How to get ACDAddress ?

Svetlana Zvereva <[email protected]> Wed, 29 Jun 2005 09:02:27 -0600
Newsgroups gmane.comp.java.sun.jtapi
Message-ID <LISTSERV%[email protected]>
Hello,

I need to get ACDAddress to create Agent object.

This is what I do:

-----
...
providerString = serviceName + ";loginID=" + login + ";passwd=" + password;
jtapiPeer = JtapiPeerFactory.getJtapiPeer(null);
myProvider = jtapiPeer.getProvider(providerString);
...
ACDAddress[] addrs = ((CallCenterProvider)myProvider).getACDAddresses();
-----

and I receive error:

com.avaya.jtapi.tsapi.TsapiPlatformException: Security DataBase is turned
off, No List will be returned but any administered ACD addresses can be
accessed.
        at com.avaya.jtapi.tsapi.xf.db(Unknown Source)
        at com.avaya.jtapi.tsapi.qc.getACDAddresses(Unknown Source)
        at IVR.TestCallCenter.makeCall(TestCallCenter.java:162)
        at IVR.TestCallCenter.init(TestCallCenter.java:76)
        at IVR.TestCallCenter.main(TestCallCenter.java:37)


What does it mean and what can I do about it?? What are "administered ACD
addresses" and how I can access them?


Thank you very much!!

Svetlana

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