Call Routing using Cisco Call Manager
Kumkum Bagchi <[email protected]>
| Newsgroups | gmane.comp.java.sun.jtapi |
|---|---|
| Message-ID | <LISTSERV%[email protected]> |
Hi I am trying to design an application to manage in-coming calls to the Call Manager. A incoming call for any extension (desk phone) in the PBX can be forwarded to the desk phone or to a different phone number (cell phone, home phone). What is the best way to configure the Call manager to support this? Right now the way I configured the call manager - when Directory number A (associated with Phone1) is dialed - it gets forwarded to CTI route point C. There are two DNs - DN A and DN B attached to the same phone(Cisco 7960). When a call coming for Directory number A and needs to ring the desk phone - my JTAPI application forwards the call to DN B - hence ringing the same phone on a different DN. This may not be the best solution as there are two DNs being used to manage one user. I am looking for an alternative solution. Any ideas/tips are greatly appreciated. Thanks. kumkum. =========================================================================== To unsubscribe, send email to [email protected] and include in the body of the message "signoff JTAPI-INTEREST". For general help, send email to [email protected] and include in the body of the message "help".