Release Note: OTRS FAQ Module 2.0 beta3

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++

Release:                  FAQ 2.0.0 beta3
Packaging Version Number: 1.6.93
Required OTRS release:    OTRS Help Desk 3.0.4
Status:                   beta

MINIMUM REQUIREMENTS
====================

OTRS 3.0.4 or higher.

Get OTRS 3.0.4 here!

[ http://otrs.org/downloads/ ]

ENHANCEMENTS
============

* New configuration setting to select Multiple or Single Language.

* New configuration setting to enable or disable voting mechanism.

* Bug# 6586 - Ability to not use Language in FAQ.

[ http://bugs.otrs.org/show_bug.cgi?id=6586 ]

* Bug# 5091 - Ability to disable voting from SysConfig.

[ http://bugs.otrs.org/show_bug.cgi?id=5091 ]

BUG FIXES
=========

* Bug# 6592 - Wrong object information (Title) in FAQ Link screen.

[ http://bugs.otrs.org/show_bug.cgi?id=6592 ]

* Bug# 6589 - Approval state for FAQ not translated in PDF Print

[ http://bugs.otrs.org/show_bug.cgi?id=6589 ]

* Bug# 6602 - Public Search printed results use the customer template
and not the public one.

[ http://bugs.otrs.org/show_bug.cgi?id=6602 ]

* Bug# 6587 - "Status" in public interface is superfluous.

[ http://bugs.otrs.org/show_bug.cgi?id=6587 ]

* Bug# 6584 - Rate Labels in FAQ Voting box in Customer frontend wraps
down if the voting question is too short.

[ http://bugs.otrs.org/show_bug.cgi?id=6584 ]

* Bug# 6593 - Customer interface text search not possible.

[ http://bugs.otrs.org/show_bug.cgi?id=6593 ]

* Bug# 6622 - FAQ diagram (.dia) and (.png) are wrong.

[ http://bugs.otrs.org/show_bug.cgi?id=6622 ]

* Bug# 6581 - Using an FAQ entry to answer a ticket places the text on
the bottom of the reply.

[ http://bugs.otrs.org/show_bug.cgi?id=6581 ]

* Bug# 6626 - Small layout problem for keywords in customer and public
FAQ zoom.

[ http://bugs.otrs.org/show_bug.cgi?id=6626 ]

* Bug# 6644 - SmallDarkGradient.png File not found message on FAQ
Public interface.

[ http://bugs.otrs.org/show_bug.cgi?id=6644 ]

* Bug# 6647 - Approval information display wrong switched on FAQ PDF
printing.

[ http://bugs.otrs.org/show_bug.cgi?id=6647 ]

KNOWN ISSUES
============

* FAQ link feature in ticket composing screens require OTRS 3.0.4

LIST OF FILES AND MD5 MESSAGE DIGEST (128-bit) CHECKSUMS
========================================================

f8318ce467564632d365ecfe166f843a

[ http://ftp.otrs.org/pub/otrs/packages/FAQ-1.6.93.opm ]

FEEDBACK & BUG REPORTING:
=========================
Although FAQ 2.0.0 beta3 (package version number 1.6.93) has been
tested before, we appreciate your contributions. As always, youre
encouraged to tell us what you think, using this feedback e-Mail:
[enjoy at otrs.com] or by filing a bug in Bugzilla
[http://bugs.otrs.org].

COMMUNITY SUPPORT
=================

* User Forums

[ http://forums.otrs.org/ ]

* Mailing Lists

[ http://lists.otrs.org/ ]

* Knowledge Database (FAQ)

[ http://faq.otrs.org/ ]

* Bug Tracking

[ http://bugs.otrs.org/ ]

* Brainstorm / Ideas

[ http://otrsteam.ideascale.com/ ]


--

Shawn Beasley

Manager Community Marketing

OTRS AG
Norsk-Data-Str 1
61352 Bad Homburg
Germany

T: +49 (0) 9421 56818 330
F: +49 (0) 9421 56818 18
I:  http://www.otrs.com/

Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann

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