Re: Creative Zen Microphoto (fwd)

---------- Forwarded message ----------
Date: Thu, 20 Oct 2005 03:22:11 -0400
From: Travis Kepley <[email protected]>
Subject: Re: [libnjb-users] Creative Zen Microphoto

To Linus and the rest...Please do this, Creative seems to be fast about
responding. I let them know my concerns and they responded in a decent
manner, so perhaps if more people give them emails, they will be faster
about getting it fixed. SO SEND THEM IN! Here is my original email and their
response:

MY EMAIL: I recieved the Creative Zen Microphoto yesterday as a gift from
> someone
> who really
> wanted me to have it. I was excited, and booted into my favorite OS to
> try it out.
>
> Unfortunately, as stated on your package, you do not support Linux at
> all. I find
> this disheartening as I essentially am disgusted with Windows, and use
> it only when
> necessary. I love all your products, and thus far, all that I own work
> wonderfully in
> Linux.
>
> So why make it so hard for it now? I guess it would be nice if you
> could at least
> throw the open-source community a bone and give some development hints
> for your
> product. We aren't just a few hundred or a couple thousand users. You
> have the
> potential to reach hundreds of thousands of people in the US alone.
>
> With many
> countries (like China) switching their department PCs to Linux, why
> leave us in the
> dark? (The state of Massachusetts is now abandoning MS Office for an
> Open Document
> standard through StarOffice and OO.O...open source is here)
>
> I am not pleased with the MTP protocol choice for more than that
> reason--including the
> terrible Windows Media Player interface.
>
> I guess I just wish choice could be allowed for paying customers--no
> other industry
> aside from digital entertainment does this. Auto makers don't tell you
> who can
> service your car or who can sell you gasoline. Wilson doesn't force
> you to use their tennis balls for their raquets to perform.
>
> I realize a lot of it comes down to support. That's understandable, but
> you could at least make it work for linux, or do like HP and offer info
> to the community and let
> them figure it out. Then say clearly on the package, "Support only
> available for
> WindowsXP users"
>
> I'd hate to take my Micro Photo back, because I used to believe in your
> company. But
> iPods are looking more tempting everyday as they have working solutions
> for Linux
> because they didn't tie their stuff to one protocol that is Microsoft
> built.
>
> Have a nice day and please reconsider your stance. Feel free to browse
> linuxquestions.org <http://linuxquestions.org/> and search for Creative
> Zen or Zen or MuVo and see
> how many of them
> alone want to use your products in the OS that they chose.
>
> Travis Kepley


Their Response:

> Dear Travis ,
>
> Thank You For Your Interest in Creative Products.
>
> I understand your concern to use the Zen Micro player on Linux platform.
> However, we do not have Linux support for the newest player currently.
>
> Thank you very much for sharing your thoughts and ideas about our
> products. I have forwarded your valuable comments to the appropriate
> personnel within our organization for their consideration. Please let
> me know if I can be of any further assistance.
>
> Thank you for thinking of Creative for your personal digital
> entertainment needs.
>
> It is our pleasure to serve you.
>
> Thank you for contacting us.
>
> Please visit our web site at www.us.creative.com<http://www.us.creative.com/>,
> or call 1-800-998-1000
> Monday through Friday, 9AM - 6PM Central Time if more information is
> needed or to place an order.
>
> Please retain all the previous correspondence when replying to this
> email.
>
> Best Regards
> ,
>
> Janet.L
> Direct Sales
> Creative Labs Americas
> "Get Creative"




So help out folks, maybe we can make a difference!
Travis




On 10/19/05, Travis Kepley <[email protected]> wrote:
>
> Linus,
>
> Hey, thanks for all your help. It appears that the player uses media
> player as its main transfer, though I do not have the CDs with me currently.
>
> The moment I hook up the player in windows, Media Player opens and allows
> me to transfer music.
>
> While I now have music on my player, I'd love to have access in linux. So
> I went on to read the hacking guide. Unfortunately I am not the best with
> this kind of thing. The only thing I can think of is to have my uncle (who
> is) to look through your guide and perhaps he can do something with it. but
> he won't be here for a while as he lives in Maryland (about 800 miles from
> myself). Let me know if there is anything I can do to help you get this
> going faster!!!



And

Thanks
> Travis
>
> On 10/19/05, Travis Kepley < [email protected]> wrote:
>>
>> I am at work at the moment, but I'll be happy to do that from my machine
>> when I return this evening. Thanks for everything, and anything I can do to
>> expedite the process would be wonderful.
>>
>> I have yet to install it under windows yet, but I think it does have
>> special drivers, and it may even use specific software. I'll check tonight
>> though.
>>
>> Are you in charge of libnjb? Thanks for all of your help.
>>
>> Travis
>>
>> On 10/19/05, Linus Walleij < [email protected]> wrote:
>>>
>>> On Wed, 19 Oct 2005, Travis Kepley wrote:
>>>
>>>> I really, really hate that.
>>>
>>> Who doesn't... However, MTP is an open protocol so we would be able to
>>> implement it someday. (Perhaps as libmtp then.)
>>>
>>>> I'd be happy to give you the logs if you like, but I have only been
>>>> using linux for a year and am not sure what kind of logs you'd need.
>>>> If you could give me some rudimentary directions, I'll see what I
>>> can
>>>> do.
>>>
>>> There is information in the HACKING document for libnjb:
>>> http://cvs.sourceforge.net/viewcvs.py/*checkout*/libnjb/libnjb/HACKING?rev=HEAD&content-type=text/plain
>>>
>>>
>>> It takes some serious tweaking though, and the logging needs to be
>>> done
>>> under Windows. Best logs are produced by (massively expensive)
>>> hardware
>>> debuggers/sniffers.
>>>
>>> Please tell us how this device is managed, does it need special
>>> drivers
>>> under Windows, does it need some special program like mediacenter or
>>> can
>>> you use Windows Media Player?
>>>
>>> Linus
>>>
>>
>>
>


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