Re: Matroska Splitter

Thank you Dan.  I will be on standby.

 

Aaron Griffin | Support Engineer | Reflect Systems, Inc.

9400 N. Central Expressway, Suite 550 | Dallas, TX 75231

Office:  214-413-3219  ǀ  Cell:  469-487-8550

[email protected] | www.reflectsystems.com <http://www.reflectsystems.com/> 

Description: Description: cid:_2_078AFCC4078AFA7000485DC986257781

 

From: Dan Marlin [mailto:[email protected]] 
Sent: Wednesday, November 23, 2011 4:55 PM
To: Aaron Griffin
Cc: Steve Lhomme; CC - Andrew Dunstan; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]
Subject: Re: Matroska Splitter

 


Aaron,

 

   Taking this out of the matroska ML. I have CC'd Haali to assist.

 

Dan Marlin

CEO/CoreCodec

 

 


On Nov 23, 2011, at 2:57 PM, Aaron Griffin <[email protected]> wrote:

Hello Steve,

 

It appears CoreAVC is not updating the Haali Splitter.  The informed me that they are still using 1.11.288.0 in their latest release of their product.  We have reason to believe there may be a memory leak in the codec or possibly the splitter.ax  This crash is intermittently taking place.  Is there an updated version of the Splitter available?  If so, is there a change log available as well.  How do we troubleshoot the splitter?  Is there a way to enable to logging for the splitter?  We have a possible 3000 node project on the table which would require the codec and the splitter.  We would like to possible resolution prior to the deployment.  Can the technical staff for the both Matroska and Core AVC link up and possible provide a resolution or possible root cause for the issue at hand?  Attached is crash information for the issue at hand.  If you would please follow up with me at your earliest convenience, I would greatly appreciate it.  Have a great Thanksgiving!

 

Thank you,

 

Aaron Griffin | Support Engineer | Reflect Systems, Inc.

9400 N. Central Expressway, Suite 550 | Dallas, TX 75231

Office:  214-413-3219  ǀ  Cell:  469-487-8550

[email protected] | www.reflectsystems.com <http://www.reflectsystems.com/> 

<image001.png>

 

From: Steve Lhomme [mailto:[email protected]] 
Sent: Saturday, November 19, 2011 7:27 AM
To: Aaron Griffin
Cc: [email protected]; [email protected]; [email protected]; [email protected]; [email protected]
Subject: Re: Matroska Splitter

 

You may contact CoreCodec for that, as they keep developping CoreAVC I think they are also updating Haali's Splitter accordingly. 

On Fri, Nov 18, 2011 at 9:31 PM, Aaron Griffin <[email protected]> wrote:

Hello,

 

My name is Aaron Griffin.  We are using your product along with the Core AVC Codec.  We are getting a Splitter Crash that is taking place.  I wanted to speak with someone concerning this.  In addition, I would like to verify the version of the Haali Splitter that I have.  How would I proceed with verifying that information?  I have just received version 1.11.288.0.  I would like to verify if this is different from the version I currently have installed.  Below is some information associated with the crash.

 

Alert Description: A Critical Error has occurred.

Alert Condition:  

 Alert subject: Advanced Event

Log: application

Type: error

Event ID: 32972

Alert Group:      RAC Managed Svc

Generated:        11/17/2011 10:21 PM

----------------------------------------------------------------------

Computer:  RAC-110907-8328

Date/Time: 2011-11-17 22:20:48

 

Event Log: application

Type:      Error

Source:    RP_PlayerSvc2

Category:  

Event:     32972

 

Message:

 

Critical Error Information:

Application:        c:\Program Files\Reflect Systems\ReflectPlayer\RP_PlayerSvc2.exe

  File Size:        1777152

  File Version:     5.6.50.0

  Product Version:  5.6.50.0

Exception code:     0xC0000005

Exception desc:     Attempt to read from an invalid address (0x00000111).

Address:            0x08047F3B

Last Win32 Err:     0x00000006

Description:        The handle is invalid.

 

Time:               11/17/2011 22:20:48.529 

GMTime:             11/18/2011 03:20:48.529 

Run time:           3 days 8 hours 57 minutes 40 seconds.

Process Handles:    15882

System Handles:     26107

System Threads:     581

System Processes:   49

Physical Memory:    521518

Memory Available:   377103

Display Devices:

  NVIDIA GeForce 210 (\\.\DISPLAY1 <file:///\\.\DISPLAY1> )

  NVIDIA GeForce 210 (\\.\DISPLAY2 <file:///\\.\DISPLAY2> )

 

 

Stack Trace:

(0x08047F3B) [0001:00016F3B] c:\Program Files\Haali\MatroskaSplitter\splitter.ax

(0x08081F27) [0001:00050F27] c:\Program Files\Haali\MatroskaSplitter\splitter.ax

(0x08083141) [0001:00052141] c:\Program Files\Haali\MatroskaSplitter\splitter.ax

(0x08083BBB) [0001:00052BBB] c:\Program Files\Haali\MatroskaSplitter\splitter.ax

(0x0806D997) [0001:0003C997] c:\Program Files\Haali\MatroskaSplitter\splitter.ax

(0x77C237F5) [0001:000627F5] C:\Windows\SYSTEM32\ntdll.dll

(0x77C237C8) [0001:000627C8] C:\Windows\SYSTEM32\ntdll.dll

 

If you would please follow up with me at your convenience, I would greatly appreciate it.  I look forward to hearing from you.  Have a great day!

 

Thank you,

 

 

Aaron Griffin | Support Engineer | Reflect Systems, Inc.

9400 N. Central Expressway, Suite 550 | Dallas, TX 75231

Office:  214-413-3219  ǀ  Cell:  469-487-8550

[email protected] | www.reflectsystems.com <http://www.reflectsystems.com/> 

 




-- 
Steve Lhomme
Matroska association Chairman

<Crash.zip>

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