Re: Matroska Splitter
Dan Marlin <[email protected]> Wed, 23 Nov 2011 17:55:17 -0500
| Newsgroups | gmane.comp.multimedia.matroska.devel,gmane.comp.multimedia.matroska.user,gmane.comp.multimedia.matroska.general |
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--===============1883067933== Content-Type: multipart/alternative; boundary=14dae93b5c8c9d396304b26ee7ad --14dae93b5c8c9d396304b26ee7ad Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Aaron, Taking this out of the matroska ML. I have CC'd Haali to assist. Dan Marlin CEO/CoreCodec On Nov 23, 2011, at 2:57 PM, Aaron Griffin <[email protected]> wrote: Hello Steve, It appears CoreAVC is not updating the Haali Splitter. The informed me that they are still using 1.11.288.0 in their latest release of their product. We have reason to believe there may be a memory leak in the codec or possibly the splitter.ax This crash is intermittently taking place. Is there an updated version of the Splitter available? If so, is there a change log available as well. How do we troubleshoot the splitter? Is there a way to enable to logging for the splitter? We have a possible 3000 node project on the table which would require the codec and the splitter. We would like to possible resolution prior to the deployment. Can the technical staff for the both Matroska and Core AVC link up and possible provide a resolution or possible root cause for the issue at hand? Attached is crash information for the issue at hand. If you would please follow up with me at your earliest convenience, I would greatly appreciate it. Have a great Thanksgiving! Thank you, *Aaron Griffin** *| *Support Engineer | Reflect Systems, Inc.* *9400 N. Central Expressway, Suite** **550 | Dallas, TX 75231* *Office: 214-413-3219 =C7=80 Cell: 469-487-8550* *[email protected] | www.reflectsystems.com* <image001.png> *From:* Steve Lhomme [mailto:[email protected]] *Sent:* Saturday, November 19, 2011 7:27 AM *To:* Aaron Griffin *Cc:* [email protected]; [email protected]= g; [email protected]; [email protected]; [email protected] *Subject:* Re: Matroska Splitter You may contact CoreCodec for that, as they keep developping CoreAVC I think they are also updating Haali's Splitter accordingly. On Fri, Nov 18, 2011 at 9:31 PM, Aaron Griffin <[email protected]= > wrote: Hello, My name is Aaron Griffin. We are using your product along with the Core AVC Codec. We are getting a Splitter Crash that is taking place. I wanted to speak with someone concerning this. In addition, I would like to verify the version of the Haali Splitter that I have. How would I proceed with verifying that information? I have just received version 1.11.288.0. I would like to verify if this is different from the version I currently have installed. Below is some information associated with the crash. Alert Description: A Critical Error has occurred. Alert Condition: Alert subject: Advanced Event Log: application Type: error Event ID: 32972 Alert Group: RAC Managed Svc Generated: 11/17/2011 10:21 PM ---------------------------------------------------------------------- Computer: RAC-110907-8328 Date/Time: 2011-11-17 22:20:48 Event Log: application Type: Error Source: RP_PlayerSvc2 Category: Event: 32972 Message: Critical Error Information: Application: c:\Program Files\Reflect Systems\ReflectPlayer\RP_PlayerSvc2.exe File Size: 1777152 File Version: 5.6.50.0 Product Version: 5.6.50.0 Exception code: 0xC0000005 Exception desc: Attempt to read from an invalid address (0x00000111). Address: 0x08047F3B Last Win32 Err: 0x00000006 Description: The handle is invalid. Time: 11/17/2011 22:20:48.529 GMTime: 11/18/2011 03:20:48.529 Run time: 3 days 8 hours 57 minutes 40 seconds. Process Handles: 15882 System Handles: 26107 System Threads: 581 System Processes: 49 Physical Memory: 521518 Memory Available: 377103 Display Devices: NVIDIA GeForce 210 (\\.\DISPLAY1 <file:///\\.\DISPLAY1>) NVIDIA GeForce 210 (\\.\DISPLAY2 <file:///\\.\DISPLAY2>) Stack Trace: (0x08047F3B) [0001:00016F3B] c:\Program Files\Haali\MatroskaSplitter\ splitter.ax (0x08081F27) [0001:00050F27] c:\Program Files\Haali\MatroskaSplitter\ splitter.ax (0x08083141) [0001:00052141] c:\Program Files\Haali\MatroskaSplitter\ splitter.ax (0x08083BBB) [0001:00052BBB] c:\Program Files\Haali\MatroskaSplitter\ splitter.ax (0x0806D997) [0001:0003C997] c:\Program Files\Haali\MatroskaSplitter\ splitter.ax (0x77C237F5) [0001:000627F5] C:\Windows\SYSTEM32\ntdll.dll (0x77C237C8) [0001:000627C8] C:\Windows\SYSTEM32\ntdll.dll If you would please follow up with me at your convenience, I would greatly appreciate it. I look forward to hearing from you. Have a great day! Thank you, *Aaron Griffin** *| *Support Engineer | Reflect Systems, Inc.* *9400 N. Central Expressway, Suite** **550 | Dallas, TX 75231* *Office: 214-413-3219 =C7=80 Cell: 469-487-8550* *[email protected] | www.reflectsystems.com* --=20 Steve Lhomme Matroska association Chairman <Crash.zip> --14dae93b5c8c9d396304b26ee7ad Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable <html><head></head><body bgcolor=3D"#FFFFFF"><div><br>Aaron,</div><div><br>= </div><div>=C2=A0 =C2=A0Taking this out of the matroska ML. I have CC'd= Haali to assist.</div><div><br></div><div>Dan Marlin</div><div>CEO/CoreCod= ec</div><div> <br></div><div><br></div><div><br>On Nov 23, 2011, at 2:57 PM, Aaron Griffi= n <<a href=3D"mailto:[email protected]">agriffin@reflectsystem= s.com</a>> wrote:<br><br></div><div></div><blockquote type=3D"cite"><div= > <meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8"><m= eta name=3D"Generator" content=3D"Microsoft Word 14 (filtered medium)"><sty= le><!-- /* Font Definitions */ @font-face {font-family:Calibri; panose-1:2 15 5 2 2 2 4 3 2 4;} @font-face {font-family:Tahoma; panose-1:2 11 6 4 3 5 4 4 2 4;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {margin:0in; margin-bottom:.0001pt; font-size:12.0pt; font-family:"Times New Roman","serif";} a:link, span.MsoHyperlink {mso-style-priority:99; color:blue; text-decoration:underline;} a:visited, span.MsoHyperlinkFollowed {mso-style-priority:99; color:purple; text-decoration:underline;} p {mso-style-priority:99; mso-margin-top-alt:auto; margin-right:0in; mso-margin-bottom-alt:auto; margin-left:0in; font-size:12.0pt; font-family:"Times New Roman","serif";} p.MsoAcetate, li.MsoAcetate, div.MsoAcetate {mso-style-priority:99; mso-style-link:"Balloon Text Char"; margin:0in; margin-bottom:.0001pt; font-size:8.0pt; font-family:"Tahoma","sans-serif";} span.EmailStyle18 {mso-style-type:personal-reply; font-family:"Calibri","sans-serif"; color:#1F497D;} span.BalloonTextChar {mso-style-name:"Balloon Text Char"; mso-style-priority:99; mso-style-link:"Balloon Text"; font-family:"Tahoma","sans-serif";} .MsoChpDefault {mso-style-type:export-only; font-family:"Calibri","sans-serif";} @page WordSection1 {size:8.5in 11.0in; margin:1.0in 1.0in 1.0in 1.0in;} div.WordSection1 {page:WordSection1;} --></style><div class=3D"WordSection1"><p class=3D"MsoNormal"><span style= =3D"font-size:11.0pt;font-family:"Calibri","sans-serif"= ;color:#1F497D">Hello Steve,</span></p><p class=3D"MsoNormal"><span style= =3D"font-size:11.0pt;font-family:"Calibri","sans-serif"= ;color:#1F497D">=C2=A0</span></p> <p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca= libri","sans-serif";color:#1F497D">It appears CoreAVC is not= updating the Haali Splitter.=C2=A0 The informed me that they are still usi= ng 1.11.288.0 in their latest release of their product.=C2=A0 We have reaso= n to believe there may be a memory leak in the codec or possibly the <a hre= f=3D"http://splitter.ax">splitter.ax</a>=C2=A0 This crash is intermittently= taking place.=C2=A0 Is there an updated version of the Splitter available?= =C2=A0 If so, is there a change log available as well.=C2=A0 How do we trou= bleshoot the splitter?=C2=A0 Is there a way to enable to logging for the sp= litter?=C2=A0 We have a possible 3000 node project on the table which would= require the codec and the splitter.=C2=A0 We would like to possible resolu= tion prior to the deployment.=C2=A0 Can the technical staff for the both Ma= troska and Core AVC link up and possible provide a resolution or possible r= oot cause for the issue at hand?=C2=A0 Attached is crash information for th= e issue at hand.=C2=A0 If you would please follow up with me at your earlie= st convenience, I would greatly appreciate it.=C2=A0 Have a great Thanksgiv= ing!</span></p> <p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca= libri","sans-serif";color:#1F497D">=C2=A0</span></p><p class= =3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Calibri&qu= ot;,"sans-serif";color:#1F497D">Thank you,</span></p> <p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca= libri","sans-serif";color:#1F497D">=C2=A0</span></p><p class= =3D"MsoNormal"><b><span style=3D"font-size:10.0pt;color:#17365D">Aaron Grif= fin</span></b><b><span style=3D"font-size:10.0pt;color:#1F497D"> </span></b= ><span style=3D"font-size:9.0pt;color:#A6A6A6">|</span><span style=3D"font-= size:9.0pt;color:gray"> <b>Support Engineer | Reflect Systems, Inc.</b></sp= an><span style=3D"color:#1F497D"></span></p> <p class=3D"MsoNormal"><b><span style=3D"font-size:9.0pt;color:gray">9400 N= . Central Expressway, Suite</span></b><b><span style=3D"font-size:9.0pt;col= or:#366388"> </span></b><b><span style=3D"font-size:9.0pt;color:gray">550 |= Dallas, TX 75231</span></b><span style=3D"color:gray"></span></p> <p class=3D"MsoNormal"><b><span style=3D"font-size:9.0pt;color:gray">Office= :=C2=A0 214-413-3219=C2=A0 =C7=80=C2=A0 Cell:=C2=A0 469-487-8550</span></b>= <span style=3D"color:gray"></span></p><p class=3D"MsoNormal"><b><span style= =3D"font-size:9.0pt;color:gray"><a href=3D"mailto:[email protected]= om">[email protected]</a> | <a href=3D"http://www.reflectsystems.= com/">www.reflectsystems.com</a></span></b><span style=3D"color:gray"></spa= n></p> <p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a= lt:auto"><span style=3D"font-size:11.0pt;font-family:"Calibri",&q= uot;sans-serif";color:#1F497D"><image001.png></span><span style= =3D"font-size:9.0pt;font-family:"Calibri","sans-serif";= color:black"></span></p> <p class=3D"MsoNormal"><span style=3D"font-size:11.0pt;font-family:"Ca= libri","sans-serif";color:#1F497D">=C2=A0</span></p><p class= =3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:"Tahoma&= quot;,"sans-serif"">From:</span></b><span style=3D"font-size:10.0= pt;font-family:"Tahoma","sans-serif""> Steve Lhomme [ma= ilto:<a href=3D"mailto:[email protected]">[email protected]</a>] <br> <b>Sent:</b> Saturday, November 19, 2011 7:27 AM<br><b>To:</b> Aaron Griffi= n<br><b>Cc:</b> <a href=3D"mailto:[email protected]">matros= [email protected]</a>; <a href=3D"mailto:[email protected]= atroska.org">[email protected]</a>; <a href=3D"mailto:mat= [email protected]">[email protected]</a>; <a h= ref=3D"mailto:[email protected]">[email protected].= org</a>; <a href=3D"mailto:[email protected]">[email protected]</a><b= r> <b>Subject:</b> Re: Matroska Splitter</span></p><p class=3D"MsoNormal">=C2= =A0</p><p class=3D"MsoNormal" style=3D"margin-bottom:12.0pt">You may contac= t CoreCodec for that, as they keep developping CoreAVC I think they are als= o updating Haali's Splitter accordingly. </p> <div><p class=3D"MsoNormal">On Fri, Nov 18, 2011 at 9:31 PM, Aaron Griffin = <<a href=3D"mailto:[email protected]">agriffin@reflectsystems.= com</a>> wrote:</p><div><div><p class=3D"MsoNormal" style=3D"mso-margin-= top-alt:auto;mso-margin-bottom-alt:auto"> Hello,</p><p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margi= n-bottom-alt:auto">=C2=A0</p><p class=3D"MsoNormal" style=3D"mso-margin-top= -alt:auto;mso-margin-bottom-alt:auto">My name is Aaron Griffin.=C2=A0 We ar= e using your product along with the Core AVC Codec.=C2=A0 We are getting a = Splitter Crash that is taking place.=C2=A0 I wanted to speak with someone c= oncerning this.=C2=A0 In addition, I would like to verify the version of th= e Haali Splitter that I have.=C2=A0 How would I proceed with verifying that= information?=C2=A0 I have just received version 1.11.288.0.=C2=A0 I would = like to verify if this is different from the version I currently have insta= lled.=C2=A0 Below is some information associated with the crash.</p> <p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a= lt:auto">=C2=A0</p><p><span style=3D"color:red">Alert Description: A Critic= al Error has occurred.</span></p><p><span style=3D"color:red">Alert Conditi= on:=C2=A0 </span></p> <p><span style=3D"color:red">=C2=A0Alert subject: Advanced Event</span></p>= <p><span style=3D"color:red">Log: application</span></p><p><span style=3D"c= olor:red">Type: error</span></p><p><span style=3D"color:red">Event ID: 3297= 2</span></p> <p><span style=3D"color:red">Alert Group:=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0 RAC= Managed Svc</span></p><p><span style=3D"color:red">Generated:=C2=A0=C2=A0= =C2=A0=C2=A0=C2=A0=C2=A0=C2=A0 11/17/2011 10:21 PM</span></p><p><span style= =3D"color:red">------------------------------------------------------------= ----------</span></p> <p><span style=3D"color:red">Computer:=C2=A0 RAC-110907-8328</span></p><p><= span style=3D"color:red">Date/Time: 2011-11-17 22:20:48</span></p><p><span = style=3D"color:red">=C2=A0</span></p><p><span style=3D"color:red">Event Log= : application</span></p> <p><span style=3D"color:red">Type:=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0 Error</spa= n></p><p><span style=3D"color:red">Source:=C2=A0=C2=A0=C2=A0 RP_PlayerSvc2<= /span></p><p><span style=3D"color:red">Category:=C2=A0 </span></p><p><span = style=3D"color:red">Event:=C2=A0=C2=A0=C2=A0=C2=A0 32972</span></p><p> <span style=3D"color:red">=C2=A0</span></p><p><span style=3D"color:red">Mes= sage:</span></p><p><span style=3D"color:red">=C2=A0</span></p><p><span styl= e=3D"color:red">Critical Error Information:</span></p><p><span style=3D"col= or:red">Application:=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0 c:\Program F= iles\Reflect Systems\ReflectPlayer\RP_PlayerSvc2.exe</span></p> <p><span style=3D"color:red">=C2=A0 File Size:=C2=A0=C2=A0=C2=A0=C2=A0=C2= =A0=C2=A0=C2=A0 1777152</span></p><p><span style=3D"color:red">=C2=A0 File = Version:=C2=A0=C2=A0=C2=A0=C2=A0 5.6.50.0</span></p><p><span style=3D"color= :red">=C2=A0 Product Version:=C2=A0 5.6.50.0</span></p><p><span style=3D"co= lor:red">Exception code:=C2=A0=C2=A0=C2=A0=C2=A0 0xC0000005</span></p> <p><span style=3D"color:red">Exception desc:=C2=A0=C2=A0=C2=A0=C2=A0 Attemp= t to read from an invalid address (0x00000111).</span></p><p><span style=3D= "color:red">Address:=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0= =C2=A0=C2=A0 0x08047F3B</span></p><p><span style=3D"color:red">Last Win32 E= rr:=C2=A0=C2=A0=C2=A0=C2=A0 0x00000006</span></p> <p><span style=3D"color:red">Description:=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2= =A0=C2=A0 The handle is invalid.</span></p><p><span style=3D"color:red">=C2= =A0</span></p><p><span style=3D"color:red">Time:=C2=A0=C2=A0=C2=A0=C2=A0=C2= =A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0 11/17/2011 22:20:= 48.529 </span></p><p><span style=3D"color:red">GMTime:=C2=A0=C2=A0=C2=A0=C2= =A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0 11/18/2011 03:20:48.529= </span></p> <p><span style=3D"color:red">Run time:=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0=C2=A0= =C2=A0=C2=A0=C2=A0=C2=A0 3 days 8 hours 57 minutes 40 seconds.</span></p><p= ><span style=3D"color:red">Process Handles:=C2=A0=C2=A0=C2=A0 15882</span><= /p><p><span style=3D"color:red">System Handles:=C2=A0=C2=A0=C2=A0=C2=A0 261= 07</span></p> <p><span style=3D"color:red">System Threads:=C2=A0=C2=A0=C2=A0=C2=A0 581</s= pan></p><p><span style=3D"color:red">System Processes:=C2=A0=C2=A0 49</span= ></p><p><span style=3D"color:red">Physical Memory:=C2=A0=C2=A0=C2=A0 521518= </span></p><p><span style=3D"color:red">Memory Available:=C2=A0=C2=A0 37710= 3</span></p> <p><span style=3D"color:red">Display Devices:</span></p><p><span style=3D"c= olor:red">=C2=A0 NVIDIA GeForce 210 (<a href=3D"file:///\\.\DISPLAY1">\\.\D= ISPLAY1</a>)</span></p><p><span style=3D"color:red">=C2=A0 NVIDIA GeForce 2= 10 (<a href=3D"file:///\\.\DISPLAY2">\\.\DISPLAY2</a>)</span></p> <p><span style=3D"color:red">=C2=A0</span></p><p><span style=3D"color:red">= =C2=A0</span></p><p><span style=3D"color:red">Stack Trace:</span></p><p><sp= an style=3D"color:red">(0x08047F3B) [0001:00016F3B] c:\Program Files\Haali\= MatroskaSplitter\<a href=3D"http://splitter.ax" target=3D"_blank">splitter.= ax</a></span></p> <p><span style=3D"color:red">(0x08081F27) [0001:00050F27] c:\Program Files\= Haali\MatroskaSplitter\<a href=3D"http://splitter.ax" target=3D"_blank">spl= itter.ax</a></span></p><p><span style=3D"color:red">(0x08083141) [0001:0005= 2141] c:\Program Files\Haali\MatroskaSplitter\<a href=3D"http://splitter.ax= " target=3D"_blank">splitter.ax</a></span></p> <p><span style=3D"color:red">(0x08083BBB) [0001:00052BBB] c:\Program Files\= Haali\MatroskaSplitter\<a href=3D"http://splitter.ax" target=3D"_blank">spl= itter.ax</a></span></p><p><span style=3D"color:red">(0x0806D997) [0001:0003= C997] c:\Program Files\Haali\MatroskaSplitter\<a href=3D"http://splitter.ax= " target=3D"_blank">splitter.ax</a></span></p> <p><span style=3D"color:red">(0x77C237F5) [0001:000627F5] C:\Windows\SYSTEM= 32\ntdll.dll</span></p><p><span style=3D"color:red">(0x77C237C8) [0001:0006= 27C8] C:\Windows\SYSTEM32\ntdll.dll</span></p><p>=C2=A0</p><p>If you would = please follow up with me at your convenience, I would greatly appreciate it= .=C2=A0 I look forward to hearing from you.=C2=A0 Have a great day!</p> <p>=C2=A0</p><p>Thank you,</p><p class=3D"MsoNormal" style=3D"mso-margin-to= p-alt:auto;mso-margin-bottom-alt:auto">=C2=A0</p><p class=3D"MsoNormal" sty= le=3D"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">=C2=A0</p><p clas= s=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto= "> <b><span style=3D"font-size:10.0pt;color:#17365D">Aaron Griffin</span></b><= b><span style=3D"font-size:10.0pt"> </span></b><span style=3D"font-size:9.0= pt;color:#A6A6A6">|</span><span style=3D"font-size:9.0pt;color:gray"> <b>Su= pport Engineer | Reflect Systems, Inc.</b></span></p> <p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a= lt:auto"><b><span style=3D"font-size:9.0pt;color:gray">9400 N. Central Expr= essway, Suite</span></b><b><span style=3D"font-size:9.0pt;color:#366388"> <= /span></b><b><span style=3D"font-size:9.0pt;color:gray">550 | Dallas, TX 75= 231</span></b></p> <p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a= lt:auto"><b><span style=3D"font-size:9.0pt;color:gray">Office:=C2=A0 <a hre= f=3D"tel:214-413-3219" target=3D"_blank">214-413-3219</a>=C2=A0 =C7=80=C2= =A0 Cell:=C2=A0 <a href=3D"tel:469-487-8550" target=3D"_blank">469-487-8550= </a></span></b></p> <p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a= lt:auto"><b><span style=3D"font-size:9.0pt;color:gray"><a href=3D"mailto:ag= [email protected]" target=3D"_blank">[email protected]</a= > | <a href=3D"http://www.reflectsystems.com/" target=3D"_blank">www.reflec= tsystems.com</a></span></b></p> <p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-margin-bottom-a= lt:auto"></p><p class=3D"MsoNormal" style=3D"mso-margin-top-alt:auto;mso-ma= rgin-bottom-alt:auto">=C2=A0</p></div></div></div><p class=3D"MsoNormal"><b= r><br clear=3D"all"> <br>-- <br>Steve Lhomme<br>Matroska association Chairman</p></div></div></b= lockquote><blockquote type=3D"cite"><div><Crash.zip></div></blockquot= e></body></html> --14dae93b5c8c9d396304b26ee7ad-- --===============1883067933== Content-Type: text/plain; charset="us-ascii" MIME-Version: 1.0 Content-Transfer-Encoding: 7bit Content-Disposition: inline _______________________________________________ Matroska-devel mailing list [email protected] http://lists.matroska.org/cgi-bin/mailman/listinfo/matroska-devel Read Matroska-Devel on GMane: http://dir.gmane.org/gmane.comp.multimedia.matroska.devel --===============1883067933==--