RE: EXTERNAL: Re: Can't attach a file in Bugzilla

Guten Tag 
Thanks for responding!
This has been working correctly for several years and has only started throwing errors in the last several days.
I am not the Sys Admin and do not have the ability  to set permissions.

I am on Window 7 Enterprise.
I am using perl 5.20 v52.

I am not pasting the error message directly, because the systems are not connected.

The directory that is wide open is /usr/tmp. (rwxrwxrwx)
"/usr/tmp/GCItemp51995 is a temp directory used by Bugzilla to upload attachments to Bugzilla. Each time a file is attached a temp dir with a random number is created.

Since it is a temp directory it does not remain and I am unable to see the permissions on it. 
I tried making a temp directory myself with open permissions but it is not helpful, since it CGI.pm that controls the generation of a random number for the temp directory. 



-----Original Message-----
From: support-bugzilla <[email protected]> On Behalf Of Thorsten Schöning
Sent: Saturday, September 12, 2020 3:01 AM
To: [email protected]
Subject: EXTERNAL: Re: Can't attach a file in Bugzilla

Guten Tag Williams, Ruth,
am Samstag, 12. September 2020 um 00:27 schrieben Sie:

> CGI.pm open of tmpfile  /usr/tmp/GCItemp51995/filename failed:  No 
> such file or directory The permissions on the directory are wide open.

Which directory, "/usr/tmp" or "/usr/tmp/GCItemp51995" or  ...? Is that error message even copied or manually typed? The prefix "GCItemp"
looks pretty strange, as does the whole directory. That's pretty uncommon for temporary files in my opinion and the error message simply says that some of the intermediate dirs are missing. Which would make sense if "GCItemp51995" is some random dir.

So I suggest providing more details about your actual setup, the OS, which version of Perl etc. Especially about the above dir structure and permissions as well.

Have a look at your CGI.pm for that directory and when it is used. I couldn't find anything regarding that name in my pretty old CGI.

I guess there's something non-standard going on in your setup which is the root cause of your problem. The above directory might not be what you think it is, like in case of chroot, containers or alike.

Mit freundlichen Grüßen,

Thorsten Schöning

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