Re: Linking tickets

Chuck Hagenbuch <[email protected]> Mon, 06 Feb 2006 16:44:59 -0500
Newsgroups gmane.comp.horde.whups
Message-ID <[email protected]>
Quoting Auke Bruinsma <[email protected]>:

> But what if some-one accedently includes such a ticket number, or
> someone on purpose tries to mess up the system by sending a lot of fake
> support mails with ticket number in it? Or when the system just by some
> bug mismatch the mails?

I think mismatching is unlikely due to the [] syntax. More likely that  
the subject won't match for some reason, and a manual Merge would  
solve that. As for abuse, if we need it we can allow deleting  
transactions (for admins). No real difference then if they add to  
existing tickets or create new ones with the abuse.

-chuck

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