Re: [Open-licensing] Re: [Incident: 051216-000057]

Scott Nelson <[email protected]>
Newsgroups gmane.comp.multimedia.helix.general
Message-ID <[email protected]> 
Hello, HuangNing,
Sorry for the We were unable to send you email messages in the past. 
I think you recently cleared this up so if this email does not bounce 
back with an error I think we can proceed.
Scott Nelson
Dir Bus Dev Helix
Real


At 10:50 PM 2/15/2006, =?gb2312?B?u8bE/g==?= wrote:
>Dear Sir,
>This is HuangNing from HHTech, design house of freescale.
>We've already signed the "Real Format Source Code Porting And 
>Optimization License - Client",
>pls advise how to access the source code site for RealAudio and 
>RealVideo and Real Format SDK .
>Best Regards,
>HuangNing
>Product Director  <mailto:[email protected]>[email protected]
>Tel: +86-551-5333155/156/157,5325173
>FAX: +86-551-5325323
>Products Info. : <http://www.hhcn.com>http://www.hhcn.com
>Tech. Support  : <http://bbs.hhcn.com>http://bbs.hhcn.com
>HHTech : An Embedded Linux Tech. Provider in Mainland China
>2006-02-16
>
>----------
>
>  Subject
>Dear Sir, this is HuangNing from HHTech, an IDH of freescale, 
>dedicated in po...
>
>  Discussion Thread
>  Response (I-JoleneH) 02/09/2006 10:16 AM
>Dear Huang Ning,
>
>Thank you for contacting RealNetworks Tier 2 Customer Support.
>
>We understand that you would like get information about the codec for Real.
>
>Yes, you can contact the previous person you have spoke with in our 
>Server/Sales department. You can also contact the department at 
>1-444-8011. You will want to listen to the menu for Server, Sales, 
>or Helix. They will be able to assist you further with this.
>
>We hope this information helps and if you should have any questions, 
>please feel free to contact us. Customer Service can also be reached 
>at 1-866-474-2650 or 206-674-2650, Monday - Friday from 
>6:00am-6:00pm PST and Saturday - Sunday from 7:30am-5:00pm PST.
>
>Regards,
>Jolene H.
>RealNetworks Tier 2 Customer Support
>  Customer (Huang Ning) 02/08/2006 07:40 PM
>Dear Sir,
>Nicola Cunningham dealt with our application, shall I contact him directly?
>[email protected]
>206.892.6487
>Is that OK?
>
>
>Best Regards,
>HuangNing
>
>
>
>----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
>
>SUBJECT
>Dear Sir, this is HuangNing from HHTech,
>an IDH of freescale, dedicated in po...
>
>DISCUSSION THREAD
>RESPONSE (I-SARAHD) 02/07/2006 11:49 AM
>Dear Huang Ning,
>
>Thank you for contacting RealNetworks Tier 2 Customer Support.
>
>We understand that you have received the "RCSL Commercial " copy for 
>months and you are now receiving a card within that states "please standby.
>
>Regarding any of these issue you will still want to contact our 
>Corporate office. The number is Corporate Office: 206-674-2700. They 
>should be able to answer that question for you and any other 
>questions regarding this situation.
>
>We hope this information helps and if you should have any questions, 
>please feel free to contact us.
>
>Regards,
>Sarah D.
>RealNetworks Tier 2 Customer Support
>CUSTOMER (HUANG NING) 02/06/2006 07:40 PM
>Dear Sir,
>We have received the "RCSL Commercial " copy for months, and a card 
>within said "please standby ...".
>As our PMP project is urgent under customers's requirement to 
>support real codec, no time for waiting.
>So please help and advise what we shall do next?
>Thanks a lot.
>
>Best Regards,
>HuangNing
>Product Director [email protected]
>Tel: +86-551-5333155/156/157,5325173
>FAX: +86-551-5325323
>Products Info. : <http://www.hhcn.com>http://www.hhcn.com
>Tech. Support : <http://bbs.hhcn.com>http://bbs.hhcn.com
>HHTech : An Embedded Linux Tech. Provider in Mainland China
>2006-02-07
>
>
>---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 
>
>
>SUBJECT
>Dear Sir, this is HuangNing from HHTech,
>an IDH of freescale, dedicated in po...
>
>DISCUSSION THREAD
>RESPONSE (I-SARAHD) 01/10/2006 01:57 PM
>Dear Huang Ning,
>
>Thank you for contacting RealNetworks Tier 2 Customer Support.
>
>We understand that you would like to know if it's ok too sign the 
>RCSL Commercial ([email protected]).
>
>In this situation you'll want to contact out Corporate office. The 
>number is Corporate Office: 206-674-2700. They should be able to 
>answer that question for you and any other questions regarding this situation.
>
>We hope this information helps and if you should have any questions, 
>please feel free to contact us.
>
>Regards,
>Sarah D.
>RealNetworks Tier 2 Customer Support
>RESPONSE (W-SRADHA) 01/09/2006 09:12 PM
>Dear Huang,
>
>Thank you for contacting RealNetworks Customer Support.
>
>We understand
>
>==================== text File Attachment ====================
>Attachment 2.txt, 17612 bytes, added to incident
>  Response (I-SarahD) 02/07/2006 11:49 AM
>Dear Huang Ning,
>
>Thank you for contacting RealNetworks Tier 2 Customer Support.
>
>We understand that you have received the "RCSL Commercial " copy for 
>months and you are now receiving a card within that states "please standby.
>
>Regarding any of these issue you will still want to contact our 
>Corporate office. The number is Corporate Office: 206-674-2700. They 
>should be able to answer that question for you and any other 
>questions regarding this situation.
>
>We hope this information helps and if you should have any questions, 
>please feel free to contact us.
>
>Regards,
>Sarah D.
>RealNetworks Tier 2 Customer Support
>  Customer (Huang Ning) 02/06/2006 07:40 PM
>Dear Sir,
>We have received the "RCSL Commercial " copy for months, and a card 
>within said "please standby ...".
>As our PMP project is urgent under customers's requirement to 
>support real codec, no time for waiting.
>So please help and advise what we shall do next?
>Thanks a lot.
>
>Best Regards,
>HuangNing
>Product Director [email protected]
>Tel: +86-551-5333155/156/157,5325173
>FAX: +86-551-5325323
>Products Info. : <http://www.hhcn.com>http://www.hhcn.com
>Tech. Support : <http://bbs.hhcn.com>http://bbs.hhcn.com
>HHTech : An Embedded Linux Tech. Provider in Mainland China
>2006-02-07
>
>
>----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
>
>SUBJECT
>Dear Sir, this is HuangNing from HHTech,
>an IDH of freescale, dedicated in po...
>
>DISCUSSION THREAD
>RESPONSE (I-SARAHD) 01/10/2006 01:57 PM
>Dear Huang Ning,
>
>Thank you for contacting RealNetworks Tier 2 Customer Support.
>
>We understand that you would like to know if it's ok too sign the 
>RCSL Commercial ([email protected]).
>
>In this situation you'll want to contact out Corporate office. The 
>number is Corporate Office: 206-674-2700. They should be able to 
>answer that question for you and any other questions regarding this situation.
>
>We hope this information helps and if you should have any questions, 
>please feel free to contact us.
>
>Regards,
>Sarah D.
>RealNetworks Tier 2 Customer Support
>RESPONSE (W-SRADHA) 01/09/2006 09:12 PM
>Dear Huang,
>
>Thank you for contacting RealNetworks Customer Support.
>
>We understand from your mail that you would like to sign the RCSL 
>Commercial ([email protected]). As this goes beyond 
>our support limits, we will go ahead and escalate this mail to our 
>Level 2 Customer Support Department who will be able to assist you further.
>
>If you should have any questions, please feel free to contact us. 
>RealNetworks Consumer Customer Service can also be reached at 
>1-866-474-2650 or 206-674-2650, Monday - Friday from 6:00am-6:00pm 
>PST and Saturday - Sunday from 7:30am-5:00pm PST.
>
>For International support, please visit the following web site to 
>locate the nearest support center:
><http://service.real.com/localized/index.html>http://service.real.com/localized/index.html 
>
>
>Have a great day.
>
>Regards,
>Rose Smith
>RealNetworks Customer Support.
>CUSTOMER (HUANG NING) 01/08/2006 07:10 PM
>hi,
>Thanks for your detailed answer.
>but would you please kindly advise if it's OK to sign the RCSL 
>Commercial ([email protected]) ?
>"REAL FORMAT SOURCE CODE PORTING AND OPTIMIZATION LICENSE - CLIENT "
>we've signed and faxed back,but got no response.
>Pls advise.
>
>
>
>Best Regards,
>HuangNing
>
>2005-12-26
>======== 2005-12-24 14:03:47 ========
>
>
>Subject
>Dear Sir, this is HuangNing from HHTech, an IDH of freescale, 
>dedicated in po...
>
>Discussion Thread
>Response (W-sradha)12/23/2005 10:03 PM
>Dear Huang,
>
>Thank you for contacting RealNetworks Customer Su
>
>==================== text File Attachment ====================
>Attachment 1.txt, 12840 bytes, added to incident
>  Response (I-SarahD) 01/10/2006 01:57 PM
>Dear Huang Ning,
>
>Thank you for contacting RealNetworks Tier 2 Customer Support.
>
>We understand that you would like to know if it's ok too sign the 
>RCSL Commercial ([email protected]).
>
>In this situation you'll want to contact out Corporate office. The 
>number is Corporate Office: 206-674-2700. They should be able to 
>answer that question for you and any other questions regarding this situation.
>
>We hope this information helps and if you should have any questions, 
>please feel free to contact us.
>
>Regards,
>Sarah D.
>RealNetworks Tier 2 Customer Support
>  Response (W-sradha) 01/09/2006 09:12 PM
>Dear Huang,
>
>Thank you for contacting RealNetworks Customer Support.
>
>We understand from your mail that you would like to sign the RCSL 
>Commercial ([email protected]). As this goes beyond 
>our support limits, we will go ahead and escalate this mail to our 
>Level 2 Customer Support Department who will be able to assist you further.
>
>If you should have any questions, please feel free to contact us. 
>RealNetworks Consumer Customer Service can also be reached at 
>1-866-474-2650 or 206-674-2650, Monday - Friday from 6:00am-6:00pm 
>PST and Saturday - Sunday from 7:30am-5:00pm PST.
>
>For International support, please visit the following web site to 
>locate the nearest support center:
><http://service.real.com/localized/index.html>http://service.real.com/localized/index.html
>
>Have a great day.
>
>Regards,
>Rose Smith
>RealNetworks Customer Support.
>  Customer (Huang Ning) 01/08/2006 07:10 PM
>hi,
>Thanks for your detailed answer.
>but would you please kindly advise if it's OK to sign the RCSL 
>Commercial ([email protected]) ?
>"REAL FORMAT SOURCE CODE PORTING AND OPTIMIZATION LICENSE - CLIENT "
>we've signed and faxed back,but got no response.
>Pls advise.
>
>
>
>Best Regards,
>HuangNing
>
>2005-12-26
>======== 2005-12-24 14:03:47 ========
>
>
>Subject
>Dear Sir, this is HuangNing from HHTech, an IDH of freescale, 
>dedicated in po...
>
>Discussion Thread
>Response (W-sradha)12/23/2005 10:03 PM
>Dear Huang,
>
>Thank you for contacting RealNetworks Customer Support.
>
>We understand from your mail that you would like to employ our codec 
>for real rm format) into your PMP design(an armlinux embedded 
>system). We understand your concern. Please refer to the link given below:
>
>Title: Where do I get support for RealMedia content creation?
>URL: 
><http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/std_adp.php?p_faqid=4893&p_created=1111685431>http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/std_adp.php?p_faqid=4893&p_created=1111685431
>
>If you would like to purchase from Real software, contact our Real 
>representative at 1-800-444-8011, Monday-Friday, 8 A.M. to 5 P.M. 
>PST or visit us on the web at www.realnetworks.com/index_rn.html.
>
>We are sure that your issue is resolved to your satisfaction
>
>If you should have any questions, please feel free to contact us. 
>RealNetworks Consumer Customer Service can also be reached at 
>1-866-474-2650 or 206-674-2650, Monday - Friday from 6:00am-6:00pm 
>PST and Saturday - Sunday from 7:30am-5:00pm PST.
>
>For International support, please visit the following web site to 
>locate the nearest support center:
><http://service.real.com/localized/index.html>http://service.real.com/localized/index.html
>
>Have a great day.
>
>Regards,
>Rose Smith
>RealNetworks Customer Support.
>Customer (Huang Ning)12/15/2005 07:12 PM
>Dear Sir, this is HuangNing from HHTech, an IDH of freescale, 
>dedicated in portable media player design and manufacture.
>We want to employ your codec for real(rm format) into our PMP 
>design(an armlinux embedded system),pls help check how to get 
>connected to your sales, thanks a lot.
>Auto-Response12/15/2005 07:12 PM
>-Title: What can I do in My Account?
>Link: 
><http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/popup_adp.php?p_faqid=1643&p_created=1085179857>http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/popup_adp.php?p_faqid=1643&p_created=1085179857
>
>Title: Why does the Real.com Web page say that my e-mail address is 
>not valid when I try to download a product?
>Link: 
><http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/popup_adp.php?p_faqid=3530&p_created=1085180063>http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/popup_adp.php?p_faqid=3530&p_created=1085180063
>
>Title: How do I stop receiving marketing e-mail from Real?
>Link: 
><http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/popup_adp.php?p_faqid=1066&p_created=1085179797>http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/popup_adp.php?p_faqid=1066&p_created=1085179797
>
>Title: Do I need a credit card to make purchases?
>Link: 
><http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/popup_adp.php?p_faqid=486&p_created=1085179739>http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/popup_adp.php?p_faqid=486&p_created=1085179739
>
>Title: How do I get a refund on the product that I ordered from RealNetworks?
>Link: 
><http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/popup_adp.php?p_faqid=2169&p_created=1085179913>http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/popup_adp.php?p_faqid=2169&p_created=1085179913
>
>
>
>
>
>
>= = = = = = = = = = = = = = = = = = = = = =
>
>
>  Response (W-sradha) 12/23/2005 10:03 PM
>Dear Huang,
>
>Thank you for contacting RealNetworks Customer Support.
>
>We understand from your mail that you would like to employ our codec 
>for real rm format) into your PMP design(an armlinux embedded 
>system). We understand your concern. Please refer to the link given below:
>
>Title: Where do I get support for RealMedia content creation?
>URL: 
><http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/std_adp.php?p_faqid=4893&p_created=1111685431>http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/std_adp.php?p_faqid=4893&p_created=1111685431
>
>If you would like to purchase from Real software, contact our Real 
>representative at 1-800-444-8011, Monday-Friday, 8 A.M. to 5 P.M. 
>PST or visit us on the web at www.realnetworks.com/index_rn.html.
>
>We are sure that your issue is resolved to your satisfaction
>
>If you should have any questions, please feel free to contact us. 
>RealNetworks Consumer Customer Service can also be reached at 
>1-866-474-2650 or 206-674-2650, Monday - Friday from 6:00am-6:00pm 
>PST and Saturday - Sunday from 7:30am-5:00pm PST.
>
>For International support, please visit the following web site to 
>locate the nearest support center:
><http://service.real.com/localized/index.html>http://service.real.com/localized/index.html
>
>Have a great day.
>
>Regards,
>Rose Smith
>RealNetworks Customer Support.
>  Customer (Huang Ning) 12/15/2005 07:12 PM
>Dear Sir, this is HuangNing from HHTech, an IDH of freescale, 
>dedicated in portable media player design and manufacture.
>We want to employ your codec for real(rm format) into our PMP 
>design(an armlinux embedded system),pls help check how to get 
>connected to your sales, thanks a lot.
>  Auto-Response 12/15/2005 07:12 PM
>-Title: What can I do in My Account?
>Link: 
><http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/popup_adp.php?p_faqid=1643&p_created=1085179857>http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/popup_adp.php?p_faqid=1643&p_created=1085179857
>
>Title: Why does the Real.com Web page say that my e-mail address is 
>not valid when I try to download a product?
>Link: 
><http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/popup_adp.php?p_faqid=3530&p_created=1085180063>http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/popup_adp.php?p_faqid=3530&p_created=1085180063
>
>Title: How do I stop receiving marketing e-mail from Real?
>Link: 
><http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/popup_adp.php?p_faqid=1066&p_created=1085179797>http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/popup_adp.php?p_faqid=1066&p_created=1085179797
>
>Title: Do I need a credit card to make purchases?
>Link: 
><http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/popup_adp.php?p_faqid=486&p_created=1085179739>http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/popup_adp.php?p_faqid=486&p_created=1085179739
>
>Title: How do I get a refund on the product that I ordered from RealNetworks?
>Link: 
><http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/popup_adp.php?p_faqid=2169&p_created=1085179913>http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/popup_adp.php?p_faqid=2169&p_created=1085179913
>
>
>
>
>----------
>_______________________________________________
>Open-licensing mailing list
>[email protected]
>http://lists.helixcommunity.org/mailman/listinfo/open-licensing

Scott Nelson
Dir. Bus Dev
www.helixcommunity.org







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