New Security Updates for OTRS

Bernd Maus <[email protected]> Mon, 8 Feb 2021 10:02:02 +0100
Newsgroups gmane.comp.otrs.announce
Message-ID <[email protected]>
--===============9000282053482849901==
Content-Type: multipart/signed;
	boundary="Apple-Mail=_093BC32D-FBF7-479B-8D27-E860EB4B28FC";
	protocol="application/pkcs7-signature";
	micalg=sha-256


--Apple-Mail=_093BC32D-FBF7-479B-8D27-E860EB4B28FC
Content-Type: multipart/alternative;
	boundary="Apple-Mail=_03AD157A-E960-4F55-8583-14B5148FC88B"


--Apple-Mail=_03AD157A-E960-4F55-8583-14B5148FC88B
Content-Transfer-Encoding: quoted-printable
Content-Type: text/plain;
	charset=utf-8



Security Advisories
Dear reader,

The following security fix/es was/were made:
OTRS Security Advisory 2021-05

ID: OSA-2021-05
Date: 2021-02-08
Title: Several Vulnerabilites in CKEditor
Severity: 5.5 MEDIUM
Product: OTRS 8.0.x, OTRS 7.0.x, OTRS 6.0.x
Fixed in: OTRS 8.0.11, OTRS 7.0.24
FULL CVSS v3.1 VECTOR: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:L
References: CVE-2018-17960, https://ckeditor.com/cke4/release-notes =
<https://ckeditor.com/cke4/release-notes>
OTRS Security Advisory 2021-04

ID: OSA-2021-04
Date: 2021-02-08
Title: Agent is able to link customer's Config Items without permission
Severity: 3.5 LOW
Product: OTRSCIsInCustomerFrontend 7.0.14
Fixed in: OTRSCIsInCustomerFrontend 7.0.15
FULL CVSS v3.1 VECTOR: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N
References: CVE-2021-21436
OTRS Security Advisory 2021-03

ID: OSA-2021-03
Date: 2021-02-08
Title: Dynamic templates reveal sensitive data when OTRS tags are used
Severity: 4.3. MEDIUM
Product: OTRSTicketForms 6.0.40, OTRSTicketForms 7.0.29 and =
OTRSTicketForms 8.0.3
Fixed in: OTRSTicketForms 7.0.30 and OTRSTicketForms 8.0.4
FULL CVSS v3.1 VECTOR: CVSS:3.1/AV:A/AC:L/PR:H/UI:R/S:U/C:H/I:N/A:N
References: CVE-2020-1779
OTRS Security Advisory 2021-02

ID: OSA-2021-02
Date: 2021-02-08
Title: Information exposure in PDF export
Severity: 5.7 MEDIUM
Product: OTRS 8.0.x, OTRS 7.0.x, OTRS 6.0.x
Fixed in: OTRS 8.0.11, OTRS 7.0.24
FULL CVSS v3.1 VECTOR: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N
References: CVE-2021-21435
OTRS Security Advisory 2021-01

ID: OSA-2021-01
Date: 2021-02-08
Title: XSS
Severity: 3.5 LOW
Product: Survey 7.0.x, Survey 6.0.x
Fixed in: Survey 7.0.20
FULL CVSS v3.1 VECTOR: CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:L/I:L/A:N
References: CVE-2021-21434
To read the entire Security Advisory/Advisories, please follow this =
link:
=
https://otrs.com/overview-release-notes-security-advisories/security-advis=
ories/=C2=A0 =
<https://pg183.infusion-links.com/api/v1/click/6673080509923328/4646958497=
005568>
Kind regards,=20
Your OTRS release team
Subscribe to the OTRS Newsletter.

Read about OTRS service management solutions, product features, and =
interesting tips from our experts every month. Simply select your =
desired language.
German =
<https://pg183.infusion-links.com/api/v1/click/6230505336471552/4646958497=
005568>=20
English =
<https://pg183.infusion-links.com/api/v1/click/5235474643419136/4646958497=
005568>
Spanish =
<https://pg183.infusion-links.com/api/v1/click/5923083187257344/4646958497=
005568>=20
Portuguese =
<https://pg183.infusion-links.com/api/v1/click/5662171054342144/4646958497=
005568>
 <https://www.facebook.com/OTRSGroup/>  <https://twitter.com/otrsgroup>  =
<https://www.linkedin.com/company/154779>  =
<https://www.youtube.com/channel/UCHdOAyuwwkkk5ko_vy0X8_g>  =
<https://www.instagram.com/otrs_group/>
Visit www.otrs.com =
<https://pg183.infusion-links.com/api/v1/click/5347555086565376/4646958497=
005568> or contact us.=C2=A0 =
<https://pg183.infusion-links.com/api/v1/click/5292666427932672/4646958497=
005568>
OTRS AG

Zimmersm=C3=BChlenweg 11
61440 Oberursel=20
Germany
+49 6172 681988 0




--Apple-Mail=_03AD157A-E960-4F55-8583-14B5148FC88B
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html;
	charset=utf-8

<html><head><meta http-equiv=3D"Content-Type" content=3D"text/html; =
charset=3Dutf-8"></head><body style=3D"word-wrap: break-word; =
-webkit-nbsp-mode: space; line-break: after-white-space;" =
class=3D""><div><br class=3D""><div class=3D""><div style=3D"caret-color: =
rgb(0, 0, 0); font-family: HelveticaNeue; font-size: 12px; font-style: =
normal; font-variant-caps: normal; font-weight: normal; letter-spacing: =
normal; text-align: start; text-indent: 0px; text-transform: none; =
white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; =
text-decoration: none; background-color: rgb(255, 255, 255); max-width: =
600px; width: 600px; margin: 0px auto;" class=3D""><div =
style=3D"max-width: 600px; background-color: rgb(255, 255, 255); margin: =
0px auto; background-position: initial initial; background-repeat: =
initial initial;" class=3D""><table border=3D"0" cellspacing=3D"0" =
cellpadding=3D"0" align=3D"center" style=3D"border-collapse: collapse; =
font-size: 0px; width: 600px; background-color: rgb(255, 255, 255); =
background-position: initial initial; background-repeat: initial =
initial;" class=3D""><tbody class=3D""><tr class=3D""><td =
style=3D"border-collapse: collapse; text-align: center; vertical-align: =
top; font-size: 0px;" class=3D""><div class=3D"bard-column-100 =
bard-column" style=3D"text-align: left; vertical-align: top; display: =
inline-block; width: 600px; max-width: 100%;"><table border=3D"0" =
cellspacing=3D"0" cellpadding=3D"0" width=3D"100%" =
style=3D"border-collapse: collapse;" class=3D""><tbody class=3D""><tr =
class=3D""><td class=3D"alignmentContainer" style=3D"border-collapse: =
collapse; overflow-wrap: break-word; word-break: break-word; font-size: =
0px; padding: 0px; text-align: center;"><div style=3D"padding-top: =
25px;" =
class=3D""></div></td></tr></tbody></table></div></td></tr></tbody></table=
></div><div style=3D"max-width: 600px; background-color: rgb(255, 255, =
255); margin: 0px auto; background-position: initial initial; =
background-repeat: initial initial;" class=3D""><table border=3D"0" =
cellspacing=3D"0" cellpadding=3D"0" align=3D"center" =
style=3D"border-collapse: collapse; font-size: 0px; width: 600px; =
background-color: rgb(255, 255, 255); background-position: initial =
initial; background-repeat: initial initial;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
text-align: center; vertical-align: top; font-size: 0px;" class=3D""><div =
class=3D"bard-column-100 bard-column" style=3D"text-align: left; =
vertical-align: top; display: inline-block; width: 600px; max-width: =
100%;"><table border=3D"0" cellspacing=3D"0" cellpadding=3D"0" =
width=3D"100%" style=3D"border-collapse: collapse;" class=3D""><tbody =
class=3D""><tr class=3D""><td class=3D"alignmentContainer" =
style=3D"border-collapse: collapse; overflow-wrap: break-word; =
word-break: break-word; font-size: 0px; padding: 0px; text-align: =
center;"><img =
src=3D"https://pg183.files.keap.app/pg183/e3866588-3eff-4a7f-83a7-0ad9d535=
71aa" alt=3D"image" width=3D"600" style=3D"border: 0px; height: auto; =
line-height: 20px; outline: none; text-decoration: none; font-family: =
Helvetica, Arial, sans-serif; font-size: 20px; width: 600px; =
margin-left: auto; margin-right: auto;" =
class=3D""></td></tr></tbody></table></div></td></tr></tbody></table></div=
><div style=3D"max-width: 600px; background-color: rgb(255, 255, 255); =
margin: 0px auto; background-position: initial initial; =
background-repeat: initial initial;" class=3D""><table border=3D"0" =
cellspacing=3D"0" cellpadding=3D"0" align=3D"center" =
style=3D"border-collapse: collapse; font-size: 0px; width: 600px; =
background-color: rgb(255, 255, 255); background-position: initial =
initial; background-repeat: initial initial;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
text-align: center; vertical-align: top; font-size: 0px;" class=3D""><div =
class=3D"bard-column-100 bard-column" style=3D"text-align: left; =
vertical-align: top; display: inline-block; width: 600px; max-width: =
100%;"><table border=3D"0" cellspacing=3D"0" cellpadding=3D"0" =
width=3D"100%" style=3D"border-collapse: collapse;" class=3D""><tbody =
class=3D""><tr class=3D""><td class=3D"alignmentContainer" =
style=3D"border-collapse: collapse; overflow-wrap: break-word; =
word-break: break-word; font-size: 0px; padding: 0px; text-align: =
center;"><div style=3D"padding-top: 25px;" =
class=3D""></div></td></tr></tbody></table></div></td></tr></tbody></table=
></div><div style=3D"max-width: 600px; background-color: rgb(255, 255, =
255); margin: 0px auto; background-position: initial initial; =
background-repeat: initial initial;" class=3D""><table border=3D"0" =
cellspacing=3D"0" cellpadding=3D"0" align=3D"center" =
style=3D"border-collapse: collapse; font-size: 0px; width: 600px; =
background-color: rgb(255, 255, 255); background-position: initial =
initial; background-repeat: initial initial;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
text-align: center; vertical-align: top; font-size: 0px;" class=3D""><div =
class=3D"bard-column-100 bard-column" style=3D"text-align: left; =
vertical-align: top; display: inline-block; width: 600px; max-width: =
100%;"><table border=3D"0" cellspacing=3D"0" cellpadding=3D"0" =
width=3D"100%" style=3D"border-collapse: collapse;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
overflow-wrap: break-word; word-break: break-word; font-size: 0px; =
padding: 15px; text-align: left;" class=3D""><div class=3D""><h1 =
class=3D"style-scope bard-text-block" style=3D"text-align: center; =
font-family: Helvetica, Arial, sans-serif; font-size: 48px; padding: =
0px; margin: 0px; line-height: 1.6; font-weight: bold;">Security =
Advisories</h1></div></td></tr></tbody></table></div></td></tr></tbody></t=
able></div><div style=3D"max-width: 600px; background-color: rgb(255, =
255, 255); margin: 0px auto; background-position: initial initial; =
background-repeat: initial initial;" class=3D""><table border=3D"0" =
cellspacing=3D"0" cellpadding=3D"0" align=3D"center" =
style=3D"border-collapse: collapse; font-size: 0px; width: 600px; =
background-color: rgb(255, 255, 255); background-position: initial =
initial; background-repeat: initial initial;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
text-align: center; vertical-align: top; font-size: 0px;" class=3D""><div =
class=3D"bard-column-100 bard-column" style=3D"text-align: left; =
vertical-align: top; display: inline-block; width: 600px; max-width: =
100%;"><table border=3D"0" cellspacing=3D"0" cellpadding=3D"0" =
width=3D"100%" style=3D"border-collapse: collapse;" class=3D""><tbody =
class=3D""><tr class=3D""><td class=3D"alignmentContainer" =
style=3D"border-collapse: collapse; overflow-wrap: break-word; =
word-break: break-word; font-size: 0px; padding: 15px; text-align: =
center;"><div class=3D""><div xmlns=3D"http://www.w3.org/1999/xhtml" =
style=3D"width: 427.5px; border-color: rgb(0, 0, 0); background-color: =
rgb(0, 0, 0); height: 1px; margin: 0px auto;" =
class=3D""></div></div></td></tr></tbody></table></div></td></tr></tbody><=
/table></div><div style=3D"max-width: 600px; background-color: rgb(255, =
255, 255); margin: 0px auto; background-position: initial initial; =
background-repeat: initial initial;" class=3D""><table border=3D"0" =
cellspacing=3D"0" cellpadding=3D"0" align=3D"center" =
style=3D"border-collapse: collapse; font-size: 0px; width: 600px; =
background-color: rgb(255, 255, 255); background-position: initial =
initial; background-repeat: initial initial;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
text-align: center; vertical-align: top; font-size: 0px;" class=3D""><div =
class=3D"bard-column-100 bard-column" style=3D"text-align: left; =
vertical-align: top; display: inline-block; width: 600px; max-width: =
100%;"><table border=3D"0" cellspacing=3D"0" cellpadding=3D"0" =
width=3D"100%" style=3D"border-collapse: collapse;" class=3D""><tbody =
class=3D""><tr class=3D""><td class=3D"alignmentContainer" =
style=3D"border-collapse: collapse; overflow-wrap: break-word; =
word-break: break-word; font-size: 0px; padding: 0px; text-align: =
center;"><div style=3D"padding-top: 25px;" =
class=3D""></div></td></tr></tbody></table></div></td></tr></tbody></table=
></div><div style=3D"max-width: 600px; background-color: rgb(255, 255, =
255); margin: 0px auto; background-position: initial initial; =
background-repeat: initial initial;" class=3D""><table border=3D"0" =
cellspacing=3D"0" cellpadding=3D"0" align=3D"center" =
style=3D"border-collapse: collapse; font-size: 0px; width: 600px; =
background-color: rgb(255, 255, 255); background-position: initial =
initial; background-repeat: initial initial;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
text-align: center; vertical-align: top; font-size: 0px;" class=3D""><div =
class=3D"bard-column-100 bard-column" style=3D"text-align: left; =
vertical-align: top; display: inline-block; width: 600px; max-width: =
100%;"><table border=3D"0" cellspacing=3D"0" cellpadding=3D"0" =
width=3D"100%" style=3D"border-collapse: collapse;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
overflow-wrap: break-word; word-break: break-word; font-size: 0px; =
padding: 15px; text-align: left;" class=3D""><div class=3D""><p =
class=3D"style-scope bard-text-block" style=3D"color: rgb(117, 118, =
121); font-family: Helvetica, Arial, sans-serif; font-size: 13px; =
padding: 0px; margin: 0px 0px 13px; line-height: 1.6;">Dear =
reader,</p><p class=3D"style-scope bard-text-block" style=3D"color: =
rgb(117, 118, 121); font-family: Helvetica, Arial, sans-serif; =
font-size: 13px; padding: 0px; margin: 13px 0px 0px; line-height: =
1.6;">The following security fix/es was/were =
made:</p></div></td></tr></tbody></table></div></td></tr></tbody></table><=
/div><div style=3D"max-width: 600px; background-color: rgb(255, 255, =
255); margin: 0px auto; background-position: initial initial; =
background-repeat: initial initial;" class=3D""><table border=3D"0" =
cellspacing=3D"0" cellpadding=3D"0" align=3D"center" =
style=3D"border-collapse: collapse; font-size: 0px; width: 600px; =
background-color: rgb(255, 255, 255); background-position: initial =
initial; background-repeat: initial initial;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
text-align: center; vertical-align: top; font-size: 0px;" class=3D""><div =
class=3D"bard-column-100 bard-column" style=3D"text-align: left; =
vertical-align: top; display: inline-block; width: 600px; max-width: =
100%;"><table border=3D"0" cellspacing=3D"0" cellpadding=3D"0" =
width=3D"100%" style=3D"border-collapse: collapse;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
overflow-wrap: break-word; word-break: break-word; font-size: 0px; =
padding: 15px; text-align: left;" class=3D""><div class=3D""><p =
class=3D"style-scope bard-text-block" style=3D"color: rgb(117, 118, =
121); font-family: Helvetica, Arial, sans-serif; font-size: 13px; =
padding: 0px; margin: 0px 0px 13px; line-height: 1.6;"><b =
class=3D"style-scope bard-text-block" style=3D"padding: 0px; =
line-height: 1.6;">OTRS Security Advisory 2021-05</b></p><p =
class=3D"style-scope bard-text-block" style=3D"color: rgb(117, 118, =
121); font-family: Helvetica, Arial, sans-serif; font-size: 13px; =
padding: 0px; margin: 13px 0px 0px; line-height: 1.6;">ID: =
OSA-2021-05<br class=3D"">Date: 2021-02-08<br class=3D"">Title: Several =
Vulnerabilites in CKEditor<br class=3D"">Severity: 5.5 MEDIUM<br =
class=3D"">Product: OTRS 8.0.x, OTRS 7.0.x, OTRS 6.0.x<br class=3D"">Fixed=
 in: OTRS 8.0.11, OTRS 7.0.24<br class=3D"">FULL CVSS v3.1 VECTOR: =
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:L<br class=3D"">References: =
CVE-2018-17960,<span class=3D"Apple-converted-space">&nbsp;</span><a =
href=3D"https://ckeditor.com/cke4/release-notes" =
class=3D"">https://ckeditor.com/cke4/release-notes</a></p></div></td></tr>=
</tbody></table></div></td></tr></tbody></table></div><div =
style=3D"max-width: 600px; background-color: rgb(255, 255, 255); margin: =
0px auto; background-position: initial initial; background-repeat: =
initial initial;" class=3D""><table border=3D"0" cellspacing=3D"0" =
cellpadding=3D"0" align=3D"center" style=3D"border-collapse: collapse; =
font-size: 0px; width: 600px; background-color: rgb(255, 255, 255); =
background-position: initial initial; background-repeat: initial =
initial;" class=3D""><tbody class=3D""><tr class=3D""><td =
style=3D"border-collapse: collapse; text-align: center; vertical-align: =
top; font-size: 0px;" class=3D""><div class=3D"bard-column-100 =
bard-column" style=3D"text-align: left; vertical-align: top; display: =
inline-block; width: 600px; max-width: 100%;"><table border=3D"0" =
cellspacing=3D"0" cellpadding=3D"0" width=3D"100%" =
style=3D"border-collapse: collapse;" class=3D""><tbody class=3D""><tr =
class=3D""><td style=3D"border-collapse: collapse; overflow-wrap: =
break-word; word-break: break-word; font-size: 0px; padding: 15px; =
text-align: left;" class=3D""><div class=3D""><p class=3D"style-scope =
bard-text-block" style=3D"color: rgb(117, 118, 121); font-family: =
Helvetica, Arial, sans-serif; font-size: 13px; padding: 0px; margin: 0px =
0px 13px; line-height: 1.6;"><b class=3D"style-scope bard-text-block" =
style=3D"padding: 0px; line-height: 1.6;">OTRS Security Advisory =
2021-04</b></p><p class=3D"style-scope bard-text-block" style=3D"color: =
rgb(117, 118, 121); font-family: Helvetica, Arial, sans-serif; =
font-size: 13px; padding: 0px; margin: 13px 0px 0px; line-height: =
1.6;">ID: OSA-2021-04<br class=3D"">Date: 2021-02-08<br class=3D"">Title: =
Agent is able to link customer's Config Items without permission<br =
class=3D"">Severity: 3.5 LOW<br class=3D"">Product: =
OTRSCIsInCustomerFrontend 7.0.14<br class=3D"">Fixed in: =
OTRSCIsInCustomerFrontend 7.0.15<br class=3D"">FULL CVSS v3.1 VECTOR: =
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N<br class=3D"">References: =
CVE-2021-21436</p></div></td></tr></tbody></table></div></td></tr></tbody>=
</table></div><div style=3D"max-width: 600px; background-color: rgb(255, =
255, 255); margin: 0px auto; background-position: initial initial; =
background-repeat: initial initial;" class=3D""><table border=3D"0" =
cellspacing=3D"0" cellpadding=3D"0" align=3D"center" =
style=3D"border-collapse: collapse; font-size: 0px; width: 600px; =
background-color: rgb(255, 255, 255); background-position: initial =
initial; background-repeat: initial initial;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
text-align: center; vertical-align: top; font-size: 0px;" class=3D""><div =
class=3D"bard-column-100 bard-column" style=3D"text-align: left; =
vertical-align: top; display: inline-block; width: 600px; max-width: =
100%;"><table border=3D"0" cellspacing=3D"0" cellpadding=3D"0" =
width=3D"100%" style=3D"border-collapse: collapse;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
overflow-wrap: break-word; word-break: break-word; font-size: 0px; =
padding: 15px; text-align: left;" class=3D""><div class=3D""><p =
class=3D"style-scope bard-text-block" style=3D"color: rgb(117, 118, =
121); font-family: Helvetica, Arial, sans-serif; font-size: 13px; =
padding: 0px; margin: 0px 0px 13px; line-height: 1.6;"><b =
class=3D"style-scope bard-text-block" style=3D"padding: 0px; =
line-height: 1.6;">OTRS Security Advisory 2021-03</b></p><p =
class=3D"style-scope bard-text-block" style=3D"color: rgb(117, 118, =
121); font-family: Helvetica, Arial, sans-serif; font-size: 13px; =
padding: 0px; margin: 13px 0px 0px; line-height: 1.6;">ID: =
OSA-2021-03<br class=3D"">Date: 2021-02-08<br class=3D"">Title: Dynamic =
templates reveal sensitive data when OTRS tags are used<br =
class=3D"">Severity: 4.3. MEDIUM<br class=3D"">Product: OTRSTicketForms =
6.0.40, OTRSTicketForms 7.0.29 and OTRSTicketForms 8.0.3<br =
class=3D"">Fixed in: OTRSTicketForms 7.0.30 and OTRSTicketForms 8.0.4<br =
class=3D"">FULL CVSS v3.1 VECTOR: =
CVSS:3.1/AV:A/AC:L/PR:H/UI:R/S:U/C:H/I:N/A:N<br class=3D"">References: =
CVE-2020-1779</p></div></td></tr></tbody></table></div></td></tr></tbody><=
/table></div><div style=3D"max-width: 600px; background-color: rgb(255, =
255, 255); margin: 0px auto; background-position: initial initial; =
background-repeat: initial initial;" class=3D""><table border=3D"0" =
cellspacing=3D"0" cellpadding=3D"0" align=3D"center" =
style=3D"border-collapse: collapse; font-size: 0px; width: 600px; =
background-color: rgb(255, 255, 255); background-position: initial =
initial; background-repeat: initial initial;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
text-align: center; vertical-align: top; font-size: 0px;" class=3D""><div =
class=3D"bard-column-100 bard-column" style=3D"text-align: left; =
vertical-align: top; display: inline-block; width: 600px; max-width: =
100%;"><table border=3D"0" cellspacing=3D"0" cellpadding=3D"0" =
width=3D"100%" style=3D"border-collapse: collapse;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
overflow-wrap: break-word; word-break: break-word; font-size: 0px; =
padding: 15px; text-align: left;" class=3D""><div class=3D""><p =
class=3D"style-scope bard-text-block" style=3D"color: rgb(117, 118, =
121); font-family: Helvetica, Arial, sans-serif; font-size: 13px; =
padding: 0px; margin: 0px 0px 13px; line-height: 1.6;"><b =
class=3D"style-scope bard-text-block" style=3D"padding: 0px; =
line-height: 1.6;">OTRS Security Advisory 2021-02</b></p><p =
class=3D"style-scope bard-text-block" style=3D"color: rgb(117, 118, =
121); font-family: Helvetica, Arial, sans-serif; font-size: 13px; =
padding: 0px; margin: 13px 0px 0px; line-height: 1.6;">ID: =
OSA-2021-02<br class=3D"">Date: 2021-02-08<br class=3D"">Title: =
Information exposure in PDF export<br class=3D"">Severity: 5.7 MEDIUM<br =
class=3D"">Product: OTRS 8.0.x, OTRS 7.0.x, OTRS 6.0.x<br class=3D"">Fixed=
 in: OTRS 8.0.11, OTRS 7.0.24<br class=3D"">FULL CVSS v3.1 VECTOR: =
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N<br class=3D"">References: =
CVE-2021-21435</p></div></td></tr></tbody></table></div></td></tr></tbody>=
</table></div><div style=3D"max-width: 600px; background-color: rgb(255, =
255, 255); margin: 0px auto; background-position: initial initial; =
background-repeat: initial initial;" class=3D""><table border=3D"0" =
cellspacing=3D"0" cellpadding=3D"0" align=3D"center" =
style=3D"border-collapse: collapse; font-size: 0px; width: 600px; =
background-color: rgb(255, 255, 255); background-position: initial =
initial; background-repeat: initial initial;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
text-align: center; vertical-align: top; font-size: 0px;" class=3D""><div =
class=3D"bard-column-100 bard-column" style=3D"text-align: left; =
vertical-align: top; display: inline-block; width: 600px; max-width: =
100%;"><table border=3D"0" cellspacing=3D"0" cellpadding=3D"0" =
width=3D"100%" style=3D"border-collapse: collapse;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
overflow-wrap: break-word; word-break: break-word; font-size: 0px; =
padding: 15px; text-align: left;" class=3D""><div class=3D""><p =
class=3D"style-scope bard-text-block" style=3D"color: rgb(117, 118, =
121); font-family: Helvetica, Arial, sans-serif; font-size: 13px; =
padding: 0px; margin: 0px 0px 13px; line-height: 1.6;"><b =
class=3D"style-scope bard-text-block" style=3D"padding: 0px; =
line-height: 1.6;">OTRS Security Advisory 2021-01</b></p><p =
class=3D"style-scope bard-text-block" style=3D"color: rgb(117, 118, =
121); font-family: Helvetica, Arial, sans-serif; font-size: 13px; =
padding: 0px; margin: 13px 0px 0px; line-height: 1.6;">ID: =
OSA-2021-01<br class=3D"">Date: 2021-02-08<br class=3D"">Title: XSS<br =
class=3D"">Severity: 3.5 LOW<br class=3D"">Product: Survey 7.0.x, Survey =
6.0.x<br class=3D"">Fixed in: Survey 7.0.20<br class=3D"">FULL CVSS v3.1 =
VECTOR: CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:L/I:L/A:N<br =
class=3D"">References: =
CVE-2021-21434</p></div></td></tr></tbody></table></div></td></tr></tbody>=
</table></div><div style=3D"max-width: 600px; background-color: rgb(255, =
255, 255); margin: 0px auto; background-position: initial initial; =
background-repeat: initial initial;" class=3D""><table border=3D"0" =
cellspacing=3D"0" cellpadding=3D"0" align=3D"center" =
style=3D"border-collapse: collapse; font-size: 0px; width: 600px; =
background-color: rgb(255, 255, 255); background-position: initial =
initial; background-repeat: initial initial;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
text-align: center; vertical-align: top; font-size: 0px;" class=3D""><div =
class=3D"bard-column-100 bard-column" style=3D"text-align: left; =
vertical-align: top; display: inline-block; width: 600px; max-width: =
100%;"><table border=3D"0" cellspacing=3D"0" cellpadding=3D"0" =
width=3D"100%" style=3D"border-collapse: collapse;" class=3D""><tbody =
class=3D""><tr class=3D""><td class=3D"alignmentContainer" =
style=3D"border-collapse: collapse; overflow-wrap: break-word; =
word-break: break-word; font-size: 0px; padding: 0px; text-align: =
center;"><div style=3D"padding-top: 15px;" =
class=3D""></div></td></tr></tbody></table></div></td></tr></tbody></table=
></div><div style=3D"max-width: 600px; background-color: rgb(255, 255, =
255); margin: 0px auto; background-position: initial initial; =
background-repeat: initial initial;" class=3D""><table border=3D"0" =
cellspacing=3D"0" cellpadding=3D"0" align=3D"center" =
style=3D"border-collapse: collapse; font-size: 0px; width: 600px; =
background-color: rgb(255, 255, 255); background-position: initial =
initial; background-repeat: initial initial;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
text-align: center; vertical-align: top; font-size: 0px;" class=3D""><div =
class=3D"bard-column-100 bard-column" style=3D"text-align: left; =
vertical-align: top; display: inline-block; width: 600px; max-width: =
100%;"><table border=3D"0" cellspacing=3D"0" cellpadding=3D"0" =
width=3D"100%" style=3D"border-collapse: collapse;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
overflow-wrap: break-word; word-break: break-word; font-size: 0px; =
padding: 15px; text-align: left;" class=3D""><div class=3D""><div =
style=3D"color: rgb(117, 118, 121); font-family: Helvetica, Arial, =
sans-serif; font-size: 13px; padding: 0px; margin: 0px; line-height: =
1.6;" class=3D"">To read the entire Security Advisory/Advisories, please =
follow this link:<br class=3D""><a =
href=3D"https://pg183.infusion-links.com/api/v1/click/6673080509923328/464=
6958497005568" class=3D"style-scope bard-text-block" target=3D"_blank" =
style=3D"color: rgb(67, 122, 212); padding: 0px; line-height: =
1.6;">https://otrs.com/overview-release-notes-security-advisories/security=
-advisories/<span =
class=3D"Apple-converted-space">&nbsp;</span></a></div></div></td></tr></t=
body></table></div></td></tr></tbody></table></div><div =
style=3D"max-width: 600px; background-color: rgb(255, 255, 255); margin: =
0px auto; background-position: initial initial; background-repeat: =
initial initial;" class=3D""><table border=3D"0" cellspacing=3D"0" =
cellpadding=3D"0" align=3D"center" style=3D"border-collapse: collapse; =
font-size: 0px; width: 600px; background-color: rgb(255, 255, 255); =
background-position: initial initial; background-repeat: initial =
initial;" class=3D""><tbody class=3D""><tr class=3D""><td =
style=3D"border-collapse: collapse; text-align: center; vertical-align: =
top; font-size: 0px;" class=3D""><div class=3D"bard-column-100 =
bard-column" style=3D"text-align: left; vertical-align: top; display: =
inline-block; width: 600px; max-width: 100%;"><table border=3D"0" =
cellspacing=3D"0" cellpadding=3D"0" width=3D"100%" =
style=3D"border-collapse: collapse;" class=3D""><tbody class=3D""><tr =
class=3D""><td class=3D"alignmentContainer" style=3D"border-collapse: =
collapse; overflow-wrap: break-word; word-break: break-word; font-size: =
0px; padding: 0px; text-align: center;"><div style=3D"padding-top: =
15px;" =
class=3D""></div></td></tr></tbody></table></div></td></tr></tbody></table=
></div><div style=3D"max-width: 600px; background-color: rgb(255, 255, =
255); margin: 0px auto; background-position: initial initial; =
background-repeat: initial initial;" class=3D""><table border=3D"0" =
cellspacing=3D"0" cellpadding=3D"0" align=3D"center" =
style=3D"border-collapse: collapse; font-size: 0px; width: 600px; =
background-color: rgb(255, 255, 255); background-position: initial =
initial; background-repeat: initial initial;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
text-align: center; vertical-align: top; font-size: 0px;" class=3D""><div =
class=3D"bard-column-100 bard-column" style=3D"text-align: left; =
vertical-align: top; display: inline-block; width: 600px; max-width: =
100%;"><table border=3D"0" cellspacing=3D"0" cellpadding=3D"0" =
width=3D"100%" style=3D"border-collapse: collapse;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
overflow-wrap: break-word; word-break: break-word; font-size: 0px; =
padding: 15px; text-align: left;" class=3D""><div class=3D""><div =
style=3D"color: rgb(117, 118, 121); font-family: Helvetica, Arial, =
sans-serif; font-size: 13px; padding: 0px; margin: 0px; line-height: =
1.6;" class=3D"">Kind regards,<span =
class=3D"Apple-converted-space">&nbsp;</span><br class=3D"">Your OTRS =
release =
team</div></div></td></tr></tbody></table></div></td></tr></tbody></table>=
</div><div style=3D"max-width: 600px; background-color: rgb(255, 255, =
255); margin: 0px auto; background-position: initial initial; =
background-repeat: initial initial;" class=3D""><table border=3D"0" =
cellspacing=3D"0" cellpadding=3D"0" align=3D"center" =
style=3D"border-collapse: collapse; font-size: 0px; width: 600px; =
background-color: rgb(255, 255, 255); background-position: initial =
initial; background-repeat: initial initial;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
text-align: center; vertical-align: top; font-size: 0px;" class=3D""><div =
class=3D"bard-column-100 bard-column" style=3D"text-align: left; =
vertical-align: top; display: inline-block; width: 600px; max-width: =
100%;"><table border=3D"0" cellspacing=3D"0" cellpadding=3D"0" =
width=3D"100%" style=3D"border-collapse: collapse;" class=3D""><tbody =
class=3D""><tr class=3D""><td class=3D"alignmentContainer" =
style=3D"border-collapse: collapse; overflow-wrap: break-word; =
word-break: break-word; font-size: 0px; padding: 15px; text-align: =
center;"><div class=3D""><div xmlns=3D"http://www.w3.org/1999/xhtml" =
style=3D"width: 427.5px; border-color: rgb(0, 0, 0); background-color: =
rgb(0, 0, 0); height: 1px; margin: 0px auto;" =
class=3D""></div></div></td></tr></tbody></table></div></td></tr></tbody><=
/table></div><div style=3D"max-width: 600px; background-color: rgb(255, =
255, 255); margin: 0px auto; background-position: initial initial; =
background-repeat: initial initial;" class=3D""><table border=3D"0" =
cellspacing=3D"0" cellpadding=3D"0" align=3D"center" =
style=3D"border-collapse: collapse; font-size: 0px; width: 600px; =
background-color: rgb(255, 255, 255); background-position: initial =
initial; background-repeat: initial initial;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
text-align: center; vertical-align: top; font-size: 0px;" class=3D""><div =
class=3D"bard-column-100 bard-column" style=3D"text-align: left; =
vertical-align: top; display: inline-block; width: 600px; max-width: =
100%;"><table border=3D"0" cellspacing=3D"0" cellpadding=3D"0" =
width=3D"100%" style=3D"border-collapse: collapse;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
overflow-wrap: break-word; word-break: break-word; font-size: 0px; =
padding: 15px; text-align: left;" class=3D""><div class=3D""><h2 =
class=3D"style-scope bard-text-block" style=3D"text-align: center; =
font-family: Helvetica, Arial, sans-serif; font-size: 18px; padding: =
0px; margin: 0px 0px 15px; line-height: 1.6; font-weight: =
bold;">Subscribe to the OTRS Newsletter.</h2><p class=3D"style-scope =
bard-text-block" style=3D"text-align: center; color: rgb(117, 118, 121); =
font-family: Helvetica, Arial, sans-serif; font-size: 13px; padding: =
0px; margin: 13px 0px 0px; line-height: 1.6;"><span class=3D"style-scope =
bard-text-block">Read about OTRS service management solutions, product =
features, and interesting tips from our experts every month. Simply =
select your desired language.<br =
class=3D""></span></p></div></td></tr></tbody></table></div></td></tr></tb=
ody></table></div><div style=3D"max-width: 600px; background-color: =
rgb(255, 255, 255); margin: 0px auto; background-position: initial =
initial; background-repeat: initial initial;" class=3D""><table =
border=3D"0" cellspacing=3D"0" cellpadding=3D"0" align=3D"center" =
style=3D"border-collapse: collapse; font-size: 0px; width: 600px; =
background-color: rgb(255, 255, 255); background-position: initial =
initial; background-repeat: initial initial;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
text-align: center; vertical-align: top; font-size: 0px;" class=3D""><div =
class=3D"bard-column-100 bard-column" style=3D"text-align: left; =
vertical-align: top; display: inline-block; width: 600px; max-width: =
100%;"><table border=3D"0" cellspacing=3D"0" cellpadding=3D"0" =
width=3D"100%" style=3D"border-collapse: collapse;" class=3D""><tbody =
class=3D""><tr class=3D""><td class=3D"alignmentContainer" =
style=3D"border-collapse: collapse; overflow-wrap: break-word; =
word-break: break-word; font-size: 0px; padding: 0px; text-align: =
center;"><div style=3D"padding-top: 15px;" =
class=3D""></div></td></tr></tbody></table></div></td></tr></tbody></table=
></div><div style=3D"max-width: 600px; background-color: rgb(255, 255, =
255); margin: 0px auto; background-position: initial initial; =
background-repeat: initial initial;" class=3D""><table border=3D"0" =
cellspacing=3D"0" cellpadding=3D"0" align=3D"center" =
style=3D"border-collapse: collapse; font-size: 0px; width: 600px; =
background-color: rgb(255, 255, 255); background-position: initial =
initial; background-repeat: initial initial;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
text-align: center; vertical-align: top; font-size: 0px;" class=3D""><div =
class=3D"bard-column-50 bard-column" style=3D"text-align: left; =
vertical-align: top; display: inline-block; width: 300px; max-width: =
50%;"><table border=3D"0" cellspacing=3D"0" cellpadding=3D"0" =
width=3D"100%" style=3D"border-collapse: collapse;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
overflow-wrap: break-word; word-break: break-word; font-size: 0px; =
padding: 15px; text-align: left;" class=3D""><div class=3D""><div =
style=3D"text-align: center; color: rgb(117, 118, 121); font-family: =
Helvetica, Arial, sans-serif; font-size: 13px; padding: 0px; margin: =
0px; line-height: 1.6;" class=3D""><a =
href=3D"https://pg183.infusion-links.com/api/v1/click/6230505336471552/464=
6958497005568" class=3D"style-scope bard-text-block" target=3D"_blank" =
style=3D"color: rgb(67, 122, 212); padding: 0px; line-height: =
1.6;">German</a></div></div></td></tr></tbody></table></div><span =
class=3D"Apple-converted-space">&nbsp;</span><div class=3D"bard-column-50 =
bard-column" style=3D"text-align: left; vertical-align: top; display: =
inline-block; width: 300px; max-width: 50%;"><table border=3D"0" =
cellspacing=3D"0" cellpadding=3D"0" width=3D"100%" =
style=3D"border-collapse: collapse;" class=3D""><tbody class=3D""><tr =
class=3D""><td style=3D"border-collapse: collapse; overflow-wrap: =
break-word; word-break: break-word; font-size: 0px; padding: 15px; =
text-align: left;" class=3D""><div class=3D""><div style=3D"text-align: =
center; color: rgb(117, 118, 121); font-family: Helvetica, Arial, =
sans-serif; font-size: 13px; padding: 0px; margin: 0px; line-height: =
1.6;" class=3D""><a =
href=3D"https://pg183.infusion-links.com/api/v1/click/5235474643419136/464=
6958497005568" class=3D"style-scope bard-text-block" target=3D"_blank" =
style=3D"color: rgb(67, 122, 212); padding: 0px; line-height: =
1.6;">English</a></div></div></td></tr></tbody></table></div></td></tr></t=
body></table></div><div style=3D"max-width: 600px; background-color: =
rgb(255, 255, 255); margin: 0px auto; background-position: initial =
initial; background-repeat: initial initial;" class=3D""><table =
border=3D"0" cellspacing=3D"0" cellpadding=3D"0" align=3D"center" =
style=3D"border-collapse: collapse; font-size: 0px; width: 600px; =
background-color: rgb(255, 255, 255); background-position: initial =
initial; background-repeat: initial initial;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
text-align: center; vertical-align: top; font-size: 0px;" class=3D""><div =
class=3D"bard-column-50 bard-column" style=3D"text-align: left; =
vertical-align: top; display: inline-block; width: 300px; max-width: =
50%;"><table border=3D"0" cellspacing=3D"0" cellpadding=3D"0" =
width=3D"100%" style=3D"border-collapse: collapse;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
overflow-wrap: break-word; word-break: break-word; font-size: 0px; =
padding: 15px; text-align: left;" class=3D""><div class=3D""><div =
style=3D"text-align: center; color: rgb(117, 118, 121); font-family: =
Helvetica, Arial, sans-serif; font-size: 13px; padding: 0px; margin: =
0px; line-height: 1.6;" class=3D""><a =
href=3D"https://pg183.infusion-links.com/api/v1/click/5923083187257344/464=
6958497005568" class=3D"style-scope bard-text-block" target=3D"_blank" =
style=3D"color: rgb(67, 122, 212); padding: 0px; line-height: =
1.6;">Spanish</a></div></div></td></tr></tbody></table></div><span =
class=3D"Apple-converted-space">&nbsp;</span><div class=3D"bard-column-50 =
bard-column" style=3D"text-align: left; vertical-align: top; display: =
inline-block; width: 300px; max-width: 50%;"><table border=3D"0" =
cellspacing=3D"0" cellpadding=3D"0" width=3D"100%" =
style=3D"border-collapse: collapse;" class=3D""><tbody class=3D""><tr =
class=3D""><td style=3D"border-collapse: collapse; overflow-wrap: =
break-word; word-break: break-word; font-size: 0px; padding: 15px; =
text-align: left;" class=3D""><div class=3D""><div style=3D"text-align: =
center; color: rgb(117, 118, 121); font-family: Helvetica, Arial, =
sans-serif; font-size: 13px; padding: 0px; margin: 0px; line-height: =
1.6;" class=3D""><a =
href=3D"https://pg183.infusion-links.com/api/v1/click/5662171054342144/464=
6958497005568" class=3D"style-scope bard-text-block" target=3D"_blank" =
style=3D"color: rgb(67, 122, 212); padding: 0px; line-height: =
1.6;">Portuguese</a></div></div></td></tr></tbody></table></div></td></tr>=
</tbody></table></div><div style=3D"max-width: 600px; background-color: =
rgb(255, 255, 255); margin: 0px auto; background-position: initial =
initial; background-repeat: initial initial;" class=3D""><table =
border=3D"0" cellspacing=3D"0" cellpadding=3D"0" align=3D"center" =
style=3D"border-collapse: collapse; font-size: 0px; width: 600px; =
background-color: rgb(255, 255, 255); background-position: initial =
initial; background-repeat: initial initial;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
text-align: center; vertical-align: top; font-size: 0px;" class=3D""><div =
class=3D"bard-column-100 bard-column" style=3D"text-align: left; =
vertical-align: top; display: inline-block; width: 600px; max-width: =
100%;"><table border=3D"0" cellspacing=3D"0" cellpadding=3D"0" =
width=3D"100%" style=3D"border-collapse: collapse;" class=3D""><tbody =
class=3D""><tr class=3D""><td class=3D"alignmentContainer" =
style=3D"border-collapse: collapse; overflow-wrap: break-word; =
word-break: break-word; font-size: 0px; padding: 15px; text-align: =
center;"><div class=3D""><div xmlns=3D"http://www.w3.org/1999/xhtml" =
style=3D"width: 427.5px; border-color: rgb(0, 0, 0); background-color: =
rgb(0, 0, 0); height: 1px; margin: 0px auto;" =
class=3D""></div></div></td></tr></tbody></table></div></td></tr></tbody><=
/table></div><div style=3D"max-width: 600px; background-color: rgb(255, =
255, 255); margin: 0px auto; background-position: initial initial; =
background-repeat: initial initial;" class=3D""><table border=3D"0" =
cellspacing=3D"0" cellpadding=3D"0" align=3D"center" =
style=3D"border-collapse: collapse; font-size: 0px; width: 600px; =
background-color: rgb(255, 255, 255); background-position: initial =
initial; background-repeat: initial initial;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
text-align: center; vertical-align: top; font-size: 0px;" class=3D""><div =
class=3D"bard-column-100 bard-column" style=3D"text-align: left; =
vertical-align: top; display: inline-block; width: 600px; max-width: =
100%;"><table border=3D"0" cellspacing=3D"0" cellpadding=3D"0" =
width=3D"100%" style=3D"border-collapse: collapse;" class=3D""><tbody =
class=3D""><tr class=3D""><td class=3D"alignmentContainer" =
style=3D"border-collapse: collapse; overflow-wrap: break-word; =
word-break: break-word; font-size: 0px; padding: 15px; text-align: =
center;"><div class=3D"socialBlock" style=3D"margin-left: auto; =
margin-right: auto;"><a href=3D"https://www.facebook.com/OTRSGroup/" =
target=3D"_blank" border=3D"3.5" style=3D"border: 3.5px solid rgb(255, =
255, 255);" class=3D""><img =
src=3D"https://javascript_library.s3.amazonaws.com/bard/ic-facebook.png" =
alt=3D"Facebook" width=3D"40" height=3D"40" style=3D"border: 0px; =
height: auto; line-height: 0px; outline: none; text-decoration: none;" =
class=3D""></a><span class=3D"Apple-converted-space">&nbsp;</span><span =
class=3D""></span><a href=3D"https://twitter.com/otrsgroup" =
target=3D"_blank" border=3D"3.5" style=3D"border: 3.5px solid rgb(255, =
255, 255);" class=3D""><img =
src=3D"https://javascript_library.s3.amazonaws.com/bard/ic-twitter.png" =
alt=3D"Twitter" width=3D"40" height=3D"40" style=3D"border: 0px; height: =
auto; line-height: 0px; outline: none; text-decoration: none;" =
class=3D""></a><span class=3D"Apple-converted-space">&nbsp;</span><span =
class=3D""></span><a href=3D"https://www.linkedin.com/company/154779" =
target=3D"_blank" border=3D"3.5" style=3D"border: 3.5px solid rgb(255, =
255, 255);" class=3D""><img =
src=3D"https://javascript_library.s3.amazonaws.com/bard/ic-linkedin.png" =
alt=3D"LinkedIn" width=3D"40" height=3D"40" style=3D"border: 0px; =
height: auto; line-height: 0px; outline: none; text-decoration: none;" =
class=3D""></a><span class=3D"Apple-converted-space">&nbsp;</span><span =
class=3D""></span><a =
href=3D"https://www.youtube.com/channel/UCHdOAyuwwkkk5ko_vy0X8_g" =
target=3D"_blank" border=3D"3.5" style=3D"border: 3.5px solid rgb(255, =
255, 255);" class=3D""><img =
src=3D"https://javascript_library.s3.amazonaws.com/bard/ic-youtube.png" =
alt=3D"YouTube" width=3D"40" height=3D"40" style=3D"border: 0px; height: =
auto; line-height: 0px; outline: none; text-decoration: none;" =
class=3D""></a><span class=3D"Apple-converted-space">&nbsp;</span><span =
class=3D""></span><a href=3D"https://www.instagram.com/otrs_group/" =
target=3D"_blank" border=3D"3.5" style=3D"border: 3.5px solid rgb(255, =
255, 255);" class=3D""><img =
src=3D"https://javascript_library.s3.amazonaws.com/bard/ic-instagram-2.png=
" alt=3D"Instagram" width=3D"40" height=3D"40" style=3D"border: 0px; =
height: auto; line-height: 0px; outline: none; text-decoration: none;" =
class=3D""></a></div></td></tr></tbody></table></div></td></tr></tbody></t=
able></div><div style=3D"max-width: 600px; background-color: rgb(255, =
255, 255); margin: 0px auto; background-position: initial initial; =
background-repeat: initial initial;" class=3D""><table border=3D"0" =
cellspacing=3D"0" cellpadding=3D"0" align=3D"center" =
style=3D"border-collapse: collapse; font-size: 0px; width: 600px; =
background-color: rgb(255, 255, 255); background-position: initial =
initial; background-repeat: initial initial;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
text-align: center; vertical-align: top; font-size: 0px;" class=3D""><div =
class=3D"bard-column-100 bard-column" style=3D"text-align: left; =
vertical-align: top; display: inline-block; width: 600px; max-width: =
100%;"><table border=3D"0" cellspacing=3D"0" cellpadding=3D"0" =
width=3D"100%" style=3D"border-collapse: collapse;" class=3D""><tbody =
class=3D""><tr class=3D""><td class=3D"alignmentContainer" =
style=3D"border-collapse: collapse; overflow-wrap: break-word; =
word-break: break-word; font-size: 0px; padding: 15px; text-align: =
center;"><div class=3D""><div xmlns=3D"http://www.w3.org/1999/xhtml" =
style=3D"width: 427.5px; border-color: rgb(0, 0, 0); background-color: =
rgb(0, 0, 0); height: 1px; margin: 0px auto;" =
class=3D""></div></div></td></tr></tbody></table></div></td></tr></tbody><=
/table></div><div style=3D"max-width: 600px; background-color: rgb(255, =
255, 255); margin: 0px auto; background-position: initial initial; =
background-repeat: initial initial;" class=3D""><table border=3D"0" =
cellspacing=3D"0" cellpadding=3D"0" align=3D"center" =
style=3D"border-collapse: collapse; font-size: 0px; width: 600px; =
background-color: rgb(255, 255, 255); background-position: initial =
initial; background-repeat: initial initial;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
text-align: center; vertical-align: top; font-size: 0px;" class=3D""><div =
class=3D"bard-column-100 bard-column" style=3D"text-align: left; =
vertical-align: top; display: inline-block; width: 600px; max-width: =
100%;"><table border=3D"0" cellspacing=3D"0" cellpadding=3D"0" =
width=3D"100%" style=3D"border-collapse: collapse;" class=3D""><tbody =
class=3D""><tr class=3D""><td class=3D"alignmentContainer" =
style=3D"border-collapse: collapse; overflow-wrap: break-word; =
word-break: break-word; font-size: 0px; padding: 0px; text-align: =
center;"><div style=3D"padding-top: 15px;" =
class=3D""></div></td></tr></tbody></table></div></td></tr></tbody></table=
></div><div style=3D"max-width: 600px; background-color: rgb(255, 255, =
255); margin: 0px auto; background-position: initial initial; =
background-repeat: initial initial;" class=3D""><table border=3D"0" =
cellspacing=3D"0" cellpadding=3D"0" align=3D"center" =
style=3D"border-collapse: collapse; font-size: 0px; width: 600px; =
background-color: rgb(255, 255, 255); background-position: initial =
initial; background-repeat: initial initial;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
text-align: center; vertical-align: top; font-size: 0px;" class=3D""><div =
class=3D"bard-column-100 bard-column" style=3D"text-align: left; =
vertical-align: top; display: inline-block; width: 600px; max-width: =
100%;"><table border=3D"0" cellspacing=3D"0" cellpadding=3D"0" =
width=3D"100%" style=3D"border-collapse: collapse;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
overflow-wrap: break-word; word-break: break-word; font-size: 0px; =
padding: 15px; text-align: left;" class=3D""><div class=3D""><div =
style=3D"text-align: center; color: rgb(117, 118, 121); font-family: =
Helvetica, Arial, sans-serif; font-size: 13px; padding: 0px; margin: =
0px; line-height: 1.6;" class=3D"">Visit<span =
class=3D"Apple-converted-space">&nbsp;</span><a =
href=3D"https://pg183.infusion-links.com/api/v1/click/5347555086565376/464=
6958497005568" class=3D"style-scope bard-text-block" target=3D"_blank" =
style=3D"color: rgb(67, 122, 212); padding: 0px; line-height: =
1.6;">www.otrs.com</a><span =
class=3D"Apple-converted-space">&nbsp;</span>or<span =
class=3D"Apple-converted-space">&nbsp;</span><a class=3D"style-scope =
bard-text-block" =
href=3D"https://pg183.infusion-links.com/api/v1/click/5292666427932672/464=
6958497005568" target=3D"_blank" style=3D"color: rgb(67, 122, 212); =
padding: 0px; line-height: 1.6;">contact us.<span =
class=3D"Apple-converted-space">&nbsp;</span></a></div></div></td></tr></t=
body></table></div></td></tr></tbody></table></div><div =
style=3D"max-width: 600px; background-color: rgb(255, 255, 255); margin: =
0px auto; background-position: initial initial; background-repeat: =
initial initial;" class=3D""><table border=3D"0" cellspacing=3D"0" =
cellpadding=3D"0" align=3D"center" style=3D"border-collapse: collapse; =
font-size: 0px; width: 600px; background-color: rgb(255, 255, 255); =
background-position: initial initial; background-repeat: initial =
initial;" class=3D""><tbody class=3D""><tr class=3D""><td =
style=3D"border-collapse: collapse; text-align: center; vertical-align: =
top; font-size: 0px;" class=3D""><div class=3D"bard-column-100 =
bard-column" style=3D"text-align: left; vertical-align: top; display: =
inline-block; width: 600px; max-width: 100%;"><table border=3D"0" =
cellspacing=3D"0" cellpadding=3D"0" width=3D"100%" =
style=3D"border-collapse: collapse;" class=3D""><tbody class=3D""><tr =
class=3D""><td class=3D"alignmentContainer" style=3D"border-collapse: =
collapse; overflow-wrap: break-word; word-break: break-word; font-size: =
0px; padding: 0px; text-align: center;"><div style=3D"padding-top: =
15px;" =
class=3D""></div></td></tr></tbody></table></div></td></tr></tbody></table=
></div><div style=3D"max-width: 600px; background-color: rgb(255, 255, =
255); margin: 0px auto; background-position: initial initial; =
background-repeat: initial initial;" class=3D""><table border=3D"0" =
cellspacing=3D"0" cellpadding=3D"0" align=3D"center" =
style=3D"border-collapse: collapse; font-size: 0px; width: 600px; =
background-color: rgb(255, 255, 255); background-position: initial =
initial; background-repeat: initial initial;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
text-align: center; vertical-align: top; font-size: 0px;" class=3D""><div =
class=3D"bard-column-100 bard-column" style=3D"text-align: left; =
vertical-align: top; display: inline-block; width: 600px; max-width: =
100%;"><table border=3D"0" cellspacing=3D"0" cellpadding=3D"0" =
width=3D"100%" style=3D"border-collapse: collapse;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
overflow-wrap: break-word; word-break: break-word; font-size: 0px; =
padding: 15px; text-align: left;" class=3D""><div class=3D""><p =
class=3D"style-scope bard-text-block" style=3D"text-align: center; =
color: rgb(117, 118, 121); font-family: Helvetica, Arial, sans-serif; =
font-size: 13px; padding: 0px; margin: 0px 0px 13px; line-height: =
1.6;">OTRS AG</p><p class=3D"style-scope bard-text-block" =
style=3D"text-align: center; color: rgb(117, 118, 121); font-family: =
Helvetica, Arial, sans-serif; font-size: 13px; padding: 0px; margin: =
13px 0px 0px; line-height: 1.6;">Zimmersm=C3=BChlenweg 11<br =
class=3D"">61440 Oberursel<span =
class=3D"Apple-converted-space">&nbsp;</span><br class=3D"">Germany<br =
class=3D"">+49 6172 681988 =
0</p></div></td></tr></tbody></table></div></td></tr></tbody></table></div=
><div style=3D"max-width: 600px; background-color: rgb(255, 255, 255); =
margin: 0px auto; background-position: initial initial; =
background-repeat: initial initial;" class=3D""><table border=3D"0" =
cellspacing=3D"0" cellpadding=3D"0" align=3D"center" =
style=3D"border-collapse: collapse; font-size: 0px; width: 600px; =
background-color: rgb(255, 255, 255); background-position: initial =
initial; background-repeat: initial initial;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
text-align: center; vertical-align: top; font-size: 0px;" class=3D""><br =
class=3D""></td></tr></tbody></table></div></div><img =
src=3D"https://is-tracking-pixel-api-prod.appspot.com/api/v1/render/583980=
0884199424/5690791670841344" width=3D"1" height=3D"1" border=3D"0" =
alt=3D"" style=3D"border: 0px; height: auto; line-height: 12px; outline: =
none; text-decoration: none; caret-color: rgb(0, 0, 0); font-family: =
HelveticaNeue; font-size: 12px; font-style: normal; font-variant-caps: =
normal; font-weight: normal; letter-spacing: normal; text-align: start; =
text-indent: 0px; text-transform: none; white-space: normal; =
word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: =
rgb(215, 215, 215);" class=3D""><span style=3D"caret-color: rgb(0, 0, =
0); font-family: HelveticaNeue; font-size: 12px; font-style: normal; =
font-variant-caps: normal; font-weight: normal; letter-spacing: normal; =
text-align: start; text-indent: 0px; text-transform: none; white-space: =
normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; =
background-color: rgb(215, 215, 215); text-decoration: none; float: =
none; display: inline !important;" class=3D""></span></div></div><br =
class=3D""></body></html>=

--Apple-Mail=_03AD157A-E960-4F55-8583-14B5148FC88B--

--Apple-Mail=_093BC32D-FBF7-479B-8D27-E860EB4B28FC
Content-Disposition: attachment;
	filename=smime.p7s
Content-Type: application/pkcs7-signature;
	name=smime.p7s
Content-Transfer-Encoding: base64
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--Apple-Mail=_093BC32D-FBF7-479B-8D27-E860EB4B28FC--

--===============9000282053482849901==
Content-Type: text/plain; charset="us-ascii"
MIME-Version: 1.0
Content-Transfer-Encoding: 7bit
Content-Disposition: inline

---------------------------------------------------------------------
OTRS mailing list: %(real_name)s - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/%(real_name)s
To unsubscribe: %(web_page_url)slistinfo%(cgiext)s/%(_internal_name)s
--===============9000282053482849901==--