Re: Do we need a support center?
Sascha Morr <[email protected]>
| Newsgroups | gmane.comp.kde.debian |
|---|---|
| Message-ID | <[email protected]> |
Hello, On Thu, 11 Mar 2004 17:56:53 +0100 Kévin 'ervin' Ottens <[email protected]> wrote: > Maybe it needs to be more though... Do we need specific tools? In > particular to reduce the pain maintaining such support center > knowledge base... I thing we need only the browser as tool. The hole 'Support Center' should be based on a website. It need a easy and clear design that should be very userfriendly for those users who have a PC as a tool not as a hobby. > Is it possible for you to investigate a little more and come back with > a more precise proposition? Hm, i work in a market and sell computers *g* We need a clear and easy to use website with the following points: - Knowledge Base: Artikles and Hints about Userlinux with a searchengine - Forum/Mailinglist: A user2user forum/mailinglist where the user can get help when he don't find it into the knowledge base. - News about patches etc. - Multilingual support No more! It will be possible to offer commercial support to, propably in co-operation with some commercial Distributions based on Userlinux. There will be a ticket-System possible too. A GUI that allows to use and configurate 'apt-get update' + "apt-get dist-upgrade' periodically for automatic updates will be fine too! ;-) Greetings Sascha