BUSY Rejection

Hello,

Sorry for resending this. It's not a reply.

In developing a JTAPI application to interact with your call   
manager via CTI Route Points, we're seeing a case where our application
is not able to pick up incoming calls because the line is busy. 

Our application is linked to a CTI Route Point, and a caller can access
our application by called the CTI Route Point extension. Some of the
inbound calls are reject even before they reach our application. Others
are not. The only difference between these calls is the CalledID. I have
a number of CTI Port extensions, which are forwarded to the same CTI
Route Point extension. So, the Called ID represents the CTI Port
extension which is being dialed.

For some extensions, I get the following log from the jtapi.jar (See
below)     
note the CALLREJECTED. This doesn't happen when any of the other
CalledIDs 
are made. 

The inbound call never reaches our application. Why is this rejection
happening?

345409: Nov 19 16:41:07.692 PST

%JTAPI-CTI-7-UNK:(P1-p
yagoCM){Line:VM_Juneau_CRP:5798(1,63710)|Call:[GCID=(909871/1),CID=19262
529]}   
CallStateChanged [ state=IDLE cause=CALLREJECTED destType=IN_CLUSTER
destCM=1   
fwdDestination=null unModifiedCg=7796 unModifiedCd=5798

unModifiedOriginalCd=6308 unModifiedLastRedirected=6308 calling=7796

callingName= called=5798 calledName= origParty=6308 origName=

lastRedirected=6308 lastRedirectedName= origin=UNKNOWN (0)
reason=DIRECTCALL    
activeTone=0 deviceName=null bRemoteInUse=false bPrivacy=false

CallSelectStatus=0 CallingPartyPI=True CallingPartyDisplayNamePI=True

CalledPartyPI=True CalledPartyDisplayNamePI=True
OriginalCalledPartyPI=True     
OriginalCalledPartyDisplayNamePI=True LastRedirectPartyPI=True

LastRedirectPartyDisplayNamePI=True ]

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