Re: Parallels activation problems
Macs R We <[email protected]> Wed, 7 Sep 2022 15:33:37 -0700
| Newsgroups | gmane.comp.macosx.general |
|---|---|
| Message-ID | <[email protected]> |
--===============1394923917316650910== Content-Type: multipart/alternative; boundary=Apple-Mail-1E81E7D2-0773-4A68-9EC2-BC134D909F3B Content-Transfer-Encoding: 7bit --Apple-Mail-1E81E7D2-0773-4A68-9EC2-BC134D909F3B Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable I'm almost positive that you won't be able to decommission your old copy for= the very same reason that you were not able to license your new copy =E2=80= =93 the server required to do both is bye-bye, and you're never gonna be abl= e to talk to it. The next thing I would do before doing anything else, is to do my damnedest t= o contact a live person at Parallels and tell him you're unable to use your p= aid-up perpetual license because they made their server unavailable, and dem= and that they do something for you. If you can't reach somebody, then find a= friend who has a subscription version of Parallels -- they can submit a tic= ket and get a live person on chat or phone call, at which time they can disc= uss your problem with Parallels. > On Sep 7, 2022, at 3:18 PM, Dinse, Gregg (NIH/NIEHS) [C] <[email protected]= gov> wrote: >=20 > =EF=BB=BF > Well, the Migration Assistant approach did not work, but thanks for the su= ggestion. And in case you are interested, it copied iMovie and Parallels, b= ut not iBooks or Grab. Perhaps it recognized Books and Screenshot as new ve= rsions of iBooks and Grab. > =20 > I think the only thing left to try is to deactivate my license on the olde= r Mac Pro and then try to activate it on the newer Mac Pro. I have been hes= itant to do that because if I am still unable to get Parallels running on th= e newer Mac Pro, I worry that when I try to reactivate it on the older Mac P= ro, that won=E2=80=99t work either. Of course, if I really want to retire t= he older Mac Pro, then I guess it does not matter. > =20 > Thanks for the help. I really appreciate it. > =20 > Gregg > =20 > From: Macs R We <[email protected]> > Date: Tuesday, September 6, 2022 at 6:29 PM > To: "Dinse, Gregg (NIH/NIEHS) [C]" <[email protected]> > Cc: OSX Talk <[email protected]> > Subject: Re: Parallels activation problems > =20 > I strongly suspect it will migrate all those things, though they won't nec= essarily work on the new release, and it won't affect the newer named versio= ns which will still continue to work. I still have OS 9 games in my Applicat= ions that Migration Assistant has faithfully migrated over the years. If it b= others you to have them, you can just delete them. > =20 > On Sep 6, 2022, at 3:24 PM, Dinse, Gregg (NIH/NIEHS) [C] <[email protected]= gov> wrote: > =20 > I think I was able to remove all of the Parallels files manually. First, I= tried your suggestion about starting the install of Parallels and looking f= or a menu entry that shows the installation log, but I could not find such a= menu item. In fact, there was no Window entry in the menu bar =E2=80=93 on= ly Parallels Desktop and Help, neither of which had any useful entries. Thi= s was the last step before giving my Admin password to start the install. S= o, I guess I will hope I removed them all manually. > =20 > You said that when I use Migration Assistant, it will not replace any newe= r versions with older versions. What if the name has changed, such as iBook= s changing to Books? Also, the older system=E2=80=99s Applications folder c= ontains iMovie and the Utilities folder contains Grab. Will those be migrat= ed? > =20 > From: Macs R We <[email protected]> > Date: Monday, September 5, 2022 at 11:31 PM > To: "Dinse, Gregg (NIH/NIEHS) [C]" <[email protected]>, OSX Talk <macosx= [email protected]> > Subject: Fwd: Parallels activation problems > =20 > I should add =E2=80=94 the "inability" to contact the server may also be r= elated to the POODLE (SSLv3) flagday. Companies are beginning to discontinue= the "legacy compatibility mode" services they used to offer to old, insecur= e software, and Parallels v11 license management may use only SSLv3. > =20 > Begin forwarded message: > =20 > From: Macs R We <[email protected]> > Subject: Re: Parallels activation problems > Date: September 5, 2022 at 7:47:07 PM MST > To: "Dinse, Gregg (NIH/NIEHS) [C]" <[email protected]>, OSX Talk <macosx= [email protected]> > =20 > I'd look in the usual places:=20 > =20 > ~/Library/Application Support > /Libraries/Application Support > ~/Library/Preferences > ~/Library/Parallels or something with Parallels in it > Then do a Finder window search on ~Library for name:Parallels to catch any= other area. > =20 > Or if you want to be thorough, bring up your old Parallels installer again= . (This trick works only with packages that use the Apple Installer, not tho= se that have "drag this app from the DMG to the Applications Folder" install= ation, but Parallels v 11 is probably that old.) > =20 > When the Installer comes up, within the first couple screens, well before y= ou hit the "Install" button, you can find a menu entry under Window that sho= ws you the installation log. Set it to show absolutely all activity, then re= -perform the installation. Print the log, and you have a list of everything y= ou need to destroy. > =20 > I think at some point before the installation begins, you can also find a m= enu entry that displays the whole BOM plan so you don't even have to do the i= nstallation, but I can't verify that because I can't find an installer old e= nough that it uses the old Apple methods anymore. > =20 > On Sep 5, 2022, at 6:22 PM, Dinse, Gregg (NIH/NIEHS) [C] <[email protected]= gov> wrote: > =20 > Hi, > =20 > Thanks for getting back to me. I appreciate the help! > =20 > Yes, I have an old pay-once, use-forever version of Parallels. In fact, I= did not even know they had gone to a subscription model until I tried to ge= t the license from the old Mac Pro to work on the slightly newer Mac Pro. B= y the way, I recently bought a Mac Studio, but I thought I=E2=80=99d run the= Parallels and Windows stuff on the Mac Pro, both so they don=E2=80=99t mess= up the Mac Studio and because I thought the old version of Parallels had a b= etter chance of running on a 2013 mac than on a 2022 mac. > =20 > On the older Mac Pro, where Parallels is running nicely, the URL that I fo= und for licensing stuff is: > =20 > http://www.parallels.com/support/pdfm11-en_US > =20 > On the newer Mac Pro, when I right click on the phrase =E2=80=9Cthis link=E2= =80=9D in the error message, the URL is: > =20 > http://www.parallels.com/account-en_US > =20 > The first one takes me to the general support web page that allows me to s= earch the knowledge base. The second one takes me to the login page, which a= llows me to login but does not allow me to activate the license. > =20 > Maybe I will try your suggestion to run Migration Assistant and only copy t= he Applications. I=E2=80=99m glad to hear that this should not overwrite an= y new versions of Apps with older versions. I guess that=E2=80=99s why you s= aid to remove every file installed by Parallels before running Migration Ass= istant. How do I do that? I can delete the main Parallels app, but how do I= know what other files it might have installed (and where to find them)? > =20 > Thanks, > =20 > Gregg > =20 > From: Macs R We <[email protected]> > Date: Monday, September 5, 2022 at 6:55 PM > To: "Dinse, Gregg (NIH/NIEHS) [C]" <[email protected]>, OSX Talk <macosx= [email protected]> > Subject: Re: Parallels activation problems > =20 > So to be clear (because I'm not entirely sure), this is one of the old ver= sions where you buy it once and use it forever, not subscribe every year... r= ight? > =20 > I'll wager that your problem is that the version is so old (the current ve= rsion is 18) that the server Parallels once had set up for handling registra= tion duties has been retired from service, therefore your attempts will neve= r work. I ran into a bunch of these this week upgrading my MBP from High Sie= rra to Monterey in one swoop. Note that the KB page you cite is from 2020, a= nd a lot can happen in two years. > =20 > It would be interesting (if possible) to right click the phrase "this link= " and see if the URL matches the domain name of the server in use today; the= n see if the old domain name still goes anywhere at all, which I suspect is c= ausing the error. It's possible that by editing /etc/hosts to redirect the o= ld name to the current server, stuff might actually start working, but it's a= long shot. > =20 > Here's what I would recommend to solve your problem cleanly: run Migration= Assistant on your Mojave machine and use the High Sierra machine as the cop= ysource. Copy ONLY the Applications, no user files, no "other system files."= =20 > =20 > Migration Assistant usually does a bang-up job copying all the data/prefer= ence/App Support files needed by all the applications it's copying, so that t= hey run right out of the box on the new machine, and it won't copy the old v= ersion of anything that's already newer on the new machine.=20 > =20 > I should add, make sure you scrub every possible vestige you can locate of= the non-working Parallels off the Mojave machine before you start that proc= ess. > =20 > On Sep 5, 2022, at 12:30 PM, Dinse, Gregg (NIH/NIEHS) [C] <[email protected]= .gov> wrote: > =20 > Hi, > =20 > I have a license for Parallels Desktop 11.2.3, which is working fine on my= 2012 Mac Pro "tower" (running High Sierra). I would like to retire that co= mputer and transfer the license to my 2013 Mac Pro "cylinder" (running Mojav= e). I do not use Parallels very often, but once in a while I use it to run W= indows 10 for something. > =20 > I was able to install Parallels Desktop 11.2.3 on the newer Mac Pro. Howe= ver, when I try to start up Parallels, it asks me to sign in. I had forgott= en, but I have an online account with Parallels. I am able to login online f= rom Safari, but when trying to sign in through the Parallels app, I always g= et a message that says "Check your internet connection" and I cannot get pas= t that point. My internet connection is fine. In fact, the only option off= ered to me is to click on a link that takes me to the Parallels web site. C= licking on the link takes me to their web site, but I cannot find anything t= here which allows me to sign into the app. > =20 > I googled the "Check your internet connection" message and found others wi= th the same problem. In some cases, they were able to follow some Knowledge= Base instructions and get things to work. I followed those steps, but it d= id not work for me. I disabled the Firewall and rebooted. All proxies are o= ff. There were no Parallels files in /etc/hosts. I got the correct result w= hen I scanned port 443. Does anyone know how to get past the "Check your in= ternet connection" message? > =20 > Also, perhaps even more annoying, is that the Parallels web site does not s= eem to offer any support via telephone or email unless you bought the licens= e recently. The only options they list for me are Facebook, Twitter, and th= eir Forum. I may be in a small minority, but I do not use Facebook or Twitt= er, nor do I want to start. I tried their Forum, which is where I found som= e others with similar problems, but when I try to reply to any of those thre= ads, or start a new thread, I get a big panel across my screen that says I h= ave been blocked! I do not understand why that happens or how else to conta= ct them. > =20 > Does anyone have any suggestions for me to try? I suppose one option is t= o ditch Parallels and use something else. I=E2=80=99d rather stick with wha= t I am familiar with, but if other software is the only choice, what do you r= ecommend? I have heard of VirtualBox and VMware, but I do not know anything= about them. Is one better than the other? I think VirtualBox is free, whi= ch sounds nice. Or is there other software that you can recommend for occas= ionally running Windows 10? > =20 > Thank you very much for any assistance that you can provide. > =20 > Gregg > =20 > P.S. I just found something online that made it sound like my problem (or p= art of my problem) might be that the non-subscription version can only be in= stalled on one computer at a time. This makes sense, though I am worried ab= out deactivating it on the old Mac Pro until I know it will activate success= fully on the new Mac Pro. It=E2=80=99s too bad that when I try to activate i= t on the new Mac Pro, I do not get a more informative message, such as =E2=80= =9CThis license is already activated on a different computer. Please deactiv= ate your license on that computer before trying to activate it on this compu= ter.=E2=80=9D With the problems and messages that I have seen, I am really w= orried that if I deactivate it on the old Mac Pro, I won=E2=80=99t be able t= o activate it on new Mac Pro, and then I also won=E2=80=99t be able to re-ac= tivate it on the old Mac Pro! If I could actually talk to someone at Parall= els, this could be resolved much more easily. > =20 --Apple-Mail-1E81E7D2-0773-4A68-9EC2-BC134D909F3B Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable <html><head><meta http-equiv=3D"content-type" content=3D"text/html; charset=3D= utf-8"></head><body dir=3D"auto"><div dir=3D"ltr"></div><div dir=3D"ltr">I'm= almost positive that you won't be able to decommission your old copy for th= e very same reason that you were not able to license your new copy =E2=80=93= the server required to do both is bye-bye, and you're never gonna be able t= o talk to it.</div><div dir=3D"ltr"><br></div><div dir=3D"ltr">The next thin= g I would do before doing anything else, is to do my damnedest to contact a l= ive person at Parallels and tell him you're unable to use your paid-up perpe= tual license because they made their server unavailable, and demand that the= y do something for you. If you can't reach somebody, then find a friend who h= as a subscription version of Parallels -- they can submit a ticket and get a= live person on chat or phone call, at which time they can discuss your prob= lem with Parallels.</div><div dir=3D"ltr"><br><blockquote type=3D"cite">On S= ep 7, 2022, at 3:18 PM, Dinse, Gregg (NIH/NIEHS) [C] <[email protected]= > wrote:<br><br></blockquote></div><blockquote type=3D"cite"><div dir=3D"= ltr">=EF=BB=BF <meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8"> <meta name=3D"Generator" content=3D"Microsoft Word 15 (filtered medium)"> <style>@font-face { font-family: "Cambria Math"; } @font-face { font-family: Calibri; } @font-face { font-family: "Helvetica Neue"; } p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0in; font-size: 11pt; fon= t-family: Calibri, sans-serif; } a:link, span.MsoHyperlink { color: blue; text-decoration: underline; } span.apple-converted-space { } span.EmailStyle20 { font-family: Calibri, sans-serif; color: windowtext; } .MsoChpDefault { font-size: 10pt; } @page WordSection1 { size: 8.5in 11in; margin: 1in; } div.WordSection1 { page: WordSection1; }</style> <div class=3D"WordSection1"> <p class=3D"MsoNormal">Well, the Migration Assistant approach did not work, b= ut thanks for the suggestion. And in case you are interested, it copie= d iMovie and Parallels, but not iBooks or Grab. Perhaps it recognized B= ooks and Screenshot as new versions of iBooks and Grab.<o:p></o:p></p> <p class=3D"MsoNormal"><o:p> </o:p></p> <p class=3D"MsoNormal">I think the only thing left to try is to deactivate m= y license on the older Mac Pro and then try to activate it on the newer Mac P= ro. I have been hesitant to do that because if I am still unable to ge= t Parallels running on the newer Mac Pro, I worry that when I try to reactivate it on the older Mac Pro, that wo= n=E2=80=99t work either. Of course, if I really want to retire the old= er Mac Pro, then I guess it does not matter.<o:p></o:p></p> <p class=3D"MsoNormal"><o:p> </o:p></p> <p class=3D"MsoNormal">Thanks for the help. I really appreciate it.<o:= p></o:p></p> <p class=3D"MsoNormal"><o:p> </o:p></p> <p class=3D"MsoNormal">Gregg<o:p></o:p></p> <p class=3D"MsoNormal"><o:p> </o:p></p> <div style=3D"border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0= in 0in"> <p class=3D"MsoNormal"><b><span style=3D"font-size:12.0pt;color:black">From:= </span></b><span style=3D"font-size:12.0pt;color:black">Macs R We <macsr= [email protected]><br> <b>Date: </b>Tuesday, September 6, 2022 at 6:29 PM<br> <b>To: </b>"Dinse, Gregg (NIH/NIEHS) [C]" <[email protected]><br> <b>Cc: </b>OSX Talk <[email protected]><br> <b>Subject: </b>Re: Parallels activation problems<o:p></o:p></span></p> </div> <div> <p class=3D"MsoNormal"><o:p> </o:p></p> </div> <p class=3D"MsoNormal">I strongly suspect it will migrate all those things, t= hough they won't necessarily work on the new release, and it won't affect th= e newer named versions which will still continue to work. I still have OS 9 g= ames in my Applications that Migration Assistant has faithfully migrated over the years. If it bothers y= ou to have them, you can just delete them.<o:p></o:p></p> <div> <p class=3D"MsoNormal"><o:p> </o:p></p> <blockquote style=3D"margin-top:5.0pt;margin-bottom:5.0pt"> <div> <p class=3D"MsoNormal">On Sep 6, 2022, at 3:24 PM, Dinse, Gregg (NIH/NIEHS) [= C] <<a href=3D"mailto:[email protected]">[email protected]</a>> wr= ote:<o:p></o:p></p> </div> <p class=3D"MsoNormal"><o:p> </o:p></p> <div> <div> <p class=3D"MsoNormal">I think I was able to remove all of the Parallels fil= es manually. First, I tried your suggestion about starting the install= of Parallels and looking for a menu entry that shows the installation log, b= ut I could not find such a menu item. In fact, there was no Window entry in the menu bar =E2=80=93 only Parallels= Desktop and Help, neither of which had any useful entries. This was t= he last step before giving my Admin password to start the install. So,= I guess I will hope I removed them all manually.<o:p></o:p></p> </div> <div> <p class=3D"MsoNormal"> <o:p></o:p></p> </div> <div> <p class=3D"MsoNormal">You said that when I use Migration Assistant, it will= not replace any newer versions with older versions. What if the name h= as changed, such as iBooks changing to Books? Also, the older system=E2= =80=99s Applications folder contains iMovie and the Utilities folder contains Grab. Will those be migrated?<o:p></o:p= ></p> </div> <div> <p class=3D"MsoNormal"> <o:p></o:p></p> </div> <div style=3D"border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0= in 0in"> <div> <p class=3D"MsoNormal"><b><span style=3D"font-size:12.0pt">From:<span class=3D= "apple-converted-space"> </span></span></b><span style=3D"font-size:12.= 0pt">Macs R We <<a href=3D"mailto:[email protected]">macsrwe-jv42uZgDktaIwRZHo2/[email protected]= m</a>><br> <b>Date:<span class=3D"apple-converted-space"> </span></b>Monday, Septe= mber 5, 2022 at 11:31 PM<br> <b>To:<span class=3D"apple-converted-space"> </span></b>"Dinse, Gregg (= NIH/NIEHS) [C]" <<a href=3D"mailto:[email protected]">[email protected]= ov</a>>, OSX Talk <<a href=3D"mailto:[email protected]">macosx= [email protected]</a>><br> <b>Subject:<span class=3D"apple-converted-space"> </span></b>Fwd: Paral= lels activation problems</span><o:p></o:p></p> </div> </div> <div> <div> <p class=3D"MsoNormal"> <o:p></o:p></p> </div> </div> <div> <p class=3D"MsoNormal">I should add =E2=80=94 the "inability" to contact the= server may also be related to the POODLE (SSLv3) flagday. Companies are beg= inning to discontinue the "legacy compatibility mode" services they used to o= ffer to old, insecure software, and Parallels v11 license management may use only SSLv3.<o:p></o:p></p> </div> <div> <div> <p class=3D"MsoNormal"> <o:p></o:p></p> </div> <blockquote style=3D"margin-top:5.0pt;margin-bottom:5.0pt"> <div> <div> <p class=3D"MsoNormal">Begin forwarded message:<o:p></o:p></p> </div> </div> <div> <p class=3D"MsoNormal"> <o:p></o:p></p> </div> <div> <div> <p class=3D"MsoNormal"><b><span style=3D"font-family:"Helvetica Neue&qu= ot;">From:<span class=3D"apple-converted-space"> </span></span></b><spa= n style=3D"font-family:"Helvetica Neue"">Macs R We <<a href=3D"= mailto:[email protected]">[email protected]</a>></span><o:p></o:p></p= > </div> </div> <div> <div> <p class=3D"MsoNormal"><b><span style=3D"font-family:"Helvetica Neue&qu= ot;">Subject: Re: Parallels activation problems</span></b><o:p></o:p></p> </div> </div> <div> <div> <p class=3D"MsoNormal"><b><span style=3D"font-family:"Helvetica Neue&qu= ot;">Date:<span class=3D"apple-converted-space"> </span></span></b><spa= n style=3D"font-family:"Helvetica Neue"">September 5, 2022 at 7:47= :07 PM MST</span><o:p></o:p></p> </div> </div> <div> <div> <p class=3D"MsoNormal"><b><span style=3D"font-family:"Helvetica Neue&qu= ot;">To:<span class=3D"apple-converted-space"> </span></span></b><span s= tyle=3D"font-family:"Helvetica Neue"">"Dinse, Gregg (NIH/NIEHS) [C= ]" <<a href=3D"mailto:[email protected]">[email protected]</a>>, OSX Talk <<a href=3D"mailto:[email protected]">macosx-talk@omnig= roup.com</a>></span><o:p></o:p></p> </div> </div> <div> <p class=3D"MsoNormal"> <o:p></o:p></p> </div> <div> <div> <div> <p class=3D"MsoNormal">I'd look in the usual places:<span class=3D"apple-con= verted-space"> </span><o:p></o:p></p> </div> <div> <div> <p class=3D"MsoNormal"> <o:p></o:p></p> </div> </div> <div> <div> <p class=3D"MsoNormal">~/Library/Application Support<o:p></o:p></p> </div> </div> <div> <div> <p class=3D"MsoNormal">/Libraries/Application Support<o:p></o:p></p> </div> </div> <div> <div> <p class=3D"MsoNormal">~/Library/Preferences<o:p></o:p></p> </div> </div> <div> <div> <p class=3D"MsoNormal">~/Library/Parallels or something with Parallels in it= <o:p></o:p></p> </div> </div> <div> <div> <p class=3D"MsoNormal">Then do a Finder window search on ~Library for name:P= arallels to catch any other area.<o:p></o:p></p> </div> </div> <div> <div> <p class=3D"MsoNormal"> <o:p></o:p></p> </div> </div> <div> <div> <p class=3D"MsoNormal">Or if you want to be thorough, bring up your old Para= llels installer again. (This trick works only with packages that use the App= le Installer, not those that have "drag this app from the DMG to the Applica= tions Folder" installation, but Parallels v 11 is probably that old.)<o:p></o:p></p> </div> </div> <div> <div> <p class=3D"MsoNormal"> <o:p></o:p></p> </div> </div> <div> <div> <p class=3D"MsoNormal">When the Installer comes up, within the first couple s= creens, well before you hit the "Install" button, you can find a menu entry u= nder Window that shows you the installation log. Set it to show absolutely a= ll activity, then re-perform the installation. Print the log, and you have a list of everything you need= to destroy.<o:p></o:p></p> </div> </div> <div> <div> <p class=3D"MsoNormal"> <o:p></o:p></p> </div> </div> <div> <div> <p class=3D"MsoNormal">I think at some point before the installation begins,= you can also find a menu entry that displays the whole BOM plan so you don'= t even have to do the installation, but I can't verify that because I can't f= ind an installer old enough that it uses the old Apple methods anymore.<o:p></o:p></p> </div> </div> <div> <div> <div> <p class=3D"MsoNormal"> <o:p></o:p></p> </div> <blockquote style=3D"margin-top:5.0pt;margin-bottom:5.0pt"> <div> <div> <p class=3D"MsoNormal">On Sep 5, 2022, at 6:22 PM, Dinse, Gregg (NIH/NIEHS) [= C] <<a href=3D"mailto:[email protected]">[email protected]</a>> wr= ote:<o:p></o:p></p> </div> </div> <div> <p class=3D"MsoNormal"> <o:p></o:p></p> </div> <div> <div> <div> <p class=3D"MsoNormal">Hi,<o:p></o:p></p> </div> </div> <div> <div> <p class=3D"MsoNormal"> <o:p></o:p></p> </div> </div> <div> <div> <p class=3D"MsoNormal">Thanks for getting back to me. I appreciate the= help!<o:p></o:p></p> </div> </div> <div> <div> <p class=3D"MsoNormal"> <o:p></o:p></p> </div> </div> <div> <div> <p class=3D"MsoNormal">Yes, I have an old pay-once, use-forever version of P= arallels. In fact, I did not even know they had gone to a subscription= model until I tried to get the license from the old Mac Pro to work on the s= lightly newer Mac Pro. By the way, I recently bought a Mac Studio, but I thought I=E2=80=99d run the Parallels= and Windows stuff on the Mac Pro, both so they don=E2=80=99t mess up the Ma= c Studio and because I thought the old version of Parallels had a better cha= nce of running on a 2013 mac than on a 2022 mac.<o:p></o:p></p> </div> </div> <div> <div> <p class=3D"MsoNormal"> <o:p></o:p></p> </div> </div> <div> <div> <p class=3D"MsoNormal">On the older Mac Pro, where Parallels is running nice= ly, the URL that I found for licensing stuff is:<o:p></o:p></p> </div> </div> <div> <div> <p class=3D"MsoNormal"> <o:p></o:p></p> </div> </div> <div> <div> <p class=3D"MsoNormal"><a href=3D"https://gcc02.safelinks.protection.outlook= .com/?url=3Dhttp%3A%2F%2Fwww.parallels.com%2Fsupport%2Fpdfm11-en_US&data= =3D05%7C01%7Cdinse%40niehs.nih.gov%7Cf4d0f8ce49584f24f46008da9057314d%7C14b7= 7578977342d58507251ca2dc2b06%7C0%7C0%7C637981001571472580%7CUnknown%7CTWFpbG= Zsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1= 000%7C%7C%7C&sdata=3DL%2BDpBO9us3X6OEWLwf9T1zMh7YL3XkEeDCSEG1vaIW4%3D&am= p;reserved=3D0">http://www.parallels.com/support/pdfm11-en_US</a><o:p></o:p>= </p> </div> </div> <div> <div> <p class=3D"MsoNormal"> <o:p></o:p></p> </div> </div> <div> <div> <p class=3D"MsoNormal">On the newer Mac Pro, when I right click on the phras= e =E2=80=9Cthis link=E2=80=9D in the error message, the URL is:<o:p></o:p></= p> </div> </div> <div> <div> <p class=3D"MsoNormal"> <o:p></o:p></p> </div> </div> <div> <div> <p class=3D"MsoNormal"><a href=3D"https://gcc02.safelinks.protection.outlook= .com/?url=3Dhttp%3A%2F%2Fwww.parallels.com%2Faccount-en_US&data=3D05%7C0= 1%7Cdinse%40niehs.nih.gov%7Cf4d0f8ce49584f24f46008da9057314d%7C14b7757897734= 2d58507251ca2dc2b06%7C0%7C0%7C637981001571472580%7CUnknown%7CTWFpbGZsb3d8eyJ= WIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000%7C%7C= %7C&sdata=3DbtksA5Wbu0PHbxDDvAIjtw3Q3t6KlwGhtOfbqLasw5I%3D&reserved=3D= 0">http://www.parallels.com/account-en_US</a><o:p></o:p></p> </div> </div> <div> <div> <p class=3D"MsoNormal"> <o:p></o:p></p> </div> </div> <div> <div> <p class=3D"MsoNormal">The first one takes me to the general support web pag= e that allows me to search the knowledge base. The second one takes me= to the login page, which allows me to login but does not allow me to activa= te the license.<o:p></o:p></p> </div> </div> <div> <div> <p class=3D"MsoNormal"> <o:p></o:p></p> </div> </div> <div> <div> <p class=3D"MsoNormal">Maybe I will try your suggestion to run Migration Ass= istant and only copy the Applications. I=E2=80=99m glad to hear that t= his should not overwrite any new versions of Apps with older versions. = I guess that=E2=80=99s why you said to remove every file installed by Parallels before running Migration Assistant. How do I d= o that? I can delete the main Parallels app, but how do I know what ot= her files it might have installed (and where to find them)?<o:p></o:p></p> </div> </div> <div> <div> <p class=3D"MsoNormal"> <o:p></o:p></p> </div> </div> <div> <div> <p class=3D"MsoNormal">Thanks,<o:p></o:p></p> </div> </div> <div> <div> <p class=3D"MsoNormal"> <o:p></o:p></p> </div> </div> <div> <div> <p class=3D"MsoNormal">Gregg<o:p></o:p></p> </div> </div> <div> <div> <p class=3D"MsoNormal"> <o:p></o:p></p> </div> </div> <div style=3D"border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0= in 0in"> <div> <div> <p class=3D"MsoNormal"><b><span style=3D"font-size:12.0pt">From:<span class=3D= "apple-converted-space"> </span></span></b><span style=3D"font-size:12.= 0pt">Macs R We <<a href=3D"mailto:[email protected]">macsrwe-jv42uZgDktaIwRZHo2/[email protected]= m</a>><br> <b>Date:<span class=3D"apple-converted-space"> </span></b>Monday, Septe= mber 5, 2022 at 6:55 PM<br> <b>To:<span class=3D"apple-converted-space"> </span></b>"Dinse, Gregg (= NIH/NIEHS) [C]" <<a href=3D"mailto:[email protected]">[email protected]= ov</a>>, OSX Talk <<a href=3D"mailto:[email protected]">macosx= [email protected]</a>><br> <b>Subject:<span class=3D"apple-converted-space"> </span></b>Re: Parall= els activation problems</span><o:p></o:p></p> </div> </div> </div> <div> <div> <div> <p class=3D"MsoNormal"> <o:p></o:p></p> </div> </div> </div> <div> <div> <div> <p class=3D"MsoNormal">So to be clear (because I'm not entirely sure), this i= s one of the old versions where you buy it once and use it forever, not subs= cribe every year... right?<o:p></o:p></p> </div> </div> <div> <div> <div> <p class=3D"MsoNormal"> <o:p></o:p></p> </div> </div> </div> <div> <div> <div> <p class=3D"MsoNormal">I'll wager that your problem is that the version is s= o old (the current version is 18) that the server Parallels once had set up f= or handling registration duties has been retired from service, therefore you= r attempts will never work. I ran into a bunch of these this week upgrading my MBP from High Sierra to Mo= nterey in one swoop. Note that the KB page you cite is from 2020, and a lot c= an happen in two years.<o:p></o:p></p> </div> </div> </div> <div> <div> <div> <p class=3D"MsoNormal"> <o:p></o:p></p> </div> </div> </div> <div> <div> <div> <p class=3D"MsoNormal">It would be interesting (if possible) to right click t= he phrase "this link" and see if the URL matches the domain name of the serv= er in use today; then see if the old domain name still goes anywhere at all,= which I suspect is causing the error. It's possible that by editing /etc/hosts to redirect the old name to= the current server, stuff might actually start working, but it's a long sho= t.<o:p></o:p></p> </div> </div> </div> <div> <div> <div> <p class=3D"MsoNormal"> <o:p></o:p></p> </div> </div> </div> <div> <div> <div> <p class=3D"MsoNormal">Here's what I would recommend to solve your problem c= leanly: run Migration Assistant on your Mojave machine and use the High Sier= ra machine as the copysource. Copy ONLY the Applications, no user files, no "= other system files." <o:p></o:p></p> </div> </div> </div> <div> <div> <div> <p class=3D"MsoNormal"> <o:p></o:p></p> </div> </div> </div> <div> <div> <div> <p class=3D"MsoNormal">Migration Assistant usually does a bang-up job copyin= g all the data/preference/App Support files needed by all the applications i= t's copying, so that they run right out of the box on the new machine, and i= t won't copy the old version of anything that's already newer on the new machine. <o:p></o:p></p> </div> </div> </div> <div> <div> <div> <p class=3D"MsoNormal"> <o:p></o:p></p> </div> </div> </div> <div> <div> <div> <p class=3D"MsoNormal">I should add, make sure you scrub every possible vest= ige you can locate of the non-working Parallels off the Mojave machine befor= e you start that process.<o:p></o:p></p> </div> </div> <div> <div> <div> <p class=3D"MsoNormal"> <o:p></o:p></p> </div> </div> <blockquote style=3D"margin-top:5.0pt;margin-bottom:5.0pt"> <div> <div> <div> <p class=3D"MsoNormal">On Sep 5, 2022, at 12:30 PM, Dinse, Gregg (NIH/NIEHS)= [C] <<a href=3D"mailto:[email protected]">[email protected]</a>> w= rote:<o:p></o:p></p> </div> </div> </div> <div> <div> <p class=3D"MsoNormal"> <o:p></o:p></p> </div> </div> <div> <div> <div> <div> <p class=3D"MsoNormal">Hi,<o:p></o:p></p> </div> </div> </div> <div> <div> <div> <p class=3D"MsoNormal"> <o:p></o:p></p> </div> </div> </div> <div> <div> <div> <p class=3D"MsoNormal">I have a license for Parallels Desktop 11.2.3, which i= s working fine on my 2012 Mac Pro "tower" (running High Sierra). I wou= ld like to retire that computer and transfer the license to my 2013 Mac Pro "= cylinder" (running Mojave). I do not use Parallels very often, but once in a while I use it to run Windows 1= 0 for something.<o:p></o:p></p> </div> </div> </div> <div> <div> <div> <p class=3D"MsoNormal"> <o:p></o:p></p> </div> </div> </div> <div> <div> <div> <p class=3D"MsoNormal">I was able to install Parallels Desktop 11.2.3 on the= newer Mac Pro. However, when I try to start up Parallels, it asks me t= o sign in. I had forgotten, but I have an online account with Parallel= s. I am able to login online from Safari, but when trying to sign in through the Parallels app, I always get a messag= e that says "Check your internet connection" and I cannot get past that poin= t. My internet connection is fine. In fact, the only option offe= red to me is to click on a link that takes me to the Parallels web site. Clicking on the link takes me to their w= eb site, but I cannot find anything there which allows me to sign into the a= pp.<o:p></o:p></p> </div> </div> </div> <div> <div> <div> <p class=3D"MsoNormal"> <o:p></o:p></p> </div> </div> </div> <div> <div> <div> <p class=3D"MsoNormal">I googled the "Check your internet connection" messag= e and found others with the same problem. In some cases, they were abl= e to follow some Knowledge Base instructions and get things to work. I= followed those steps, but it did not work for me. I disabled the Firewall and rebooted. All proxies are o= ff. There were no Parallels files in /etc/hosts. I got the corre= ct result when I scanned port 443. Does anyone know how to get past th= e "Check your internet connection" message?<o:p></o:p></p> </div> </div> </div> <div> <div> <div> <p class=3D"MsoNormal"> <o:p></o:p></p> </div> </div> </div> <div> <div> <div> <p class=3D"MsoNormal">Also, perhaps even more annoying, is that the Paralle= ls web site does not seem to offer any support via telephone or email unless= you bought the license recently. The only options they list for me ar= e Facebook, Twitter, and their Forum. I may be in a small minority, but I do not use Facebook or Twitter, nor do I= want to start. I tried their Forum, which is where I found some other= s with similar problems, but when I try to reply to any of those threads, or= start a new thread, I get a big panel across my screen that says I have been blocked! I do not unders= tand why that happens or how else to contact them.<o:p></o:p></p> </div> </div> </div> <div> <div> <div> <p class=3D"MsoNormal"> <o:p></o:p></p> </div> </div> </div> <div> <div> <div> <p class=3D"MsoNormal">Does anyone have any suggestions for me to try? = I suppose one option is to ditch Parallels and use something else. I=E2= =80=99d rather stick with what I am familiar with, but if other software is t= he only choice, what do you recommend? I have heard of VirtualBox and VMware, but I do not know anything about them. = ; Is one better than the other? I think VirtualBox is free, which soun= ds nice. Or is there other software that you can recommend for occasio= nally running Windows 10?<o:p></o:p></p> </div> </div> </div> <div> <div> <div> <p class=3D"MsoNormal"> <o:p></o:p></p> </div> </div> </div> <div> <div> <div> <p class=3D"MsoNormal">Thank you very much for any assistance that you can p= rovide.<o:p></o:p></p> </div> </div> </div> <div> <div> <div> <p class=3D"MsoNormal"> <o:p></o:p></p> </div> </div> </div> <div> <div> <div> <p class=3D"MsoNormal">Gregg<o:p></o:p></p> </div> </div> </div> <div> <div> <div> <p class=3D"MsoNormal"> <o:p></o:p></p> </div> </div> </div> <div> <div> <div> <p class=3D"MsoNormal">P.S. I just found something online that made it sound= like my problem (or part of my problem) might be that the non-subscription v= ersion can only be installed on one computer at a time. This makes sen= se, though I am worried about deactivating it on the old Mac Pro until I know it will activate successfully on the new= Mac Pro. It=E2=80=99s too bad that when I try to activate it on the n= ew Mac Pro, I do not get a more informative message, such as =E2=80=9CThis l= icense is already activated on a different computer. Please deactivate your license on that computer before trying to activate i= t on this computer.=E2=80=9D With the problems and messages that I hav= e seen, I am really worried that if I deactivate it on the old Mac Pro, I wo= n=E2=80=99t be able to activate it on new Mac Pro, and then I also won=E2=80=99t be able to re-activate it on the old Mac Pro!= If I could actually talk to someone at Parallels, this could be resol= ved much more easily.<o:p></o:p></p> </div> </div> </div> </div> </blockquote> </div> </div> </div> </div> </blockquote> </div> </div> </div> </div> </blockquote> </div> </div> </blockquote> </div> <p class=3D"MsoNormal"><o:p> </o:p></p> </div> </div></blockquote></body></html>= --Apple-Mail-1E81E7D2-0773-4A68-9EC2-BC134D909F3B-- --===============1394923917316650910== Content-Type: text/plain; charset="us-ascii" MIME-Version: 1.0 Content-Transfer-Encoding: 7bit Content-Disposition: inline _______________________________________________ MacOSX-talk mailing list [email protected] https://www.omnigroup.com/mailman/listinfo/macosx-talk --===============1394923917316650910==--