Re: get Calling number from redirected call

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Hi Joerg,
I have tried using CallCtlConnEstablishedEv but it's not working for me
either. I will try with CallCtlConnOfferedEv  though.

The transfer is being done via manually and not via code.

Could I ask you another question(Or anyone with answer to this)?
I have wrote an application that retrieve UUI when there is a ringing event=
.
It's working except for some infrequent occurrance that my application coul=
d
not retrieve the UUI.

I am using a Avaya setup and have a IVR front to collect the digit entered
by the caller, which inturn would route the call to any available agent.

Thank you so much for your help.

On 9/22/06, Joerg Wiesmann <[email protected]> wrote:
>
> Hi Kenny,
>
> you might try CallCtlConnOfferedEv and CallCtlConnEstablishedEv.
>
> Do you transfer the call via java-code (call.transfer ( ... ))
> or do you want to display the number while anybody transfers the call wit=
h
> its phone (manual) ??
>
> You may want to catch the event CallCtlTermConnHeldEv and remember the
> number in a list
> and display it later with that function:
> http://www.i-netsource.de/index.php?option=3Dcom_content&task=3Dview&id=
=3D7&Itemid=3D11
>
> Hope it helps
> Joerg
>
>
>
>
> Kenny Wong schrieb:
>
>  Hi Joerg,
> I have tried to use the Established event but still i cant get the number=
.
>
> Expected callflow.
> - Phone 1 calls Phone 2.
> - Phone 2 transfer call to phone3
> - phone 3 need to display phone 1 number.
>
> I have tried a test
> 1) if Phone 1,2 and 3 are internal call(dialling of extension only), it
> works
> 2) if Phone 1 is calling from outside(dial the full telephone number), it
> does not work.
>
> Any idea? Anyway thanks for your help.
>
> Thanks,
> Kenny
>
>
>
>  On 9/19/06, Joerg Wiesmann <[email protected]> wrote:
>
> >  Hi,
> >
> > you may try this event:
> > CallCtlConnEstablishedEv
> > and not the Talking event.
> >
> > Hope it helps
> >
> > greetz J=F6rg Wiesmann
> >
> >
> >
> > Kenny Wong schrieb:
> >
> >  Hi all,
> > I am also trying to get the caller ID of a transfered call from my
> > system. However have been getting the incorrect number.
> >
> > Expected callflow.
> > - Phone 1 calls Phone 2.
> > - Phone 2 transfer call to phone3
> > - phone 3 need to display phone 1 number.
> >
> >  I have added observer in and is retriving the caller ID in the TALKING
> > Event(Forget is it from the Connection package or the Call Control pack=
age).
> > However the caller ID that I am getting is the phone 2 caller ID.
> >
> > DEduce this is because I did a 2 step transfer but shouldn't another
> > TALKING event be fired after transfer is completed? Is there another ev=
ent
> > that I could look at to retrieve the caller ID from phone 3 perspective=
?
> >
> > Thanks in advance
> >
> > Kenny
> >
> >
> >  On 7/22/06, Milan Matys < [email protected]> wrote:
> > >
> > > Thanks again i did it by yours first idea. I have array of calls whic=
h
> > > has
> > > been held and when is incoming new call i compare calling number by
> > > this
> > > array. It is good idea. It's slower than this solution, but I work on
> > > it few
> > > hours. You example explain me other thinks ( I'm not experienced
> > > programmer
> > > (but I will be maybe)).  :)
> > >
> > > Have a nice weekend!
> > >
> > >
> > > -----Original Message-----
> > > From: Discussion list for Java Telephony API
> > > [mailto:[email protected] ] On Behalf Of J=F6rg Wiesmann
> > > Sent: Friday, July 21, 2006 10:47 AM
> > > To: [email protected]
> > > Subject: Re: [JTAPI] get Calling number from redirected call
> > >
> > > upps .. forgot something .. it has to be:
> > > TerminalConnection[] tc =3D ((CallCtlConnEstablishedEv)
> > > events[i]).getCallingTerminal().getTerminalConnections();
> > > for (int a=3D0;a<tc.length;a++) {
> > >      CallControlCall ccCall =3D
> > > (CallControlCall)tc[a].getConnection().getCall();
> > >      if (ccCall.getState() =3D=3D CallControlCall.ACTIVE ) {
> > >       ccCall.getCalledAddress();
> > >       ccCall.getCallingAddress();
> > >      }
> > >     }
> > >
> > > :)
> > >
> > >
> > > =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D
> > > To unsubscribe, send email to [email protected] and include in th=
e
> > > body
> > > of the message "signoff JTAPI-INTEREST".  For general help, send emai=
l
> > > to
> > > [email protected] and include in the body of the message "help".
> > >
> > >
> > > =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D
> > > To unsubscribe, send email to [email protected] and include in th=
e
> > > body
> > > of the message "signoff JTAPI-INTEREST".  For general help, send emai=
l
> > > to
> > > [email protected] and include in the body of the message "help".
> > >
> >
> > =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D
> > To unsubscribe, send email to [email protected] and include in the
> > body of the message "signoff JTAPI-INTEREST". For general help, send em=
ail
> > to [email protected] and include in the body of the message "help".
> >
> >
> >
> > =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D
> > To unsubscribe, send email to [email protected] and include in the
> > body of the message "signoff JTAPI-INTEREST". For general help, send em=
ail
> > to [email protected] and include in the body of the message "help".
> >
>
> =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D
> To unsubscribe, send email to [email protected] and include in the
> body of the message "signoff JTAPI-INTEREST". For general help, send emai=
l
> to [email protected] and include in the body of the message "help".
>
>
>
> =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D
> To unsubscribe, send email to [email protected] and include in the
> body of the message "signoff JTAPI-INTEREST". For general help, send emai=
l
> to [email protected] and include in the body of the message "help".
>

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
To unsubscribe, send email to [email protected] and include in the body
of the message "signoff JTAPI-INTEREST".  For general help, send email to
[email protected] and include in the body of the message "help".

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<div>Hi Joerg, </div>
<div>I have tried using CallCtlConnEstablishedEv but it's not working for m=
e either. I will try with CallCtlConnOfferedEv&nbsp; though.</div>
<div>&nbsp;</div>
<div>The transfer is being done via manually and not via code.</div>
<div>&nbsp;</div>
<div>Could I ask you another question(Or anyone with answer to this)?</div>
<div>I have wrote an application that retrieve UUI when there is a ringing =
event. It's working except for some infrequent occurrance that my applicati=
on could not retrieve the UUI.</div>
<div>&nbsp;</div>
<div>I am using a Avaya setup and have a IVR front to collect the digit ent=
ered by the caller, which inturn would route the call to any available agen=
t.</div>
<div>&nbsp;</div>
<div>Thank you so much for your help.<br>&nbsp;</div>
<div><span class=3D"gmail_quote">On 9/22/06, <b class=3D"gmail_sendername">=
Joerg Wiesmann</b> &lt;<a href=3D"mailto:[email protected]">j.wiesm=
[email protected]</a>&gt; wrote:</span>
<blockquote class=3D"gmail_quote" style=3D"PADDING-LEFT: 1ex; MARGIN: 0px 0=
px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">
<div text=3D"#000000" bgcolor=3D"#ffffff">Hi Kenny,<br><br>you might try Ca=
llCtlConnOfferedEv and CallCtlConnEstablishedEv.<br><br>Do you transfer the=
 call via java-code (call.transfer ( ... )) <br>or do you want to display t=
he number while anybody transfers the call with its phone (manual) ??
<br><br>You may want to catch the event CallCtlTermConnHeldEv and remember =
the number in a list <br>and display it later with that function: <a onclic=
k=3D"return top.js.OpenExtLink(window,event,this)" href=3D"http://www.i-net=
source.de/index.php?option=3Dcom_content&amp;task=3Dview&amp;id=3D7&amp;Ite=
mid=3D11" target=3D"_blank">
http://www.i-netsource.de/index.php?option=3Dcom_content&amp;task=3Dview&am=
p;id=3D7&amp;Itemid=3D11</a><br><br>Hope it helps <br>Joerg<br><br><br><br>=
<br>Kenny Wong schrieb:=20
<blockquote cite=3D"http://mid9100fd2e0609220212k60f2fd84k495f8cee7c3d9ebb@=
mail.gmail.com" type=3D"cite">
<div><span class=3D"e" id=3D"q_10dd522f6c6bf7d3_1">
<div>Hi Joerg, </div>
<div>I have tried to use the Established event but still i cant get the num=
ber.</div>
<div>&nbsp;</div>
<div>Expected callflow.</div>
<div>- Phone 1 calls Phone 2.</div>
<div>- Phone 2 transfer call to phone3</div>
<div>- phone 3 need to display phone 1 number.</div>
<div>&nbsp;</div>
<div>I have tried a test </div>
<div>1) if Phone 1,2 and 3 are internal call(dialling of extension only), i=
t works</div>
<div>2) if Phone 1 is calling from outside(dial the full telephone number),=
 it does not work.</div>
<div>&nbsp;</div>
<div>Any idea? Anyway thanks for your help.</div>
<div>&nbsp;</div>
<div>Thanks,</div>
<div>Kenny</div>
<div><br><br>&nbsp;</div></span></div>
<div>
<div><span class=3D"e" id=3D"q_10dd522f6c6bf7d3_3"><span class=3D"gmail_quo=
te">On 9/19/06, <b class=3D"gmail_sendername">Joerg Wiesmann</b> &lt;<a onc=
lick=3D"return top.js.OpenExtLink(window,event,this)" href=3D"mailto:j.wies=
[email protected]" target=3D"_blank">
[email protected]</a>&gt; wrote:</span> </span></div>
<blockquote class=3D"gmail_quote" style=3D"PADDING-LEFT: 1ex; MARGIN: 0px 0=
px 0px 0.8ex; BORDER-LEFT: rgb(204,204,204) 1px solid">
<div><span class=3D"e" id=3D"q_10dd522f6c6bf7d3_5">
<div text=3D"#000000" bgcolor=3D"#ffffff">Hi,<br><br>you may try this event=
:<br>CallCtlConnEstablishedEv<br>and not the Talking event.<br><br>Hope it =
helps<br><br>greetz J=F6rg Wiesmann<br><br><br><br>Kenny Wong schrieb:=20
<blockquote cite=3D"http://mid9100fd2e0609170814h27d0be7fka1ab41a77f848b10@=
mail.gmail.com" type=3D"cite">
<div><span>
<div>Hi all, </div>
<div>I am also trying to get the caller ID of a transfered call from my sys=
tem. However have&nbsp;been getting the incorrect number.</div>
<div>&nbsp;</div>
<div>Expected callflow.</div>
<div>- Phone 1 calls Phone 2.</div>
<div>- Phone 2 transfer call to phone3</div>
<div>- phone 3 need to display phone 1 number.</div>
<div>&nbsp;</div>
<div>&nbsp;I have added observer in and is retriving the caller ID in the&n=
bsp;TALKING Event(Forget is it from the Connection package or the Call Cont=
rol package). However the caller ID that I am getting is the phone 2 caller=
 ID.=20
</div>
<div>&nbsp;</div>
<div>DEduce this is because I did a 2 step transfer but shouldn't another T=
ALKING event be fired after transfer is completed? Is there another event t=
hat I could look at to retrieve the caller ID from phone 3 perspective?=20
</div>
<div>&nbsp;</div>
<div>Thanks in advance</div>
<div>&nbsp;</div>
<div>Kenny<br><br>&nbsp;</div></span></div>
<div>
<div><span><span class=3D"gmail_quote">On 7/22/06, <b class=3D"gmail_sender=
name">Milan Matys</b> &lt;<a onclick=3D"return top.js.OpenExtLink(window,ev=
ent,this)" href=3D"mailto:[email protected]" target=3D"_blank"> m.matys@sez=
nam.cz
</a>&gt; wrote:</span>=20
<blockquote class=3D"gmail_quote" style=3D"PADDING-LEFT: 1ex; MARGIN: 0px 0=
px 0px 0.8ex; BORDER-LEFT: rgb(204,204,204) 1px solid">Thanks again i did i=
t by yours first idea. I have array of calls which has<br>been held and whe=
n is incoming new call i compare calling number by this=20
<br>array. It is good idea. It's slower than this solution, but I work on i=
t few<br>hours. You example explain me other thinks ( I'm not experienced p=
rogrammer<br>(but I will be maybe)).&nbsp;&nbsp;:)<br><br>Have a nice weeke=
nd!<br>
<br><br>-----Original Message-----<br>From: Discussion list for Java Teleph=
ony API<br>[mailto:<a onclick=3D"return top.js.OpenExtLink(window,event,thi=
s)" href=3D"mailto:[email protected]" target=3D"_blank">JTAPI-INT=
[email protected]=20
</a>] On Behalf Of J=F6rg Wiesmann<br>Sent: Friday, July 21, 2006 10:47 AM =
<br>To: <a onclick=3D"return top.js.OpenExtLink(window,event,this)" href=3D=
"mailto:[email protected]" target=3D"_blank">JTAPI-INTEREST@JAVA.=
SUN.COM=20
</a><br>Subject: Re: [JTAPI] get Calling number from redirected call<br><br=
>upps .. forgot something .. it has to be:<br>TerminalConnection[] tc =3D (=
(CallCtlConnEstablishedEv) <br>events[i]).getCallingTerminal().getTerminalC=
onnections();=20
<br>for (int a=3D0;a&lt;tc.length;a++) {<br>&nbsp;&nbsp;&nbsp;&nbsp; CallCo=
ntrolCall ccCall =3D<br>(CallControlCall)tc[a].getConnection().getCall();<b=
r>&nbsp;&nbsp;&nbsp;&nbsp; if (ccCall.getState() =3D=3D CallControlCall.ACT=
IVE ) {<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;ccCall.getCalledAddress();<b=
r>
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;ccCall.getCallingAddress();<br>&nbsp;&n=
bsp;&nbsp;&nbsp; }<br>&nbsp;&nbsp;&nbsp;&nbsp;}<br><br>:)<br><br>=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D<br>To un=
subscribe, send email to <a onclick=3D"return top.js.OpenExtLink(window,eve=
nt,this)" href=3D"mailto:[email protected]" target=3D"_blank">
[email protected]</a> and include in the body<br>of the message &quot;s=
ignoff JTAPI-INTEREST&quot;.&nbsp;&nbsp;For general help, send email to<br>=
<a onclick=3D"return top.js.OpenExtLink(window,event,this)" href=3D"mailto:=
[email protected]" target=3D"_blank">
[email protected] </a>and include in the body of the message &quot;help=
&quot;.<br><br>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D<br>To unsubscribe, send email to <a onclick=3D"return top.j=
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get=3D"_blank">
[email protected] </a>and include in the body<br>of the message &quot;s=
ignoff JTAPI-INTEREST&quot;.&nbsp;&nbsp;For general help, send email to<br>=
<a onclick=3D"return top.js.OpenExtLink(window,event,this)" href=3D"mailto:=
[email protected]" target=3D"_blank">
[email protected]</a> and include in the body of the message &quot;help=
&quot;. <br></blockquote></span></div></div><br>=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
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[email protected]" target=3D"_blank">[email protected]</a> and incl=
ude in the body of the message &quot;signoff JTAPI-INTEREST&quot;. For gene=
ral help, send email to=20
<a onclick=3D"return top.js.OpenExtLink(window,event,this)" href=3D"mailto:=
[email protected]" target=3D"_blank">[email protected]</a> and incl=
ude in the body of the message &quot;help&quot;. </blockquote><br>&nbsp;</d=
iv>
<div><span>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
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off JTAPI-INTEREST&quot;. For general help, send email to <a onclick=3D"ret=
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