Re: Removing Firefox Version Number

On 20/08/11 05:30, Asa Dotzler wrote:
[...]
> I too have triaged bugs in Bugzilla. As a matter of fact, I pretty much
> invented volunteer triage in Bugzilla. So, I can certainly put myself in
> your shoes and I can imagine a few cases where we might get a less good
> bug report by not having the version number in the About dialog.
>
> But, I think we're actually getting a much better class of bugs overall
> by directing users consistently to use the Troubleshooting page and by
> offering other not-Bugzilla feedback mechanisms for the kind of person
> who isn't going to understand what we need in a bug report or how to get
> information from the Troubleshooting page.
>
> If this is not the case, then we should be focused on improving the web
> tools to automatically or through specific requests, get us better
> information -- and not sweating the edge cases.
>
> - A

Well, in that case (maybe this remark is off-topic for _this_ thread but 
I'm not even sure) let's give some more love to the troubleshooting page 
too, don't you think? Its clipboard output is _ugly_. The MR-Tech 
Toolkit extension (which I haven't yet re-enabled because of all the 
difficulties it has had keeping up with the new add-ons manager) used to 
produce a bee-yoo-tiful summary of data about the browser and about 
installed extensions, all in HTML and that could be written to a file 
(for attachment to a bug, for instance). Couldn't we do something in 
that spirit? It would be incomparably more readable than what 
about:support dumps to the clipboard at the moment.

Best regards,
Tony.
-- 
hundred-and-one symptoms of being an internet addict:
161. You get up before the sun rises to check your e-mail, and you
      find yourself in the very same chair long after the sun has set.