Fw: Kleopatra Support

Hi Team!

I am having an issue with Kleopatra.

I have one user that cannot send emails to her manager.

I have found the Public Key and Imported to her Pc but when I tried to certify is asking me for a passphrase and the user does not know the passphrase.
I am stuck in this step.

[https://aus.myconnectwise.net/v4_6_release/api/inlineimages/onplatinum/6fe3655d-a0c7-4790-9081-33331c5c4bca]

Is there any process to reset this Passphrase?

Kind Regards,
Hernan
Hernan Rojas
Technical Services Officer
1300 428 667<tel:1300%20428%20667>

[cid:4ab94f60-9639-4d6f-8fc0-74b701f5e812]<https://www.linkedin.com/company/onplatinum>[cid:8a9cc4d3-00e1-4125-905d-ad7581818f4d]<https://www.facebook.com/onPlatinumICT>



[cid:6c8ef56c-c291-4a8b-8775-d660e2c34c4e]<https://www.onplatinum.com.au>


Hernan Rojas
Technical Services Officer
1300 428 667<tel:1300%20428%20667>
[cid:icon-linkedin_sml_x2_091b41fc-7d98-41f2-83c1-bbb24d232947.png]<https://www.linkedin.com/company/onplatinum>[cid:icon-facebook_sml_x2_730fe1f2-dcf2-4a83-8e1e-cb2d183e66f5.png]<https://www.facebook.com/onPlatinumICT>



[cid:logo-onplatinum-tangotechnology_6da9679d-b935-4738-9d06-796e549e071c.png] <https://www.onplatinum.com.au>