OTRS 2.0 beta1 (Klong Jark Beach) Released

The OTRS Team is pleased to announce the first beta release of the
Trouble-Ticket-System OTRS 2.0.0 beta1.

The Codename of the new OTRS 2.0 release is "Klong Jark Beach".
Klong Jark Beach is a heavenly beach in the north of the small island 
Koh Lanta (Thailand).

OTRS 2.0 is a trouble ticket system with many new features to manage 
both customer and employee enquiries. OTRS 2.0 helps you to manage your 
support, sales, pre-sales, billing, internal IT, helpdesk, etc. 
departments to react quickly to inbound inquiries via a userfriendly 
webinterface.


New OTRS 2.0 Key Features:
==========================

   Ticket:
   -------
   o WorkingTime feature for ticket time calculations support
   o PGP feature for email support
   o SMIME feature for email support
   o Role feature for large setups
   o Ticket ACL support
   o TicketHookDivider - the divider between TicketHook# and number
   o Ticket Merge support
   o No escalation group feature

   and many other new features

   General:
   --------
   o database xml interface (driver based to support different databases)
   o Link support for objects link tickets, FAQs, ...
   o OTRS web package manager (to install applications like calendar or
     filemanager)
   o improved stats framework to send stats and to write stats in the
     filesystem
   o fcgi support

   and many other new features

Major Changes:
==============

   o highly improved framework with module registration
   o navigation bar will be generated based on the module registration
   o consistent use of the dtl/html block feature
   o improved design of the webinterface
   o new implemented css support
   o split of the default Kernel/Config/Defaults.pm into
     Kernel/Config/Files/*.pm (Kernel/Config.pm is still the private
     config file)
   o foreign-keys for database schema

Detail Changes:
===============
Please have a look at the complete list of changes:

   http://cvs.otrs.org/viewcvs.cgi/otrs/CHANGES

Download:
=========

The OTRS 2.0 is available from the following locations:

   ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg)
   ftp://ftp.gwdg.de/pub/misc/otrs/ (Germany/Göttingen)
   ftp://ftp.samurai.com/pub/otrs/ (Canada/Toronto)

   (a full list of all download mirrors (ftp/http/rsync) is available at

   http://otrs.org/download/)

Keep in mind that this OTRS release is a _beta_ version! You should 
_not_ use it on productive systems. Please report bugs or problems on 
our mailing list or via our bugzilla bug tracking system:

   o Subscribtion page for the otrs mailing list:

     http://lists.otrs.org

   o Bugzilla login page:

     http://bugs.otrs.org

MD5 sums for the packages are as follows:

o RPMS/suse/7.3/otrs-2.0.0-beta1.i386.rpm
   c13e5c9472dab2ea0bb0f4a03d8b844a
o RPMS/suse/8.x/otrs-2.0.0-beta1.i386.rpm
   78de77e960d6a49f2eefce401e1f5e28
o RPMS/suse/9.0/otrs-2.0.0-beta1.i386.rpm
   f0afcbe0ee004294435ae17c594294e0
o RPMS/suse/9.1/otrs-2.0.0-beta1.i386.rpm
   e87451a9599efd033c0bf0e6fa4c8b91
o RPMS/redhat/7.x/otrs-2.0.0-beta1.i386.rpm
   4d38952256c34d3038e38c1a2fcb3929
o RPMS/redhat/8.0/otrs-2.0.0-beta1.i386.rpm
   ce3fabc16e11ab18d2cd759a29aaa6ee
o SRPMS/suse/7.3/otrs-2.0.0-beta1.src.rpm
   c31c8fb7b7cd6107b66d3ef2f5048d66
o SRPMS/suse/8.x/otrs-2.0.0-beta1.src.rpm
   8c53728544a485182d9ccdf4f3df9826
o SRPMS/suse/9.0/otrs-2.0.0-beta1.src.rpm
   f0e7c959a6bd62023cf7aff19ff6505e
o SRPMS/suse/9.1/otrs-2.0.0-beta1.src.rpm
   1bae55c465c85b2664abac848aaa53b2
o SRPMS/redhat/7.x/otrs-2.0.0-beta1.src.rpm
   726df095e5eb54ad97e5f2b8959bf1e1
o SRPMS/redhat/8.0/otrs-2.0.0-beta1.src.rpm
   565a593d02f0496acee736d21757d04a
o otrs-2.0.0-beta1.tar.gz
   ca4a12b9581d8ce0f57890a1b0820c23
o otrs-2.0.0-beta1.tar.bz2
   55a66ff1924d645bf05794d3552bc37a


Thanks for testing and making OTRS the world leading open source trouble
ticket system!

Have a lot of Fun!

Stefan Rother

--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
         http://www.otrs.de/ :: Manage your communication!