Re: plea for help

Hi Tamasin,

Sounds like your email address is being held as potential spam/virus/ 
phishing/etc. The behaviour is not unusual for a spam service and  
could explain why your alternative email address is getting through.

An increasing number of large organisations do not monitor spam  
internally. They maintain relationships with specialised services who  
do that for them and so it is not possible for them to see any one  
email address in the millions they process daily, and therefore it  
would be unlikely that they would be able to tell you whether your  
email address is being blocked or not. Assuming your email is on a  
hosted service, it is possible that your domain has been spoofed at  
some point and now ranks as a known spam source, or someone else on  
your IP address has been fingered and this means you are tarred with  
the same brush.

Is there any solution? Probably yes, but the amount of work required  
to execute it may well be greater than the benefit to be gained.

Good luck
Alan

On 8/10/2008, at 3:48 AM, Tamasin Cole wrote:

> This is only a tenuously connected design problem, so I apologise if  
> it's out of order, but there might just possibly be someone out  
> there who has experienced the same problems.  I'd be forever  
> grateful if anyone has any suggestions - off list is fine.
>
> I am a legitimate freelance contractor of the NHS, working primarily  
> for one Primary Care Trust, but on occasions for others.
>
> About two months ago I discovered that most (but not all) of my  
> emails were not getting through to .nhs.uk addresses - and they were  
> taking three weeks to bounce, if they bounced at all. Incoming  
> messaged have no problems.
>
> I have contacted everyone I can think of to try to sort the problem;  
> my hosting service can't find out what is going on; my contacts in  
> the NHS can't seem to get anywhere - I'm on their whitelists. I'm  
> not blacklisted anywhere.
>
> I have tried using my isp's outgoing server, my domain-name outgoing  
> settings, another domain name that I own, but with no luck. The only  
> way I can get emails through is by using my .mac account which seems  
> not to have problems. When the NHS decides it doesn't like that one  
> either I'm going to be in deep trouble.
>
> Anyi deas of forums that might help or specific suggestions would be  
> gratefully received....
> Tamasin
>

--
Alan Litchfield MBus(Hons), MNZCS
AlphaByte
PO Box 1941, Auckland, NZ. 1140
http://www.alphabyte.co.nz




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