Release Note: OTRS 2.4.10

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++

Release:            OTRS Help Desk 2.4.10

Status:             stable

IMPORTANT FOR UPGRADING
=======================

* From OTRS 2.4.x: Please read the UPGRADING and INSTALL files for
detailed instructions.

SECURITY ISSUES
===============

* http://otrs.org/advisory/OSA-2011-01-en/

SUPPORTED ENCODINGS
===================

* OTRS 3.1 will only allow UTF-8 as internal character set.

IMPROVEMENTS
============

* Updated Brazilian Portugese translation, thanks to Murilo Moreira de
Oliveira!
* Updated German translation, thanks to Stelios Gikas!

SELECTED BUG FIXES
==================

* Bug# 6087 - Search template name is broken if & or ; is used.

[ http://bugs.otrs.org/show_bug.cgi?id=6087 ]

* Bug# 6211 - Wrong TicketFreeText-value in ticket creation by using
event notifications.

[ http://bugs.otrs.org/show_bug.cgi?id=6211 ]

* Bug# 6131 - Lack of warning for revoked and expired PGP keys in
email compose screens.

[ http://bugs.otrs.org/show_bug.cgi?id=6131 ]

* Bug# 3984 - HTML Notifications - Links to ticketsystem are not
clickable.

[ http://bugs.otrs.org/show_bug.cgi?id=3984 ]

* Bug# 6532 - With multiple inline images, only first one is preserved
when replying.

[ http://bugs.otrs.org/show_bug.cgi?id=6532 ]

* Bug# 6014 - Printed pdf tickets are not searchable in PDF reader.  

[ http://bugs.otrs.org/show_bug.cgi?id=6014 ]

All details can be found in the ChangeLog:
http://cvs.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.993.2.191&view=markup

SOFTWARE DOWNLOAD:
===================

Please note that we have relaunched our website www.otrs.com.

* http://otrs.org/download/

* ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg)

A complete list of all download mirrors (ftp/http/rsync) is

available at http://otrs.org/download/

MD5 MESSAGE DIGEST (128-bit) CHECKSUMS:
=======================================

2448a65a0f94eed48e78fb9edf4bb5c3

http://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-2.4.10-01.noarch.rpm

f33ca73d052fc458af4c4686078d166e

http://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-2.4.10-01.noarch.rpm

fab9bd11020f7ffe975e4710bd4831cf

http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-2.4.10-01.noarch.rpm

28a4b8c34e0714b47808647db33d8e10

http://ftp.otrs.org/pub/otrs/RPMS/suse/11.0/otrs-2.4.10-01.noarch.rpm

a733b07c5a67c3d53a578067d952ff16

http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-2.4.10-01.noarch.rpm

00116c82dcc81f525630e8e62922be9e

http://ftp.otrs.org/pub/otrs/otrs-2.4.10.tar.gz

072c701ba115d416fa18e9fedfcb3c3f

http://ftp.otrs.org/pub/otrs/otrs-2.4.10.tar.bz2

6e248fd704897f33767814d602694251

http://ftp.otrs.org/pub/otrs/otrs-2.4.10.zip

1f124b54011ce9f61e3d216ea86504c4

http://ftp.otrs.org/pub/otrs/otrs-2.4.10-win-installer-2.4.3.exe

FEEDBACK & BUG REPORTING:
=========================

We appreciate your contributions! As always, you are re encouraged to
tell us what you think, using this feedback e-Mail: [feedback at
otrs.org] or by filing a bug in Bugzilla [http://bugs.otrs.org].

PROFESSIONAL SERVICES:
======================

OTRS Group provides a full set of services for each phase of
deployment. Plan, custom engineer, deploy and scale with confidence by
relying on our unparalleled expertise.

[ http://www.otrs.com/en/services/ ]

OTHER COMMUNITY SERVICES:
=========================

User Forums

[ http://forums.otrs.org/ ]

Mailing Lists

[ http://lists.otrs.org/ ]

Knowledge Database (FAQ)

[ http://faq.otrs.org/ ]

Brainstorm / Ideas

[ http://otrsteam.ideascale.com/ ]


--

Shawn Beasley

Community Manager

OTRS AG
Norsk-Data-Str 1
61352 Bad Homburg
Germany

T: +49 (0) 9421 56818 33
M:+49 (0) 176 16877 037
F: +49 (0) 9421 56818 18
I:  http://www.otrs.com/

Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann

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