Re: Removing Firefox Version Number

Tony Mechelynck wrote:
> On 20/08/11 05:30, Asa Dotzler wrote:
> [...]
>> I too have triaged bugs in Bugzilla. As a matter of fact, I pretty much
>> invented volunteer triage in Bugzilla. So, I can certainly put myself in
>> your shoes and I can imagine a few cases where we might get a less good
>> bug report by not having the version number in the About dialog.
>>
>> But, I think we're actually getting a much better class of bugs overall
>> by directing users consistently to use the Troubleshooting page and by
>> offering other not-Bugzilla feedback mechanisms for the kind of person
>> who isn't going to understand what we need in a bug report or how to get
>> information from the Troubleshooting page.
>>
>> If this is not the case, then we should be focused on improving the web
>> tools to automatically or through specific requests, get us better
>> information -- and not sweating the edge cases.
>>
>> - A
>
> Well, in that case (maybe this remark is off-topic for _this_ thread but
> I'm not even sure) let's give some more love to the troubleshooting page
> too, don't you think? Its clipboard output is _ugly_.

Tony, absolutely! We can make this page better. It's clipboard output is 
awful and makes a mess in bug reports. We can and should fix that. We 
also need to add channel information and maybe more.

> The MR-Tech Toolkit extension (which I haven't yet re-enabled because of
> all the difficulties it has had keeping up with the new add-ons manager)
> used to produce a bee-yoo-tiful summary of data about the browser and
> about installed extensions, all in HTML and that could be written to a
> file (for attachment to a bug, for instance). Couldn't we do something
> in that spirit? It would be incomparably more readable than what
> about:support dumps to the clipboard at the moment.

I'm with you 100% We should definitely improve this. I was also wonering 
if there was some way to make it accessible to a couple of privileged 
domains, like Bugzilla and Mozilla Support so that the page could just 
ask for that data. There's already someone working on output as JSON, 
but it would be interesting to see if we could make the process of 
adding the Troubleshooting info to a bug report or a Support request 
even easier than via the clipboard.

- A