Re: Bugzilla Installation

Guten Tag Leo James,
am Donnerstag, 29. Oktober 2020 um 20:43 schrieben Sie:

> [...]When I go to the web browser (firefox) and type in
> that link, I get a message saying "unable to connect".

The important thing is to know on which host you installed Bugzilla,
from which host you tried to access it using Firefox etc. One needs to
decide what "localhost" actually is when.

Additionally keep in mind that "localhost" might be resolved
differently depending on who is trying to resolve it. Some
apps/environments might resolve it to some IPv4 address like
127.0.0.1, some might resolve it to IPv6 like ::1. Depending on the
config of your web server, requests to ::1 might simply not work when
your web server is loisteing on 127.0.0.1 only and the other way
around.

So you need to provide all those detaisl along with the web server
config you are using. And not only those parts you added specifically
for Bugzilla, but where the web server listen on etc. as well.

In general, problems like you have most likely occur when people are
NOT following the docs, but instead do what they are thinking should
work. So if you didn't use the suggested config from the docs, I
strongly suggest doing so first and customize things only afterwards.

https://bugzilla.readthedocs.io/en/5.0/installing/apache.html#apache-with-mod-cgi

> If I try
> entering in the server IP as the address, I get a permission denied
> message.

If that is correct or not heavily depends on your actual web server
config. Many of those support a concept of virtual server, so it might
easily be that Bugzilla is properly set up for a VHOST listening on
"localhost" which might be 127.0.0.1, while for your server IP some
completely different VHOST is responsible NOT properly set up for
Bugzilla. One needs to look at the config.

> I have an alias set in the httpd file as well as the
> directory pointed in the right spot as well as FollowSymLinks for
> both the root directory and the bugzilla directory. Not sure what
> else to check.

All those settings are per VHOST and therefore might easily work for
localhost, but nothing else. It heavily depends on your config.

Mit freundlichen Grüßen,

Thorsten Schöning

-- 
Thorsten Schöning       E-Mail: [email protected]
AM-SoFT IT-Systeme      http://www.AM-SoFT.de/

Telefon...........05151-  9468- 55
Fax...............05151-  9468- 88
Mobil..............0178-8 9468- 04

AM-SoFT GmbH IT-Systeme, Brandenburger Str. 7c, 31789 Hameln
AG Hannover HRB 207 694 - Geschäftsführer: Andreas Muchow

_______________________________________________
support-bugzilla mailing list
[email protected]
https://lists.mozilla.org/listinfo/support-bugzilla
PLEASE put [email protected] in the To: field when you reply.