Author: thn
Date: 2008-07-20 02:21:17-0700
New Revision: 15315
Modified:
trunk/www/support.html
Log:
enhanced functionality and content (work is finished so far)
Modified: trunk/www/support.html
Url: http://argouml.tigris.org/source/browse/argouml/trunk/www/support.html?view=diff&rev=15315&p1=trunk/www/support.html&p2=trunk/www/support.html&r1=15314&r2=15315
==============================================================================
--- trunk/www/support.html (original)
+++ trunk/www/support.html 2008-07-20 02:21:17-0700
@@ -13,33 +13,47 @@
<h1>Support for ArgoUML</h1>
+The project team offers daily support on many channels:
+<a href="#issuezilla">issue tracking</a>,
+<a href="#mailinglist">email</a>,
+<a href="#forum">forum</a>,
+<a href="#wiki">wiki</a> and
+<a href="#chat">chat</a>.
+
+<a name="issuezilla"></a>
<div class="h2">
-<h2>Bugtracker</h2>
+<h2>Issue Tracking</h2>
+<a href="http://argouml.tigris.org/project_bugs.html">
<img src="images/support_issuezilla.gif" alt="Issuezilla" align="right" width="191" height="159">
+</a>
-<p>If you have an issue with ArgoUML, you can visit the
-<a href="http://argouml.tigris.org/project_bugs.html">Bugs and issues database</a>
+<p>If you have any issue with ArgoUML, you can visit our
+<a href="http://argouml.tigris.org/project_bugs.html">bugs and issues database</a>
(http://argouml.tigris.org/project_bugs.html/) and search the entries. If you
-find there's no entry for your issue, you can create a new one.
+find there's no entry for your particular issue, you can create a new one.
This is not only for reporting bugs, but also for enhancement requests or, even
better, patches.</p>
-<p>As a prerequisite for editing, you must register at the Tigris website, and log in.
-To be able to make any change to existing issues, you have to apply for an Observer
-role in the ArgoUML project and get it granted. The link above explains how.</p>
-
-<p>The project team welcomes to this issue tracking database and appreciates your
+<p>As a prerequisite for editing, you must
+<a href="http://www.tigris.org/servlets/Join">register</a> at the Tigris
+website, and log in. To be able to make any change to existing issues, you
+have to <a href="http://argouml.tigris.org/servlets/ProjectMembershipRequest">
+apply</a> for an Observer role in the ArgoUML project and get it granted.
+<p>The project team welcomes you to this issue tracking database and appreciates your
contribution! You can even vote for issues, see the issues with the most votes
<a href="http://argouml.tigris.org/issues/buglist.cgi?Submit+query=Submit+query&issue_status=NEW&issue_status=STARTED&issue_status=REOPENED&email1=&emailtype1=exact&emailassigned_to1=1&email2=&emailtype2=exact&emailreporter2=1&issueidtype=include&issue_id=&changedin=&votes=&chfieldfrom=&chfieldto=Now&chfieldvalue=&short_desc=&short_desc_type=substring&long_desc=&long_desc_type=substring&issue_file_loc=&issue_file_loc_type=substring&status_whiteboard=&status_whiteboard_type=substring&field0-0-0=votes&type0-0-0=greaterthan&value0-0-0=20&cmdtype=doit&order=Reuse+same+sort+as+last+time">here</a>.
</div>
+<a name="mailinglist"></a>
<div class="h2">
<h2>Email</h2>
+<a href="http://argouml.tigris.org/servlets/SummarizeList?listName=users">
<img src="images/support_mailinglist.gif" alt="Mailing list" align="right" width="205" height="121">
+</a>
<p>For direct contact, you could use the
<a href="http://argouml.tigris.org/servlets/SummarizeList?listName=users">Users' mailing list</a>
@@ -57,10 +71,13 @@
through the mailing list database to see if your topic was already discussed.</p>
</div>
+<a name="forum"></a>
<div class="h2">
<h2>Forum</h2>
+<a href="http://www.argouml-users.net/forum" target="forum">
<img src="images/support_forum.gif" alt="Forum" align="right" width="214" height="119">
+</a>
<p>A <a href="http://www.argouml-users.net/forum" target="forum">User's forum</a>
(http://www.argouml-users.net/forum) is ready for you to search, discuss and
@@ -74,10 +91,13 @@
</div>
+<a name="wiki"></a>
<div class="h2">
<h2>Wiki</h2>
+<a href="http://www.argouml-users.net/" target="wiki">
<img src="images/support_wiki.gif" alt="Wiki" align="right" width="226" height="113">
+</a>
<p>Contribute to the <a href="http://www.argouml-users.net/" target="wiki">Wiki</a>
(http://www.argouml-users.net/)
@@ -85,20 +105,31 @@
you can just browse the topics to find out new things about ArgoUML, from a different
perspective.</p>
+<p>The wiki does not explain the usage of ArgoUML like the
+<a href="http://argouml.tigris.org/documentation/">user documentation</a>,
+but it sheds light on the context of ArgoUML: special uses, user stories,
+tutorials, extensions and whatever users find important to know about ArgoUML.<p>
+
</div>
+<a name="chat"></a>
<div class="h2">
<h2>Chat</h2>
+<a href="http://www.mibbit.com/?server=irc.freenode.net&channel=%23argouml" target="chat">
<img src="images/support_irc.gif" alt="IRC" align="right" width="192" height="71">
+</a>
-<p>
-Join the <a href="irc://irc.freenode.net/argouml">#argouml</a> IRC channel at Freenode.
-
-<p>You can join via web with a single click <a href="http://www.mibbit.com/?server=irc.freenode.net&channel=%23argouml" target="chat">here</a>
+<p>Join the <a href="irc://irc.freenode.net/argouml">#argouml</a> IRC channel
+at Freenode, if you directly want to talk with the team or other users.
+You can also join via web with a single click
+<a href="http://www.mibbit.com/?server=irc.freenode.net&channel=%23argouml" target="chat">here</a>
(http://www.mibbit.com/?server=irc.freenode.net&channel=%23argouml)</p>
-</p>
+<p>The chat is the right place if you either want to know the peoble behind the
+sofware, or if you need a direct dialog for your topic of interest. Please be
+aware that team members appear daily, but are not present everytime of the
+day.</p>
</div>
</div>
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