Re: Kleopatra Support Needed

Hello James

Am Donnerstag, 26. Februar 2026, 21:00:16 Mitteleurop=C3=A4ische Normalzeit=
 schrieb James Murphy:
> Hi, I am James at Matrix Service Company. Our Payroll dept uses Kleopatra=
 to encryot and decrypt documents. Many times these are legal documents. We=
 are using the RSA key type when encrypting documents and the client that t=
hey are being sent to cannot decrypt. I have confirmed that they are using =
the RSA key type as well. Denise which is on this email chain has re-encryp=
ted the files and sent them to the client a second time and the client is s=
till experiencing the same issue. We have not seen an issue like this in so=
me time. The client is using GNUPG to decrypt the files which has worked in=
 the past. Could someone please either reach out to me or Denise on this is=
sue? We really need your support on this issue.

Have you checked *once again* the keys used for en- and de-cryption? Any lo=
g entries?

If those keys are OK, maybe you should contact the service provider you hop=
efully hired to support your Kleopatra/GNUPG environment

Cheers
Axel