Advanced Customer Engineer

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engineering jobs, please contact me at 415-433-2648 x407 or
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Advanced Customer Engineer

Job Description
*My Client*, delivering groundbreaking technology in application
integration, is recruiting for individuals who are highly-motivated,
thirsty-for-growth to the Advanced Customer Engineering (ACE) team. The
ACE team is truly the ace of the company. The team not only ensures
successful customer deployment, but also is versatile in making deep
impact to the product quality.

Essential Job Functions & Skills
· Exercises acumen in isolating technical issues of the customer's
deployed product.
· Supplies bug fixes or minor feature development to the product code
base.
· Delivers hot-fixes, patches and even service releases to resolve
the customer issues.
· Escalates unresolved issues to the engineering team.
· Provides technical leadership and training to the technical support
(Tier-2) group.
· Collaborates with the local and the offshore engineering teams to
ensure the current customer issues (and their permutations) are
represented as internal quality assurance scenarios in the future
product releases.
· Works with the on-site Professional Services for quick resolution.

Job Qualifications
· Experienced in working with distributed systems, EAI, or
application servers.
· 2-5 years of experience in development, QA or technical support.

Technology Skills
· Proven development experience in either Java or C++.
· Experienced in Perl or Unix shell scripting.
· Experienced with one of the major RDBMS, such as Oracle, MS
SqlServer, or MySQL.
· Worked with any version of Linux.
· Experience with some of the following software technologies: EAI,
XML, XSLT, XML Schema, PKI, BPEL4WS, Web Applications.

Personal Skills
· Excellent analytical and technical troubleshooting skills. Must be
attentive to details.
· Eager to research and quick to learn all skills required to get the
job done.
· Must be self-starter, never-give-up attitude that will tackle an
issue from start to finish.
· Strong verbal and written communication skills.
· Ability to work within cross-functional team.
· Superb multi-tasking capabilities.

Education Level
· BS/MS in Computer Science, Computer Engineering or similar
technical degree.


 
Duration
Full-Time
 
Location(s)
USA,CA,Mountain View