InfoD: IIID Conference on Financial Communication

        * IIID Conference on Financial Communication *
          (Preliminary programme)

          Blurred Boundaries - Focused Solutions: A Conference
          devoted to the new challenges in designing, delivering,
          and explaining financial information.

          27 April, The Harvard Club, Boston, MA


TOPIC:
The conference addresses the increasing complexity of customer 
communications in financial services: What is new in information 
visualisation, charting, and diagrams? How can information design 
help represent and explain risk? What are the design challenges in 
delivering customer information to mobile devices and interactive 
home TV systems? Why, when, and how should usability testing be 
incorporated into the design process?


PROGRAMME:

8:00 - 9:00 On-site registration
9:00 - 9:15 Greetings

RESEARCH
- David Sless 'Ready, fire, aim: Why financial firms still miss the target'
- Harsh Jawharkar and JoEllen Kames 'Banking on users: Ethnographic
   research and usability testing'

break

PARADIGMS
- Aaron Marcus 'MoGo: Presenting financial information on mobile devices'
- Ruurd Priester 'Web presence as architectural planning'
- Chet Geschickter 'Customers from Venus and companies from Mars: How to
   avoid disfunctional financial web sites'

Lunch at the Harvard Club

CONVERGENCES
- Cam Shapansky 'Cross dressing: Why are transactional documents
   trying to become newsletters and direct mail pieces?'
- Martin Ashley 'Morphing content across multiple communications'

break

EXPERIENCE
- Max Dietshe and Madeleine Yates 'Beyond chaotic bombardment:
   Enhancing the client experience through Information Design'
- Dirk Knemeyer 'Innovating the online experience: Better interface 
   strategies for financial services'
- Rob Waller 'The big disconnect: Regulators versus consumers'

break

EDUCATION
- Joe Saari 'Developing effective education programs'

Panel: "Ask the Experts"
- Wes Ervin, "Where do we go from here?"

6:00 - 8:00 Social at the Harvard Club


ORGANIZATION:
- Wes Ervin (Event Chair and Member of the IIID Board)
   <[email protected]>

WEBSITE:
http://www.iiid.net/Conference.htm
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