Re: Trying to use whups for Horde problem reports

This is a cryptographically signed message in MIME format.

--===============1651423490==
Content-Type: multipart/signed; protocol="application/x-pkcs7-signature";
	micalg=sha1; boundary="------------ms090903070400040804080701"

This is a cryptographically signed message in MIME format.

--------------ms090903070400040804080701
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
Content-Transfer-Encoding: 7bit

Lars Stavholm wrote:
> Anders Norrbring wrote:
>> Lars Stavholm wrote:
>>> Anders Norrbring wrote:
>>>> Hi.
>>>> I'm trying to use whups for problem reporting in the Horde framework,
>>>> but I don't have much success with it.
>>>>
>>>> In my horde/config/conf.php I have this:
>>>>
>>>> $conf['problems']['ticket_params'] = array('queue' => 1, 'state' => 1,
>>>> 'priority' => 1, 'type' => 1);
>>>> $conf['problems']['tickets'] = true;
>>>>
>>>> When I click a problem report button, I'm taken to the form to enter a
>>>> problem description, name and e-mail address, I expected to find myself
>>>> in a ticket entry form?
>>> I think that the Problem Report and Tickets (Whups) are two
>>> different things. The Problem Report is available even without
>>> whups, as you could see in the new horde-webmail bundle.
>>>
>>> When it comes to whups, I just tried out the CVS version from
>>> 2006-12-19, and that worked to some extent, but not all the way.
>>> I could set up queues and ticket types and whatnot, I could even
>>> register a new ticket, db handler complained, but the ticket
>>> shows up in the whups_tickets database table, but not in any
>>> Ticket Searches.
>> Yes, they're indeed different, however, if you go to Administration ->
>> Setup -> Horde and then Problem Reporting, they even list example for
>> using Whups with the problem reporting.. I did some Googling on it, and
>> found notes from 2005 where the developers discussed how to enable this
>> functionality, so my guess is that it can be done.. ;)
> 
> I just tried that, and after the setting you mentioned
> above, the Problem Report does actually create a proper
> ticket, whereas the user interface is still the standard
> Problem Report one.


Hmmm... I must have some error in the settings somewhere, Can you please 
share yours?


>> I pulled cvs today (2006-12-26), and even built a RPM for SUSE Linux
>> from it. I can't complain about anything about the module itself so far,
>> it lists tickets, they're searchable and editable. But I haven't digged
>> deeply into it yet.
> 
> Well, I haven't succeeded in getting it going properly, I get DB errors
> and Ticket not found (despite the fact that they're there in the db).
> 
> If you wouldn't mind sharing, I'd be interested in how you built
> the rpm. We build our own rpm's as well (SuSE Linux 10.1), but
> obviously, I've done something wrong with the whups part.


Check out my repositary at 
ftp://ftp.norrbring.com/pub/linux/inst-source/ there are both noarch and 
src RPMs for the whups I'm testing with right now.. :)

-- 

Anders Norrbring
Norrbring Consulting

--------------ms090903070400040804080701
Content-Type: application/x-pkcs7-signature; name="smime.p7s"
Content-Transfer-Encoding: base64
Content-Disposition: attachment; filename="smime.p7s"
Content-Description: S/MIME Cryptographic Signature
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--------------ms090903070400040804080701--

--===============1651423490==
Content-Type: text/plain; charset="us-ascii"
MIME-Version: 1.0
Content-Transfer-Encoding: 7bit
Content-Disposition: inline

-- 
Whups mailing list - Join the hunt: http://horde.org/bounties/#whups
Frequently Asked Questions: http://horde.org/faq/
To unsubscribe, mail: [email protected]

--===============1651423490==--