"Calls In Progress" permanently incremented on CCM, when calling selectRoute().

Paul Yago <[email protected]> Mon, 30 Oct 2006 15:12:29 -0800
Newsgroups gmane.comp.java.sun.jtapi
Message-ID <[email protected]>
Has anyone seen this issue?

From routeEvent():
        ciscoRouteSession.selectRoute(routeSelected,
        CiscoRouteSession.ROUTEADDRESS_SEARCH_SPACE, modifiedAddresses);

Where the modified address the DN of a phone, and the destination
address is an MWI extension. This causes the MWI light to be set,
however there's a delay equal to the "CTI Request Timer" service
parameter. And the "Calls In Progress" on the RMTM is never decremented.
I'm also seeing these exceptions in the jtapi log:

2498: Oct 30 14:44:40.392 PST %JTAPI-PROTOCOL-7-UNK:(P1-10.2.0.51)
received Response: com.cisco.cti.protocol.FailureResponse {
  sequenceNumber =3D 438
  result         =3D -1932787711
  description    =3D redirect failure
  }
2499: Oct 30 14:44:40.392 PST %JTAPI-JTAPI-7-UNK:[[2629:/(P1-admin_cm)
GCID=3D(1,1060874)->INVALID]->DISCONNECTED]PlatformExceptionImpl caught:
CCNExcep
tion not handled: com.cisco.cti.client.CCNException: redirect failure
2500: Oct 30 14:44:40.393 PST %JTAPI-JTAPIIMPL-7-UNK:[(P1-admin_cm)
GCID=3D(1,1060874)->INVALID/RA: 2629]PlatformExceptionImpl thrown :
CCNException not
 handled: com.cisco.cti.client.CCNException: redirect failure
2501: Oct 30 14:44:40.393 PST %JTAPI-JTAPIIMPL-7-UNK:[(P1-admin_cm)
GCID=3D(1,1060874)->INVALID/RA: 2629 :RouteSelectTimer ] interrupting =
and
resetting
routeSelectTimerLock waiting threads


This has only been seen by us in jtapi 3.0(4.5)

Thanks,
Paul

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