[SPAM] Executive PA & Office Administrator Master Class

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Good day,
Please contact Norcaz Training Academy in order to book your
place for the following training course :
Executive PA & Office Administration Master Class
( See full course information and dates below )
To avoid disappointment, reply to this email now for more
information or complete the attached application form.
You can also view our website for a full list of other available
courses. Our website contact details can be found at the bottom
of this email.
Workshop dates:

Johannesburg:  22-24 February 2016 / 20-22 April 2016
Pretoria:  2-4 March 2016 / 3-5 May 2016
Durbanville, Cape Town:  24-26 February 2016 / 18-20 April 2016
Durban North:  14-16 March 2016 / 20-22 June 2016
Bloemfontein:  22-24 February 2016 / 13-15 June 2016
Port Elizabeth:  7-9 March 2016 / 11-13 July 2016
Nelspruit:  29-31 March 2016 / 27-29 June 2016
DURATION: 3 DAYS
INTRODUCTION

This interactive 3-day programme aims to e-x-p-l-o-r-e the
objectives of the modern Executive PA and Office Administrator’s
 role and the skills they must master on a daily basis. PAs add
significant value to their role and strategies for managing and
organising multiple bosses. They learn to identify their boss
shifting priorities without being told and how to time-manage
their own workload.

This challenging and enjoyable course aims to develop and stretch
 the PA and Office Administrator’s role and skill set while
developing his / her personal brand.

Administrative professionals and Executive Assistants often see
 themselves in their support roles as being non – l-e-a-d-e-r-s
and this is nothing further from the truth. Everybody is a
l-e-a-d-e-r – no matter what position you hold.

Directors and Managers want their assistant / administrators to
be exceptional since those who are, contribute significantly to
their success. Today’s PAs / EAs must be extremely competent and
 totally reliable, capable of taking on wider tasks than those
of a purely secretarial nature.

The role of the PA, EA and Office Administrator is one that is
incredibly undervalued. During this programme we will
e-x-p-l-o-r-e ways on how to push for more recognition – both
within your organisation and within the PA community. The role
of PAs has changed significantly in recent years – the shift in
responsibility, the challenges faced, the drivers of change and
the need for skills development and training.
NEW TOPICS ADDED TO THE PROGRAMME:

    Why do Executives still need PAs?
    How to grow recognition of the PA / EA role
    From Personal Assistant (PA) to Virtual Assistant (VA)
    Take the Lead: Do More – Be More – Achieve More!
    The s-e-c-r-e-t of personal power
    Who’s brand do you build
    5 Administrative skills and attributes every PA / EA should
 have
    Building a Powerful PA Brand: No brand exists in isolation.
You can have a great impact on your boss’ brand by how you
operate within the company and that the relationship between you
and your manager(s) also create an independent, overlapping
brand.
    Tips for choosing your words wisely.

After attending this course participants will have the ability
 to:

    Recognise your professional role as part of the management
t-e-a-m
    Manage your time effectively, prioritise and delegate
    Apply problem solving techniques
    Communicate more confidently and effectively
    Provide improved support for your manager
    Take the lead without being told to do so
    Build on your personal power
    Realise the impact you have on building your own brand and
that of your manager
    Managing your mouth
    Know that everything is about ATTITUDE
    You are in control of your own destiny by the CHOICES you
make

WHO SHOULD ATTEND?

    Personal Assistants and Secretaries
    Executive Assistants and PAs
    Office Administrators
    Senior Administrators
    Office Managers

PROGRAMME CONTENT
Management skills

    Personality traits of a master performer
    The Professional role of the senior secretary.
    People management: When to say yes and when to say no!
    Time management and time wasters: specific solutions to gain
the title master performer
    Contributing to your Manager’s success
    The s-e-c-r-e-t to prioritising

Handling the unique demands of your role

    Assertiveness vs aggressiveness
    Equity, ethics and teaching your t-e-a-m to trust in you
    Continuous self-development to build your confidence
    Questioning and listening skills
    Protocol, etiquette and personal branding tips
    Action Planning
    Diary Management

Communication and Organising skills

    Advanced interpersonal communication skills
    T-r-a-v-e-l, conferencing and event planning tips
    Improving personal effectiveness.
    Boosting your credibility in the office
    Sharing best practices with your colleagues

Being the Best vs. Being Superb

    The truth about trust
    Giving people what they need: Care, value and prestige
    Does your approach m-a-t-c-h your skill

Managing your mouth

    Understanding your natural reactions
    Don’t say the wrong things – Reducing sarcasm

Building beter business relationships

    Effective relationships between managers and employees
    Keep in touch: Setting the standard for corporate
communications
    Living with silence: The fine art of shutting up
    Managing distractions
    The fine art of being liked: Listening and learning


Dealing with different personalities

Managing your Manager

Importance of good first impressions

Building your unique personal brand

Tangible benefits from being a good listener

*** Overview of Minute Taking and Effective Meeting Procedures **

As from 2016, this section will run as a separate workshop and
delegates who have attended this Executive PA and Office
Administration Master Class workshop, will qualify for a R500.00
discount off the normal fee for the Master Class Minute Taking
 and Meeting Procedures workshop. For enquiries in this regard,
please contact Charlotte at 011:869-9626.


Course fee:

Single:  R7,200.00 (R8,208.00 incl. VAT)
Early Bird Fee:  R6,850.00 (R7,809.00 incl. VAT) per delegate for
 all registrations received and paid for between 19 and 28
January 2016
Group Booking of 3 delegates or more: R6,500.00 (R7,410.00 incl.
VAT) per delegate – T&Cs apply.

In-House Training sessions: quotations available on request –
e-mail [email protected] with details.


Click HERE to view full course information online



REPLY NOW TO ENROLL AT SOUTH AFRICA'S NUMBER ONE TRAINING SERVICE
 PROVIDER

Norcaz Training Academy Contact Details:

National Contact Number: 086 142 2884

Fax: 086 689 6740

Email: [email protected]

Web: http://savagos.com/link.php?M=2747597&N=68&L=24&F=T

Admin + Finance: 011 869 9626


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