Release Note OTRS Help Desk 3.0.0 beta7
Sven Dey <[email protected]>
| Newsgroups | gmane.comp.otrs.announce |
|---|---|
| Message-ID | <[email protected]> |
+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++
Release: OTRS Help Desk 3.0.0 beta7
Status: Beta
Feature List:
http://lists.otrs.org/pipermail/announce/2010/000133.html
SUPPORTED ENCODING:
===================
* The default internal character set of OTRS was changed to UTF-8.
Please see the UPGRADING file if you upgrade from an older version
of OTRS for any implications this may have for you.
* We recommend to change existing non-UTF-8 installations of OTRS
to UTF-8 with the upgrade to 3.0.
* All other encodings are now deprecated.
* OTRS 3.1 will only allow UTF-8 as internal charset.
Improvements
• Added Serbian translation, thanks to Milorad Jovanović!
• Updated Russian translation, thanks to Eugene Kungurov!
• Updated Dutch translation, thanks to Ton van Boven!
• Skins can now be selected based on hostname with the
configuration settings "Loader::Agent::!DefaultSelectedSkin::!
HostBased" and "Loader::Customer::!SelectedSkin::!HostBased".
• Upgraded CKEditor to 3.4.2.
Bugfixes
• Bug#6237 - Datepicker starts weeks always on Sunday.
• Bug#6216 - Queue names with spaces not displayed correctly in
ticket view.
• Bug#6186 - IE9: Dashboard widget functions broken.
• Bug#6185 - IE9: JS error in the Dashboard.
• Bug#6231 - Link delete screen redirects to itself if the
bulk checkbox is used.
• Bug#6215 - Agents can't have two popups open at the same time.
• Bug#6228 - No difference between prio 1, 2 and 3 in overviews.
• Bug#5757 - Article table resizing does not work correctly in IE7.
• Bug#6229 - Submit button for Change Customer is below the fold
with large amount of history.
• Bug#6191 - Dashboard filter loses context after moving to next
"bundle".
• Bug#6207 - Pagination does not work in dashboard.
• Bug#5937 - Large overview data presentation issues.
• Bug#6203 - Rich Text Editor - right click on misspelled words in
Firefox does not work as expected.
• Bug#4273 - No required fields indication in AdminUser screen.
• Bug#6073 - Search window does not resize to selected content.
• Bug#6122 - TicketZoom Scroller Height is calculation is broken.
• Bug#5649 - Changing owner in M and S views opens in same tab
instead of popup.
• Bug#6181 - Customer Login box does not work if password is in
browser cache.
• Bug#6206 - DefineEmailFrom is not used when creating an
email-ticket.
• Bug#6156 - No FreeText Fields in Search.
• Bug#6092 - Skins cannot be selected based on hostname.
• Bug#5054 - Page titles could be more compact and informative.
• Bug#6213 - If you use AgentTicketMove in a separate screen,
it does not open in a popup.
• Bug#6208 - If ticket zoom is not fully loaded actions will open in
same window instead of popup.
• Bug#6210 - GetUserData() function caching does not work correctly
in all scenarios.
• Bug#4565 - OutOfOffice information is displayed in responses and
signatures.
• Bug#6055 - 500 Error when closing ticket with non-original/changed
customer.
• Bug#5830 - Sometimes when replying on ticket getting error "Can't
use an undefined value as a SCALAR reference".
• Bug#5296 - Event based notifications do not check for local mail
address.
• Bug#1639 - Limit search time to certain amount by default.
• Bug#6205 - DefineEmailFrom does not use SystemAddress when set to
Agent Name + FromSeparator + System Address Display Name.
• Bug#6162 - When you close a search before complete load, it will
be reopened automatically.
• Bug#6060 - IE7 customer management in a popup breaks ticket creation
page.
• Bug#6204 - Autocomplete of customer users shows encoding characters.
• Bug#6201 - Not able to save FreeText fields if TimeInput it set to
required.
• Bug#6137 - Split action does not create a link to the original ticket.
• Bug#6163 - In Phone Ticket you can't attach files automatically
after choosing a customer.
• Bug#5917 - Thirdparty [Firefox]: Search freezes after deleting one
field from profile.
• Bug#5989 - Thirdparty [ckeditor?]: Using address book in reply window
breaks the message body text box.
• Bug#6184 - Streamline required field error messages.
• Bug#5657 - In Global Ticket Overview, sorting for Prio is missing.
• Bug#6141 - Sysconfig Address Book disable.
• Bug#6082 - Graph selections appear even if GD is not installed.
• Bug#6059 - Customer name with quotes is truncated.
• Bug#6094 - Responses in ticket view don't match.
• Bug#6116 - ZoomExpand preference works inverted for articles.
• Bug#6125 - Customer IDs with underscores do not work properly.
• Bug#5637 - In Phone Ticket -> Create a new customer via Popup,
it's not possible to take over the recent created customer. Only
a link to create a new ticket appears.
• Bug#6076 - Bulk unlock does not work correctly.
• Bug#6163 - In Phone Ticket you can't attach files automatically
after choosing a customer.
• Bug#6114 - Percentage sign in Customers <-> Services interface
when using Dutch translation.
• Bug#6160 - ServiceList function breaks if you have service
names with special characters like ? ? ? or + + +.
• Bug#6118 - The "Small", "Medium" and "Large" Queue views
are broken if no data is found.
YOUR CONTRIBUTION:
===================
* We kindly ask for your assistance to update the translation
files! The current status can be found here:
http://users.otrs.com/~me/i18n/
BROWSER SUPPORT Agent Interface:
===============================
* JavaScript is required to use the agent interface
These browsers are not supported:
* Versions older than Microsoft Internet Explorer 7
* Versions older than Firefox 3
* All versions of Netscape
SOFTWARE DOWNLOAD:
===================
Please note that we have relaunched our website www.otrs.com.
The software can now be downloaded exclusively
* http://otrs.org/download/
* http://otrs.org/download/#otrs3
* ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg)
A complete list of all download mirrors (ftp/http/rsync) is
available at http://otrs.org/download/
MD5 MESSAGE DIGEST (128-bit) CHECKSUMS:
=======================================
fbcc4cb64adf38c1281850a8142bb802
http://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-3.0.0-beta7.noarch.rpm
c5e955a88c3c968fd0e42b0a64ca85b4
http://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-3.0.0-beta7.noarch.rpm
687617568e0e59330b6e26f95c947af0
http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-3.0.0-beta7.noarch.rpm
c92dcf18a6588feb5e8c57ad1c9e66e8
http://ftp.otrs.org/pub/otrs/RPMS/suse/11.0/otrs-3.0.0-beta7.noarch.rpm
fc73a427a01736b06bceb8063faa8c3e
http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-3.0.0-beta7.noarch.rpm
e152fd2b210805a725453dc69dc44ed7
http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta7.tar.gz
2b55bb8877e91ebb5fb2fec7da3593da
http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta7.tar.bz2
a4d4e0b7346f1e1b8ef4d58ffa1fd064
http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta7.zip
499bf50749c8d69671e0a3b8322d176e
http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta7-win-installer-2.4.0-beta2.exe
UPGRADING:
==========
For those folks who are using OTRS 2.4 and want to upgrade to 3.0 please read the UPGRADING and INSTALL files.
FEEDBACK & BUG REPORTING:
=========================
Although OTRS 3.0.0 beta7 has been tested before, we appreciate
your contributions. As always, you’re encouraged to tell
us what you think, using this feedback e-Mail: [enjoy at otrs.com]
or by filing a bug in Bugzilla [http://bugs.otrs.org].
-------------
Sven Dey
Marketing Manager
OTRS AG
Norsk-Data-Straße 1
61352 Bad Homburg
Deutschland
T: +49 6172 681988 15
F: +49 9421 56818 18
I: http://www.otrs.com/
Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt.ID: DE256610065
Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender)
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