Re: call1.transfer(call2) problem

Yes. Consult transfer call1.transfer(call2) is not supported on Route
points. Single step transfer - "call1.transfer("8001") is supported on
CTI Route point. Route points were initially designed to handle calls
"quickly" and route them to CTI Ports and phones. Features are not
supported on Route points to keep it "light weight". 

 

Regards

Mohan

________________________________

From: Discussion list for Java Telephony API
[mailto:[email protected]] On Behalf Of Paul Yago
Sent: Monday, September 12, 2005 3:40 PM
To: [email protected]
Subject: Re: [JTAPI] call1.transfer(call2) problem

 

Thanks for your response Mohan.

 

Are you saying that using CallManager 4.1.3, the following is not
supported call1.transfer(call2) where a CTI Route Point is the transfer
controller and the common address/terminal? I was actually able to
transfer using call1.transfer("8001") where call1 was a hard IP phone
talking to a CTI Route Point terminal. Why is this?

 

Thanks again,

Paul

 

 

________________________________

From: Discussion list for Java Telephony API
[mailto:[email protected]] On Behalf Of Potluri, Mohan
Sent: Monday, September 12, 2005 2:51 PM
To: [email protected]
Subject: Re: [JTAPI] call1.transfer(call2) problem

 

Transfer feature is not yet supported on CTI Route Points. You can only
do redirect, accept, answer, hold and unhold on Route Point. Also #1 is
not supported. Both the calls have to the on the same address on the
terminal. #2 is supported on CTI Ports.

 

Pre conditions of transfer are:

1.      tc1.getCallControlState() ==
CallControlTerminalConnection.TALKING or
CallControlTerminalConnection.HELD 

2.      tc2.getCallControlState() ==
CallControlTerminalConnection.TALKING or
CallControlTerminalConnection.HELD 

Terminal connections are created when call is accepted. You need to
answer call1 and then initiate call2 on the same address to complete the
transfer.

 

________________________________

From: Discussion list for Java Telephony API
[mailto:[email protected]] On Behalf Of Paul Yago
Sent: Monday, September 12, 2005 1:57 PM
To: [email protected]
Subject: [JTAPI] call1.transfer(call2) problem

 

Hello,

 

I'm trying to get the transfer working between call1 and call2. And
despite many different approaches it always throws one of two
exceptions.

 

1)       PlatformException com.cisco.jtapi.PlatformExceptionImpl:
Transfer controller is not set and could not find a suitable
TerminalConnection.

 

2)       pcy: PlatformException com.cisco.jtapi.PlatformExceptionImpl:
CCNException not handled: com.cisco.cti.client.CCNException:

 

#1 occurs when 8001 -> 5799 and call2 is 7799 -> 8000

#2 occurs when 8001 -> 5799 and call2 is 5799 -> 8000

 

The common terminal in this case is a CTI Route Point and it has 2
addresses (5799 and 7799).

 

There are no terminal connections being created between the phone
terminals and their connections. I don't know why and I don't know if
this is necessary for a transfer to occur. Originally these addresses
and terminals were out of service but I solved that by adding observers.

 

I've tried setting the transfer controllers with every possible terminal
connection and even tried casting them to CiscoTermialConnection. This
didn't work.

 

call1.setTransferController(tc);

call1.getTransferController(); // this returns the appropriate tc.

 

 

Making a transfer to an address ( i.e. call.transfer("8002") ) works,
but a call1.transfer(call2) does not.

 

Any help would be greatly appreciated.

 

Thanks,

Paul

 

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