Re: WHUPS Status?
Mike Baptiste <[email protected]>
| Newsgroups | gmane.comp.horde.whups |
|---|---|
| Organization | MSB Networks |
| Message-ID | <[email protected]> |
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 We're deploying Whups at Duke Universitie's School of Engineering for IT Support and a planned SourceForge like environment. We evaluated a number of OSS packages including Bugzilla, Scarab, RealTime (RT), and a few other ones. Each had their pros and cons. We originally thought we'd go with Bugzilla, but it was to rigid and suited for software development. Scarab was VERY flexible when creating ticket types, but had 0 workflow, required a login for access (ie viewing tickets), and had no backend authentication support. RT just wasn't at the level we needed. Whups obviously is not as mature as the above tools, but it 'works' in its current state, the outlook for it is bright, and being part of the Horde framework brings a LOT more to the table which for us was a hue plus. We hope to create a user IT environment around Horde (WebMail, tickets, maybe even Kronolith with a MeetingMaker backend since we use this currently). We currently have about 150 tickets in our system and are massaging the edges to deploy it across our IT group (right now only a couple of us are using it) Granted - Whups needs work to hit the next level - but many people are actively fixing and adding things along with Chuck. Stuff we hope to work on: Better reportng, customer profiles (driven through Turba and maybe an LDAP backend), more flexible notification settings, expanding 'listeners', attachments, and additional fields for custom ticket types (things like Platform, OS, and whatever other attributes you might need) We're very happy so far! Mike [email protected] wrote: | The WHUPS website provides basically no information, but from the | list archives | it looks like some people are using this on a day-to-day basis. And | it sound | like it might be just what I'm looking for. | Is there anyplace one can get the current status - features | working/implemented/planned, etc... | | I have CVS Horde/IMP/Turba/Kronolith/nag/mnemo running on my devel box. | -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.2.0 (MingW32) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iD8DBQE90uo5tbf8BjvL+3ERAsDgAJ9Pvv1Ucl+wkkXOygSEcLQi0V95TwCePCW3 Kv7ffmwUUKJroTuk/N93RTs= =WVMZ -----END PGP SIGNATURE----- -- Whups mailing list Frequently Asked Questions: http://horde.org/faq/ To unsubscribe, mail: [email protected]