Re: Can't get an update

Thank you, Mike.  I tried your suggestion.  Here's the weird part:  I 
got what looked like positive feedback from the "ping" command, and yet 
when I next went to the Open Office program, I got that same "can't 
establish connection" thing.  I "know" there's an update because in the 
top right of my screen when I get into the program, is a green arrow 
pointing downward.

What it says on my screen when I ping'ed the 
update36.services.openoffice.org server:

Pinging SD-web2.StarOffice.DE [192.18.197.109] with 32 bytes of data:

Reply from 192.18.197.109:  bytes=32  time=122 ms  TTL=240
Reply from 192.18.197.109:  bytes=32  time=123 ms  TTL=240
Reply from 192.18.197.109:  bytes=32  time=126 ms  TTL=240
Reply from 192.18.197.109:  bytes=32  time=121 ms  TTL=240

Ping statistics for 192.18.197.109:
     Packets:  Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 121 ms, Maximum = 126 ms, Average = 123 ms

That's all it says, and I don't know very much, but it looks to me as if 
my pinging worked fine, and yet I still get that "can't connect" message 
after I do the ping and try to connect using the program.

Any other advice?  TIA -- Amy

On 09/27/11 10:30 AM, Mike Scott wrote:
> On 27/09/11 15:01, Amy Lowenstein wrote:
>> I know there's an update to my Open Office 3.3 program which I'm using
>> on a Windows XP computer, but I can't get it for love or money. Every
>> time I try, I get the message "Checking for an update failed" followed
>> by another message lower on the same screen, "Could not establish
>> network connection to update36.services.openoffice.org."
>>
>> What is the difference between Open Office 3.6 and Open Office 3.3? I
>> don't use Open Office very much anyway, mainly for 2 purposes:
>
> 'update36' isn't to do with the OOo version - it's the server that 
> holds the software. The message is simply saying your machine can't 
> contact the server. Try pinging it (in a cmd.exe window, 'ping 
> update36.services.openoffice.org').
>
> The latest version, btw, is 3.3.0, or so the web site says, so why you 
> 'know there's an update' to your existing 3.3, I'm not sure.
>
>
> You can always download the latest and greatest from the 
> openoffice.org website; there's no smaller 'update kit' anyway afaik.
>
>
>
>
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