Author: thn
Date: 2008-08-10 07:43:27-0700
New Revision: 15536
Modified:
trunk/www/support.html
Log:
Enhancing the support page as discussed in the dev mailing list.
Modified: trunk/www/support.html
Url: http://argouml.tigris.org/source/browse/argouml/trunk/www/support.html?view=diff&rev=15536&p1=trunk/www/support.html&p2=trunk/www/support.html&r1=15535&r2=15536
==============================================================================
--- trunk/www/support.html (original)
+++ trunk/www/support.html 2008-08-10 07:43:27-0700
@@ -13,12 +13,53 @@
<h1>Support for ArgoUML</h1>
-The project team offers daily support on many channels:
+<p>The project team offers daily support on many channels:
<a href="#issuezilla">issue tracking</a>,
<a href="#mailinglist">email</a>,
<a href="#forum">forum</a>,
<a href="#wiki">wiki</a> and
<a href="#chat">chat</a>.
+Depending on your need, some of these possibilities are more suitable then others.
+Check the following questions to find what fits best in your case. In the end,
+there's no right or wrong: you are free to choose how to ask for support.</p>
+
+<p><b>Do you need any help with ArgoUML beyond the documentation?</b></p>
+
+<p>A structured knowledge base for any help is available with the <a href="#forum">forum</a>.
+This allows for a quick research if a similar question with a helpful answer is already
+there. If not, ask there to make sure the solution to your problem is achived and
+easily found in future.</p>
+
+<p>In urgent cases join the user mailing list and state your request via
+<a href="#mailinglist">email</a>, no matter if others asked the same question before.
+Searching the mailing archive is possible, too.</p>
+
+<p><b>Have you discovered a problem and consider reporting it?</b></p>
+
+<p>Bugs and other issues with ArgoUML are to be recorded and tracked in the
+<a href="#issuezilla">issue tracking</a> database, which is easy to use. This
+contributes best to the further development of ArgoUML!</p>
+
+<p>If you want to check first, if it's a known problem, you can search this
+database first, or ask about it in the <a href="#forum">forum</a> or by
+<a href="#mailinglist">email</a>.</p>
+
+<p><b>Are you looking for additional resources?</b></p>
+
+<p>Definitely the best places for more stuff is the <a href="#wiki">wiki</a>
+(including links to the actual documentation), and maybe also the
+<a href="#forum">forum</a>. And if you have enough time and want to contact
+other ArgoUML people, join our IRC channel and have a nice
+<a href="#chat">chat</a>.</p>
+
+<p><b>Do you want to share knowledge that might be of general interest?</b></p>
+
+<p>For this we have established the <a href="#wiki">wiki</a>, where a much wider
+audience can contribute. This allows for more practical topics, and also the
+consideration of any context of ArgoUML like integrating with other tools, UML
+in general, software development methodologies or many more.</p>
+
+<p>Next you will find some further description and link to the various support channels.</p>
<div class="h2">
<h2><a name="issuezilla"></a>Issue Tracking</h2>
@@ -78,8 +119,8 @@
<p>A <a href="http://www.argouml-users.net/forum" target="forum">User's forum</a>
(http://www.argouml-users.net/forum) is ready for you to search, discuss and
-exchange information with developers or other users of ArgoUML. This is made
-by users for users, have fun!</p>
+exchange information with developers or other users of ArgoUML. (Currently, this
+is in English, but feel free to ask for any language subforum.)</p>
<p>This is ideal for you to get in touch with developers and users if you
like a browser based communication structured hierarchically more than the
lmpx.com only provides a reader for public news (NNTP) servers. It is not
affiliated with the servers or forums shown here and is not responsible for
the content of articles, which is written by their respective authors.