Release Note OTRS ITSM 2.1.4

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++

Release:                  ITSM 2.1.4
Packaging Version Number: 2.1.4
Required OTRS release:    OTRS Help Desk 2.4.7
Recommended OTRS release: OTRS Help Desk 2.4.10
Status:                   stable

Get OTRS 2.4.10 here!
[ http://otrs.org/downloads/ ]

BUG FIXES
=========

* Bug# 5486 - Change history shows wrong entries for
Condition/Expression/Action-Update.
[ http://bugs.otrs.org/show_bug.cgi?id=5486 ]

* Bug# 7045 - Change history shows change in wrong order.
[ http://bugs.otrs.org/show_bug.cgi?id=7045 ]

* Bug# 7231 - Change history is slow if many entries exist for
conditions, expressions, and actions.
[ http://bugs.otrs.org/show_bug.cgi?id=7231 ]

* Bug# 7251 - Change history shows wrong action execution result if
selector 'all' is used.
[ http://bugs.otrs.org/show_bug.cgi?id=7251 ]

* Bug# 7253 - Change history shows entries about sent notifications
before the change update entries.
[ http://bugs.otrs.org/show_bug.cgi?id=7253 ]

* Bug# 7246 - Notifications are sent to invalid agents and customers.
[ http://bugs.otrs.org/show_bug.cgi?id=7246 ]

* Bug# 7026 - No Impact field in AgentTicketEmail.
[ http://bugs.otrs.org/show_bug.cgi?id=7026 ]

* Bug# 5825 - AgentITSMChangeMyCAB isn't available due to error in
ITSMChange::ChangeSearch.
[ http://bugs.otrs.org/show_bug.cgi?id=5825 ]

* Bug# 7275 - The exported csv file should show the column headers.
[ http://bugs.otrs.org/show_bug.cgi?id=7275 ]

* Bug# 7291 - Problem with linking configitems if user has only ro
access rights.
[ http://bugs.otrs.org/show_bug.cgi?id=7291 ]

* Bug# 1972 - ConfigItems with deployment state "Retired" do not hide in
overview lists.
[ http://bugs.otrs.org/show_bug.cgi?id=1972 ]

LIST OF FILES AND MD5 MESSAGE DIGEST (128-bit) CHECKSUMS
========================================================

24144feee1fc9961f25145a661d44e80	
[ http://ftp.otrs.org/pub/otrs/itsm/packages21/GeneralCatalog-2.1.4.opm ]

eb86759acdfc216790c18c5a44328d7d	
[
http://ftp.otrs.org/pub/otrs/itsm/packages21/ITSMChangeManagement-2.1.4.opm
]

03d344ca073f750b89867b9ec76b2cb1	
[
http://ftp.otrs.org/pub/otrs/itsm/packages21/ITSMConfigurationManagement-2.1.4.opm
]

f5d76eab8915ecf9c6b89297bee84edc	
[ http://ftp.otrs.org/pub/otrs/itsm/packages21/ITSMCore-2.1.4.opm ]

72a29159ecea793415a42f44ce6c4f8b	
[
http://ftp.otrs.org/pub/otrs/itsm/packages21/ITSMIncidentProblemManagement-2.1.4.opm
]

4cd6598fa2fa281ccac7e53335606e37	
[
http://ftp.otrs.org/pub/otrs/itsm/packages21/ITSMServiceLevelManagement-2.1.4.opm
]

fa37e3813030eaf907b16a2863c2edb3	
[ http://ftp.otrs.org/pub/otrs/itsm/packages21/ImportExport-2.1.4.opm ]

641d0983beb56c28d1b9fb2e5c53a3d6	
[ http://ftp.otrs.org/pub/otrs/itsm/bundle21/ITSM-2.1.4.opm ]

FEEDBACK & BUG REPORTING:
=========================

Although our releases are always rigorously tested, your feedback is
our most valuable asset. As always, you' re encouraged to tell us what
you think, using this feedback e-Mail: [ enjoy at otrs.com ] or by
filing a bug in Bugzilla [ http://bugs.otrs.org ].

PROFESSIONAL SERVICES:
======================

OTRS Group provides a full set of services for each phase of
deployment. Plan, custom engineer, deploy and scale with confidence by
relying on our unparalleled expertise.
[ http://www.otrs.com/en/services/ ]

COMMUNITY SUPPORT
=================

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[ http://faq.otrs.org/ ]

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[ http://bugs.otrs.org/ ]

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[ http://otrsteam.ideascale.com/ ]

-- 
Martin Gruner
Senior Developer R&D

OTRS AG
Europaring 4
94315 Straubing

T: +49 (0)6172 681988 0
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