Re: Moz 1.7.8 Browser crashes

Alex Beauroy wrote:
> I have just updated to Moz 1.7.8. But since Moz 1.7.7 I have been very
> often experiencing crash from the browser ( very often from clicking on
> a link inside an e-mail to go to a web site)   with the following msg :
> "Your browser has performed an illegal plug-in . We urge you to restart
> your browser." Then the QFA starts, the application crashes...... I have
> a Microsoft error report, & on top of that the QFA is unable to reach
> destination and the incident report is on queue....
> What should I do as I better like the Suite, than the FF and TB.
> If someone can help?
> Best Regards
> @lex

IIRC there is a known bug in Mozilla, that sometimes QFA reports are
sent and filed with Mozilla, but the QFA client is not aware of the fact
due to some error in the return transaction, and the user thinks the
incident report couldn't be transmitted while actually it could.

My memory of that bug is somewhat hazy since it's something that I
happened to see at Bugzilla, but didn't bookmark or vote for, because it
has never happened to me (I had quite a number of crashes with Firefox
but the QFA reporting always seemed to be successful). You might want to
search the bugs at Bugzilla http://bugzilla.mozilla.org/ to find that
bug report -- there were quite interesting comments on it, among others
about how you could ascertain whether your "unsent reports" haven't
actually been received. You might try to include "talkback" in your
search words -- that's the "internal name" of the Quality Feedback Agent.


Best regards,
Tony.