ispman/docs SUPPORT,NONE,1.1 README,1.3,1.4 TODO,1.2,1.3

Update of /cvsroot/ispman/ispman/docs
In directory sc8-pr-cvs1.sourceforge.net:/tmp/cvs-serv21807

Modified Files:
	README TODO 
Added Files:
	SUPPORT 
Log Message:
added support document

Index: README
===================================================================
RCS file: /cvsroot/ispman/ispman/docs/README,v
retrieving revision 1.3
retrieving revision 1.4
diff -u -d -r1.3 -r1.4
--- README	21 Jun 2004 09:20:34 -0000	1.3
+++ README	21 Jun 2004 10:04:16 -0000	1.4
@@ -4,8 +4,8 @@
 ISPMan is an ISP management system designed to meet the needs of the ever
 growing infrastructure that an ISP has to manage.  It was originally written to
 manage DNS, Web Virtual hosts and Mail accounts at large ISPs.  Since then it
-has moved to a modular structure with help from ispman-developers
-<ispman-developers-5NWGOfrQmneRv+LV9MX5uipxlwaOVQ5f@public.gmane.org>. 
+has moved to a modular structure with help from ispman-developers.
+
 
 ISPMan now supports the following features:
     - Centralized user and email management via LDAP

--- NEW FILE: SUPPORT ---
ISPMan Support
==============

As explained in INSTALL, bug fixes are available only through cvs.  Read
through INSTALL and UPGRADING to learn how to upgrade.  Incremental bug-fix
upgrades are very easy and painless.

There are a variety of options for technical support. 

1) Search the online archives.  

There are technical forums that although are not necessarily monitored
regularly, do occasionally contain useful information:
    http://sourceforge.net/forum/?group_id=8390

The mailing list archives are the most active.  Search through ispman-users
first, then ispman-developers for your answer.
    http://sourceforge.net/mailarchive/forum.php?forum=ispman-users
    http://sourceforge.net/mailarchive/forum.php?forum=ispman-developers

2) Join the ispman-users mailing list.

Subscribe to ispman-users and ask your question there.  If it hasn't been
answered in the archives, this is your best bet for free help.  The
ispman-developers list is for discussions on the design and implmentation of
ispman and not for technical support.  Most of us are subscribed to
ispman-users anyway, so ask there.
    http://lists.sourceforge.net/lists/listinfo/ispman-users

3) Log into the IRC chat channel #ispman at irc.freenode.net.

You may find users and developers logged in there occasionally.  I did when I
needed it while learning about ISPMan.  Now I'm a developer.

4) Hire an ISPMan support firm.

Support firms are available that can provide you with commercial support for
ISPMan and other isp design, implementation and related services.  These
options include training, fixes, implementation of new features and
maintenance.  Companies are available by remote and in various locations in the
USA, and Europe.

http://ispman.sourceforge.net/support.php
Contact by email: [email protected]
Contact by phone: +41 78 8453164


Index: TODO
===================================================================
RCS file: /cvsroot/ispman/ispman/docs/TODO,v
retrieving revision 1.2
retrieving revision 1.3
diff -u -d -r1.2 -r1.3
--- TODO	21 Jun 2004 08:14:02 -0000	1.2
+++ TODO	21 Jun 2004 10:04:16 -0000	1.3
@@ -1,13 +1,22 @@
+CCP
 - more CCP debugging
-- more syntax/semantic checks on forms
+
+General
+- more syntax/semantic and validity checks on forms
+
+Administration
+- debian package generation
+
+Design
 - posixGroup conflict resolution
 - multiport vhost patch
 - ispman.agent LDAP features: reconnect, SSL
 - bind generation bugfixes
-- debian package generation
 - dealing with vhost.conf.hash
 - redesign of DNS forms
 - custom hooks for create/delete user/vhost/domain
 - forms for reseller/client management
-- caching of data to enhance performance
 - generic quota solution
+- caching of data to enhance performance
+    Could be handled just by instructing how to install ncsd, mod_perl?
+



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