Re: [website-dev] suggestion for support page

Hi, Kay,
Very nice, a major improvement. Other comments interpolated.

On 5/13/2010 18:45, Kay Schenk wrote:
> OK...I spent quite a bit of time on this today, and yeah, it needed a
> LOT of cleaning up and ????? We had an extra section that didn't even
> conform to the other styles on this page that I incorporated into other
> areas as I saw fit, for example.
>
> the revised version is at--
>
> http://support.openoffice.org/tryout/
>
> Please let me know if you have any immediate concerns...if not, I'll put
> this out for "real" early next week.
>
Only one possible concern: do we need some Oracle logos on the 
Oracle-referencing entries?
A couple of small suggestions:
* That first sentence, with all those links, might look better and read 
easier as a bulleted list.
* The publication-year at the upper right of the book entries might be 
more useful on the left, under the version designator.

> You'll note that I did a "Return on Investment" section (yes, this isn't
> really support but most of this was *buried* on the other page), before
> additional free and commercial support. My feeling on this is that we
> ought to highlight the work of our new parent Oracle, and it seems they
> just did a revision of these items.
>
+1

> And, one of my other rather "major" concerns is the lack of a setup
> guide for the 3.x product line...anybody know anything about this?
>
AFAIK, this is in the "Getting Started with" Guide (Chapter 2). -- /tj/

> And, I went to the Oracle site and can't find anything specific on
> *their* paid for support, so I just linked to their FAQ page on Oracle
> Open Office. I'm not sure about the validity of mentioning "commercial"
> support when this support is really for the commercial version of the
> product, which is Oracle Open Office. and not OpenOffice.org. But since
> searchers may well end up on the OO.o site, it may be worth keeping by
> titling a different way -- maybe "Commercial Support for Oracle Open
> Office". and ps. it might be nice to know if the consultants page is
> still valid.
>
> Finally, I don't really like the LONG list for Books, esp mentioning
> ones for 1.x. Can we eliminate them?
>
> On 05/10/2010 03:24 PM, Cor Nouws wrote:
>> Hi *,
>>
>> Some time ago a student of me made an _IMHO - useful suggestion for the
>> support page:
>> http://support.openoffice.org/index.html
>>
>> In short: put most important links on the screen directly visible. Say
>> forum and users@
>> Maybe something in the direction of
>> http://download.openoffice.org/index.html, where few big banners are shown.
>> Could something like that be useful for support as well? Of course
>> together with a link to all more detailed support info.
>>
>> Thanks for your attention,
>>
>> Cor
>>
>


-- 
/tj/