[Open-licensing] Re: [Incident: 051216-000057]
"黄宁" <[email protected]>
| Newsgroups | gmane.comp.multimedia.helix.general |
|---|---|
| Organization | 华恒公司 |
| Message-ID | <[email protected]> |
Dear Sir, This is HuangNing from HHTech, design house of freescale. We've already signed the "Real Format Source Code Porting And Optimization License - Client", pls advise how to access the source code site for RealAudio and RealVideo and Real Format SDK . Best Regards, HuangNing Product Director [email protected] Tel: +86-551-5333155/156/157,5325173 FAX: +86-551-5325323 Products Info. : http://www.hhcn.com Tech. Support : http://bbs.hhcn.com HHTech : An Embedded Linux Tech. Provider in Mainland China 2006-02-16 Subject Dear Sir, this is HuangNing from HHTech, an IDH of freescale, dedicated in po... Discussion Thread Response (I-JoleneH)02/09/2006 10:16 AM Dear Huang Ning, Thank you for contacting RealNetworks Tier 2 Customer Support. We understand that you would like get information about the codec for Real. Yes, you can contact the previous person you have spoke with in our Server/Sales department. You can also contact the department at 1-444-8011. You will want to listen to the menu for Server, Sales, or Helix. They will be able to assist you further with this. We hope this information helps and if you should have any questions, please feel free to contact us. Customer Service can also be reached at 1-866-474-2650 or 206-674-2650, Monday - Friday from 6:00am-6:00pm PST and Saturday - Sunday from 7:30am-5:00pm PST. Regards, Jolene H. RealNetworks Tier 2 Customer Support Customer (Huang Ning)02/08/2006 07:40 PM Dear Sir, Nicola Cunningham dealt with our application, shall I contact him directly? [email protected] 206.892.6487 Is that OK? Best Regards, HuangNing ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- SUBJECT Dear Sir, this is HuangNing from HHTech, an IDH of freescale, dedicated in po... DISCUSSION THREAD RESPONSE (I-SARAHD) 02/07/2006 11:49 AM Dear Huang Ning, Thank you for contacting RealNetworks Tier 2 Customer Support. We understand that you have received the "RCSL Commercial " copy for months and you are now receiving a card within that states "please standby. Regarding any of these issue you will still want to contact our Corporate office. The number is Corporate Office: 206-674-2700. They should be able to answer that question for you and any other questions regarding this situation. We hope this information helps and if you should have any questions, please feel free to contact us. Regards, Sarah D. RealNetworks Tier 2 Customer Support CUSTOMER (HUANG NING) 02/06/2006 07:40 PM Dear Sir, We have received the "RCSL Commercial " copy for months, and a card within said "please standby ...". As our PMP project is urgent under customers's requirement to support real codec, no time for waiting. So please help and advise what we shall do next? Thanks a lot. Best Regards, HuangNing Product Director [email protected] Tel: +86-551-5333155/156/157,5325173 FAX: +86-551-5325323 Products Info. : http://www.hhcn.com Tech. Support : http://bbs.hhcn.com HHTech : An Embedded Linux Tech. Provider in Mainland China 2006-02-07 ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- SUBJECT Dear Sir, this is HuangNing from HHTech, an IDH of freescale, dedicated in po... DISCUSSION THREAD RESPONSE (I-SARAHD) 01/10/2006 01:57 PM Dear Huang Ning, Thank you for contacting RealNetworks Tier 2 Customer Support. We understand that you would like to know if it's ok too sign the RCSL Commercial ([email protected]). In this situation you'll want to contact out Corporate office. The number is Corporate Office: 206-674-2700. They should be able to answer that question for you and any other questions regarding this situation. We hope this information helps and if you should have any questions, please feel free to contact us. Regards, Sarah D. RealNetworks Tier 2 Customer Support RESPONSE (W-SRADHA) 01/09/2006 09:12 PM Dear Huang, Thank you for contacting RealNetworks Customer Support. We understand ==================== text File Attachment ==================== Attachment 2.txt, 17612 bytes, added to incident Response (I-SarahD)02/07/2006 11:49 AM Dear Huang Ning, Thank you for contacting RealNetworks Tier 2 Customer Support. We understand that you have received the "RCSL Commercial " copy for months and you are now receiving a card within that states "please standby. Regarding any of these issue you will still want to contact our Corporate office. The number is Corporate Office: 206-674-2700. They should be able to answer that question for you and any other questions regarding this situation. We hope this information helps and if you should have any questions, please feel free to contact us. Regards, Sarah D. RealNetworks Tier 2 Customer Support Customer (Huang Ning)02/06/2006 07:40 PM Dear Sir, We have received the "RCSL Commercial " copy for months, and a card within said "please standby ...". As our PMP project is urgent under customers's requirement to support real codec, no time for waiting. So please help and advise what we shall do next? Thanks a lot. Best Regards, HuangNing Product Director [email protected] Tel: +86-551-5333155/156/157,5325173 FAX: +86-551-5325323 Products Info. : http://www.hhcn.com Tech. Support : http://bbs.hhcn.com HHTech : An Embedded Linux Tech. Provider in Mainland China 2006-02-07 ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- SUBJECT Dear Sir, this is HuangNing from HHTech, an IDH of freescale, dedicated in po... DISCUSSION THREAD RESPONSE (I-SARAHD) 01/10/2006 01:57 PM Dear Huang Ning, Thank you for contacting RealNetworks Tier 2 Customer Support. We understand that you would like to know if it's ok too sign the RCSL Commercial ([email protected]). In this situation you'll want to contact out Corporate office. The number is Corporate Office: 206-674-2700. They should be able to answer that question for you and any other questions regarding this situation. We hope this information helps and if you should have any questions, please feel free to contact us. Regards, Sarah D. RealNetworks Tier 2 Customer Support RESPONSE (W-SRADHA) 01/09/2006 09:12 PM Dear Huang, Thank you for contacting RealNetworks Customer Support. We understand from your mail that you would like to sign the RCSL Commercial ([email protected]). As this goes beyond our support limits, we will go ahead and escalate this mail to our Level 2 Customer Support Department who will be able to assist you further. If you should have any questions, please feel free to contact us. RealNetworks Consumer Customer Service can also be reached at 1-866-474-2650 or 206-674-2650, Monday - Friday from 6:00am-6:00pm PST and Saturday - Sunday from 7:30am-5:00pm PST. For International support, please visit the following web site to locate the nearest support center: http://service.real.com/localized/index.html Have a great day. Regards, Rose Smith RealNetworks Customer Support. CUSTOMER (HUANG NING) 01/08/2006 07:10 PM hi, Thanks for your detailed answer. but would you please kindly advise if it's OK to sign the RCSL Commercial ([email protected]) ? "REAL FORMAT SOURCE CODE PORTING AND OPTIMIZATION LICENSE - CLIENT " we've signed and faxed back,but got no response. Pls advise. Best Regards, HuangNing 2005-12-26 ======== 2005-12-24 14:03:47 ======== Subject Dear Sir, this is HuangNing from HHTech, an IDH of freescale, dedicated in po... Discussion Thread Response (W-sradha)12/23/2005 10:03 PM Dear Huang, Thank you for contacting RealNetworks Customer Su ==================== text File Attachment ==================== Attachment 1.txt, 12840 bytes, added to incident Response (I-SarahD)01/10/2006 01:57 PM Dear Huang Ning, Thank you for contacting RealNetworks Tier 2 Customer Support. We understand that you would like to know if it's ok too sign the RCSL Commercial ([email protected]). In this situation you'll want to contact out Corporate office. The number is Corporate Office: 206-674-2700. They should be able to answer that question for you and any other questions regarding this situation. We hope this information helps and if you should have any questions, please feel free to contact us. Regards, Sarah D. RealNetworks Tier 2 Customer Support Response (W-sradha)01/09/2006 09:12 PM Dear Huang, Thank you for contacting RealNetworks Customer Support. We understand from your mail that you would like to sign the RCSL Commercial ([email protected]). As this goes beyond our support limits, we will go ahead and escalate this mail to our Level 2 Customer Support Department who will be able to assist you further. If you should have any questions, please feel free to contact us. RealNetworks Consumer Customer Service can also be reached at 1-866-474-2650 or 206-674-2650, Monday - Friday from 6:00am-6:00pm PST and Saturday - Sunday from 7:30am-5:00pm PST. For International support, please visit the following web site to locate the nearest support center: http://service.real.com/localized/index.html Have a great day. Regards, Rose Smith RealNetworks Customer Support. Customer (Huang Ning)01/08/2006 07:10 PM hi, Thanks for your detailed answer. but would you please kindly advise if it's OK to sign the RCSL Commercial ([email protected]) ? "REAL FORMAT SOURCE CODE PORTING AND OPTIMIZATION LICENSE - CLIENT " we've signed and faxed back,but got no response. Pls advise. Best Regards, HuangNing 2005-12-26 ======== 2005-12-24 14:03:47 ======== Subject Dear Sir, this is HuangNing from HHTech, an IDH of freescale, dedicated in po... Discussion Thread Response (W-sradha)12/23/2005 10:03 PM Dear Huang, Thank you for contacting RealNetworks Customer Support. We understand from your mail that you would like to employ our codec for real rm format) into your PMP design(an armlinux embedded system). We understand your concern. Please refer to the link given below: Title: Where do I get support for RealMedia content creation? URL: http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/std_adp.php?p_faqid=4893&p_created=1111685431 If you would like to purchase from Real software, contact our Real representative at 1-800-444-8011, Monday-Friday, 8 A.M. to 5 P.M. PST or visit us on the web at www.realnetworks.com/index_rn.html. We are sure that your issue is resolved to your satisfaction If you should have any questions, please feel free to contact us. RealNetworks Consumer Customer Service can also be reached at 1-866-474-2650 or 206-674-2650, Monday - Friday from 6:00am-6:00pm PST and Saturday - Sunday from 7:30am-5:00pm PST. For International support, please visit the following web site to locate the nearest support center: http://service.real.com/localized/index.html Have a great day. Regards, Rose Smith RealNetworks Customer Support. Customer (Huang Ning)12/15/2005 07:12 PM Dear Sir, this is HuangNing from HHTech, an IDH of freescale, dedicated in portable media player design and manufacture. We want to employ your codec for real(rm format) into our PMP design(an armlinux embedded system),pls help check how to get connected to your sales, thanks a lot. Auto-Response12/15/2005 07:12 PM -Title: What can I do in My Account? Link: http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/popup_adp.php?p_faqid=1643&p_created=1085179857 Title: Why does the Real.com Web page say that my e-mail address is not valid when I try to download a product? Link: http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/popup_adp.php?p_faqid=3530&p_created=1085180063 Title: How do I stop receiving marketing e-mail from Real? Link: http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/popup_adp.php?p_faqid=1066&p_created=1085179797 Title: Do I need a credit card to make purchases? Link: http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/popup_adp.php?p_faqid=486&p_created=1085179739 Title: How do I get a refund on the product that I ordered from RealNetworks? Link: http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/popup_adp.php?p_faqid=2169&p_created=1085179913 = = = = = = = = = = = = = = = = = = = = = = Response (W-sradha)12/23/2005 10:03 PM Dear Huang, Thank you for contacting RealNetworks Customer Support. We understand from your mail that you would like to employ our codec for real rm format) into your PMP design(an armlinux embedded system). We understand your concern. Please refer to the link given below: Title: Where do I get support for RealMedia content creation? URL: http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/std_adp.php?p_faqid=4893&p_created=1111685431 If you would like to purchase from Real software, contact our Real representative at 1-800-444-8011, Monday-Friday, 8 A.M. to 5 P.M. PST or visit us on the web at www.realnetworks.com/index_rn.html. We are sure that your issue is resolved to your satisfaction If you should have any questions, please feel free to contact us. RealNetworks Consumer Customer Service can also be reached at 1-866-474-2650 or 206-674-2650, Monday - Friday from 6:00am-6:00pm PST and Saturday - Sunday from 7:30am-5:00pm PST. For International support, please visit the following web site to locate the nearest support center: http://service.real.com/localized/index.html Have a great day. Regards, Rose Smith RealNetworks Customer Support. Customer (Huang Ning)12/15/2005 07:12 PM Dear Sir, this is HuangNing from HHTech, an IDH of freescale, dedicated in portable media player design and manufacture. We want to employ your codec for real(rm format) into our PMP design(an armlinux embedded system),pls help check how to get connected to your sales, thanks a lot. Auto-Response12/15/2005 07:12 PM -Title: What can I do in My Account? Link: http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/popup_adp.php?p_faqid=1643&p_created=1085179857 Title: Why does the Real.com Web page say that my e-mail address is not valid when I try to download a product? Link: http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/popup_adp.php?p_faqid=3530&p_created=1085180063 Title: How do I stop receiving marketing e-mail from Real? Link: http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/popup_adp.php?p_faqid=1066&p_created=1085179797 Title: Do I need a credit card to make purchases? Link: http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/popup_adp.php?p_faqid=486&p_created=1085179739 Title: How do I get a refund on the product that I ordered from RealNetworks? Link: http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/popup_adp.php?p_faqid=2169&p_created=1085179913 _______________________________________________ Open-licensing mailing list [email protected] http://lists.helixcommunity.org/mailman/listinfo/open-licensing