i've intergrated in mail.php. but I would like to make this
> optional so the admin can choose if method 2 or method 3 should be followed.
> So thats why I would like some extra information added to the ticket.

Ah. I don't agree with this. The email subjects should contain the  
ticket number, which is unique. That's a fool-proof way to match  
replies. What you're proposing seems like an unnecessary layer of  
complexity to me.

-chuck

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