Can't get lg vx8300 to work with Linux

I've been successfully using bitpim for several years, first with XP, 
and now, XP in a vm under Linux, but it never finds my phone when I try 
to connect directly with the Linux version.  It finds the device, but 
says it's not available.  How do I debug this?

I've got a couple of screen shots, but I have to wrangle some web space 
to put them in then I'll post links.

TIA

Joe - kubuntu lucid - bitpim 1.0.6 from the repos (couldn't figure out 
how to successfully install 1.0.7 after I ran the rpm through alien to 
convert it to a deb).

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