New Security Updates for OTRS

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Security Advisories
Dear reader,

The following security fix/es was/were made:
OTRS Security Advisory 2021-20

ID: OSA-2021-20
Date: 2021-10-18
Title: Agents are able to lock the ticket without the "Owner" permission
Severity: 3.5 LOW
Product: OTRS 8.0.x
Fixed in: OTRS 8.0.17
FULL CVSS v3.1 VECTOR: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N
References: CVE-2021-36097
OTRS Security Advisory 2021-19

ID: OSA-2021-19
Date: 2021-10-18
Title: Regular Expression Denial of Service in postcs
Severity: 5.3 MEDIUM
Product: OTRS 8.0.x, OTRS 7.0.x
Fixed in: OTRS 8.0.17, OTRS 7.0.30
FULL CVSS v3.1 VECTOR: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:N/A:L
References: CVE-2021-23368
To read the entire Security Advisory/Advisories, please follow this =
link:
=
https://otrs.com/overview-release-notes-security-advisories/security-advis=
ories/=C2=A0 =
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JPeA0YG1QOA20EXeCw6phkCFTdkzNM6MJnmq9U1qKu7w8rcfgvHn8BiJl1mA=3D=3D>
Kind regards,=20
Your OTRS release team

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class=3D""></div></td></tr></tbody></table></div></td></tr></tbody></table=
></div></div><table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" =
align=3D"center" class=3D"" style=3D"background-color: rgb(255, 255, =
255); border-collapse: collapse; font-size: 0px; width: 600px; =
background-image: none; background-attachment: scroll; =
background-position: 0% 0%; background-repeat: repeat repeat;"><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
text-align: center; vertical-align: top;" class=3D""><div =
class=3D"bard-column-100 bard-column" style=3D"text-align: left; =
vertical-align: top; display: inline-block; width: 600px; max-width: =
100%;"><table width=3D"100%" cellspacing=3D"0" cellpadding=3D"0" =
border=3D"0" style=3D"border-collapse: collapse;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
overflow-wrap: break-word; word-break: break-word; font-size: 0px; =
padding: 15px;" class=3D""><div class=3D""><h1 class=3D"style-scope =
bard-text-block" style=3D"text-align: center; font-family: Helvetica, =
Arial, sans-serif; font-size: 48px; padding: 0px; margin: 0px; =
line-height: 1.6;">Security =
Advisories</h1></div></td></tr></tbody></table></div></td></tr></tbody></t=
able><div style=3D"caret-color: rgb(0, 0, 0); font-family: Helvetica; =
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none; background-image: none; background-attachment: scroll; =
background-color: rgb(255, 255, 255); max-width: 600px; width: 600px; =
margin: 0px auto; background-position: 0% 0%; background-repeat: repeat =
repeat;" class=3D""><div style=3D"max-width: 600px; background-image: =
none; background-attachment: scroll; background-color: rgb(255, 255, =
255); margin: 0px auto; background-position: 0% 0%; background-repeat: =
repeat repeat;" class=3D""><table cellspacing=3D"0" cellpadding=3D"0" =
border=3D"0" align=3D"center" style=3D"border-collapse: collapse; =
font-size: 0px; width: 600px; background-image: none; =
background-attachment: scroll; background-color: rgb(255, 255, 255); =
background-position: 0% 0%; background-repeat: repeat repeat;" =
class=3D""><tbody class=3D""><tr class=3D""><td style=3D"border-collapse: =
collapse; text-align: center; vertical-align: top; font-size: 0px;" =
class=3D""><div class=3D"bard-column-100 bard-column" style=3D"text-align:=
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max-width: 100%;"><table width=3D"100%" cellspacing=3D"0" =
cellpadding=3D"0" border=3D"0" style=3D"border-collapse: collapse;" =
class=3D""><tbody class=3D""><tr class=3D""><td =
class=3D"alignmentContainer" style=3D"border-collapse: collapse; =
overflow-wrap: break-word; word-break: break-word; font-size: 0px; =
padding: 15px; text-align: center;"><div class=3D""><div =
xmlns=3D"http://www.w3.org/1999/xhtml" style=3D"width: 427.5px; =
border-color: rgb(0, 0, 0); background-color: rgb(0, 0, 0); height: 1px; =
margin: 0px auto;" =
class=3D""></div></div></td></tr></tbody></table></div></td></tr></tbody><=
/table></div></div><table cellspacing=3D"0" cellpadding=3D"0" border=3D"0"=
 align=3D"center" style=3D"border-collapse: collapse; font-size: 0px; =
width: 600px; background-image: none; background-attachment: scroll; =
background-color: rgb(255, 255, 255); background-position: 0% 0%; =
background-repeat: repeat repeat;" class=3D""><tbody class=3D""><tr =
class=3D""><td style=3D"border-collapse: collapse; text-align: center; =
vertical-align: top;" class=3D""><div class=3D"bard-column-100 =
bard-column" style=3D"text-align: left; vertical-align: top; display: =
inline-block; width: 600px; max-width: 100%;"><table width=3D"100%" =
cellspacing=3D"0" cellpadding=3D"0" border=3D"0" style=3D"border-collapse:=
 collapse;" class=3D""><tbody class=3D""><tr class=3D""><td =
class=3D"alignmentContainer" style=3D"border-collapse: collapse; =
overflow-wrap: break-word; word-break: break-word; font-size: 0px; =
padding: 0px; text-align: =
center;"></td></tr></tbody></table></div></td></tr></tbody></table><table =
cellspacing=3D"0" cellpadding=3D"0" border=3D"0" align=3D"center" =
class=3D"" style=3D"background-color: rgb(255, 255, 255); =
border-collapse: collapse; font-size: 0px; width: 600px; =
background-image: none; background-attachment: scroll; =
background-position: 0% 0%; background-repeat: repeat repeat;"><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
text-align: center; vertical-align: top;" class=3D""><div =
class=3D"bard-column-100 bard-column" style=3D"text-align: left; =
vertical-align: top; display: inline-block; width: 600px; max-width: =
100%;"><table width=3D"100%" cellspacing=3D"0" cellpadding=3D"0" =
border=3D"0" style=3D"border-collapse: collapse;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
overflow-wrap: break-word; word-break: break-word; font-size: 0px; =
padding: 15px;" class=3D""><div class=3D""><p class=3D"style-scope =
bard-text-block" style=3D"color: rgb(117, 118, 121); font-family: =
Helvetica, Arial, sans-serif; font-size: 13px; padding: 0px; margin: 0px =
0px 13px; line-height: 1.6;">Dear reader,</p><p class=3D"style-scope =
bard-text-block" style=3D"color: rgb(117, 118, 121); font-family: =
Helvetica, Arial, sans-serif; font-size: 13px; padding: 0px; margin: =
13px 0px 0px; line-height: 1.6;">The following security fix/es was/were =
made:</p></div></td></tr></tbody></table></div></td></tr></tbody></table><=
table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" align=3D"center" =
class=3D"" style=3D"background-color: rgb(255, 255, 255); =
border-collapse: collapse; font-size: 0px; width: 600px; =
background-image: none; background-attachment: scroll; =
background-position: 0% 0%; background-repeat: repeat repeat;"><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
text-align: center; vertical-align: top;" class=3D""><div =
class=3D"bard-column-100 bard-column" style=3D"text-align: left; =
vertical-align: top; display: inline-block; width: 600px; max-width: =
100%;"><table width=3D"100%" cellspacing=3D"0" cellpadding=3D"0" =
border=3D"0" style=3D"border-collapse: collapse;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
overflow-wrap: break-word; word-break: break-word; font-size: 0px; =
padding: 15px;" class=3D""><div class=3D""><p class=3D"style-scope =
bard-text-block" style=3D"color: rgb(117, 118, 121); font-family: =
Helvetica, Arial, sans-serif; font-size: 13px; padding: 0px; margin: 0px =
0px 13px; line-height: 1.6;"><b class=3D"style-scope bard-text-block" =
style=3D"padding: 0px; line-height: 1.6;">OTRS Security Advisory =
2021-20</b></p><p class=3D"style-scope bard-text-block" style=3D"color: =
rgb(117, 118, 121); font-family: Helvetica, Arial, sans-serif; =
font-size: 13px; padding: 0px; margin: 13px 0px 0px; line-height: =
1.6;">ID: OSA-2021-20<br class=3D"">Date: 2021-10-18<br class=3D"">Title: =
Agents are able to lock the ticket without the "Owner" permission<br =
class=3D"">Severity: 3.5 LOW<br class=3D"">Product: OTRS 8.0.x<br =
class=3D"">Fixed in: OTRS 8.0.17<br class=3D"">FULL CVSS v3.1 VECTOR: =
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N<br class=3D"">References: =
CVE-2021-36097</p></div></td></tr></tbody></table></div></td></tr></tbody>=
</table><table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" =
align=3D"center" class=3D"" style=3D"background-color: rgb(255, 255, =
255); border-collapse: collapse; font-size: 0px; width: 600px; =
background-image: none; background-attachment: scroll; =
background-position: 0% 0%; background-repeat: repeat repeat;"><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
text-align: center; vertical-align: top;" class=3D""><div =
class=3D"bard-column-100 bard-column" style=3D"text-align: left; =
vertical-align: top; display: inline-block; width: 600px; max-width: =
100%;"><table width=3D"100%" cellspacing=3D"0" cellpadding=3D"0" =
border=3D"0" style=3D"border-collapse: collapse;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
overflow-wrap: break-word; word-break: break-word; font-size: 0px; =
padding: 15px;" class=3D""><div class=3D""><p class=3D"style-scope =
bard-text-block" style=3D"color: rgb(117, 118, 121); font-family: =
Helvetica, Arial, sans-serif; font-size: 13px; padding: 0px; margin: 0px =
0px 13px; line-height: 1.6;"><b class=3D"style-scope bard-text-block" =
style=3D"padding: 0px; line-height: 1.6;">OTRS Security Advisory =
2021-19</b></p><p class=3D"style-scope bard-text-block" style=3D"color: =
rgb(117, 118, 121); font-family: Helvetica, Arial, sans-serif; =
font-size: 13px; padding: 0px; margin: 13px 0px 0px; line-height: =
1.6;">ID: OSA-2021-19<br class=3D"">Date: 2021-10-18<br class=3D"">Title: =
Regular Expression Denial of Service in postcs<br class=3D"">Severity: =
5.3 MEDIUM<br class=3D"">Product: OTRS 8.0.x, OTRS 7.0.x<br =
class=3D"">Fixed in: OTRS 8.0.17, OTRS 7.0.30<br class=3D"">FULL CVSS =
v3.1 VECTOR: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:N/A:L<br =
class=3D"">References: =
CVE-2021-23368</p></div></td></tr></tbody></table></div></td></tr></tbody>=
</table><div style=3D"caret-color: rgb(0, 0, 0); font-family: Helvetica; =
font-size: 12px; font-style: normal; font-variant-caps: normal; =
font-weight: normal; letter-spacing: normal; text-align: start; =
text-indent: 0px; text-transform: none; white-space: normal; =
word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: =
none; background-image: none; background-attachment: scroll; =
background-color: rgb(255, 255, 255); max-width: 600px; width: 600px; =
margin: 0px auto; background-position: 0% 0%; background-repeat: repeat =
repeat;" class=3D""><div style=3D"max-width: 600px; background-image: =
none; background-attachment: scroll; background-color: rgb(255, 255, =
255); margin: 0px auto; background-position: 0% 0%; background-repeat: =
repeat repeat;" class=3D""><table cellspacing=3D"0" cellpadding=3D"0" =
border=3D"0" align=3D"center" style=3D"border-collapse: collapse; =
font-size: 0px; width: 600px; background-image: none; =
background-attachment: scroll; background-color: rgb(255, 255, 255); =
background-position: 0% 0%; background-repeat: repeat repeat;" =
class=3D""><tbody class=3D""><tr class=3D""><td style=3D"border-collapse: =
collapse; text-align: center; vertical-align: top; font-size: 0px;" =
class=3D""><div class=3D"bard-column-100 bard-column" style=3D"text-align:=
 left; vertical-align: top; display: inline-block; width: 600px; =
max-width: 100%;"><table width=3D"100%" cellspacing=3D"0" =
cellpadding=3D"0" border=3D"0" style=3D"border-collapse: collapse;" =
class=3D""><tbody class=3D""><tr class=3D""><td =
class=3D"alignmentContainer" style=3D"border-collapse: collapse; =
overflow-wrap: break-word; word-break: break-word; font-size: 0px; =
padding: 0px; text-align: center;"><div style=3D"padding-top: 15px;" =
class=3D""></div></td></tr></tbody></table></div></td></tr></tbody></table=
></div></div><table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" =
align=3D"center" class=3D"" style=3D"background-color: rgb(255, 255, =
255); border-collapse: collapse; font-size: 0px; width: 600px; =
background-image: none; background-attachment: scroll; =
background-position: 0% 0%; background-repeat: repeat repeat;"><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
text-align: center; vertical-align: top;" class=3D""><div =
class=3D"bard-column-100 bard-column" style=3D"text-align: left; =
vertical-align: top; display: inline-block; width: 600px; max-width: =
100%;"><table width=3D"100%" cellspacing=3D"0" cellpadding=3D"0" =
border=3D"0" style=3D"border-collapse: collapse;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
overflow-wrap: break-word; word-break: break-word; font-size: 0px; =
padding: 15px;" class=3D""><div class=3D""><div style=3D"color: rgb(117, =
118, 121); font-family: Helvetica, Arial, sans-serif; font-size: 13px; =
padding: 0px; margin: 0px; line-height: 1.6;" class=3D"">To read the =
entire Security Advisory/Advisories, please follow this link:<br =
class=3D""><a =
href=3D"https://pg183.keap-link013.com/v2/click/aa963d5eefb59647d727e26f0f=
69a580/eJyNkMGKwkAQRP-lz8aYbETNLYiEENeD7J5lSBptNpkZejqRIPn3neyKJwWvVdWvqL6=
BoFZaihpSsOdo_QEzYKzIEmrZGi2q-jOTZRIv4xk0pH9yNp2F9Pbs9uFP6moTTTcyWPSRr2O2L=
YtDftoXh9JHrWLf8Q4nSuJ4sXiAdp9ZsYdxfEnGlmTXe7iDVLjDaVJNfpZ8c-PzFxHr0jA0wm5=
emTY0PXJPeA0YG1QOA20EXeCw6phkCFTdkzNM6MJnmq9U1qKu7w8rcfgvHn8BiJl1mA=3D=3D"=
 class=3D"style-scope bard-text-block" target=3D"_blank" style=3D"color: =
rgb(67, 122, 212); padding: 0px; line-height: =
1.6;">https://otrs.com/overview-release-notes-security-advisories/security=
-advisories/&nbsp;</a></div></div></td></tr></tbody></table></div></td></t=
r></tbody></table><div style=3D"caret-color: rgb(0, 0, 0); font-family: =
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normal; font-weight: normal; letter-spacing: normal; text-align: start; =
text-indent: 0px; text-transform: none; white-space: normal; =
word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: =
none; background-image: none; background-attachment: scroll; =
background-color: rgb(255, 255, 255); max-width: 600px; width: 600px; =
margin: 0px auto; background-position: 0% 0%; background-repeat: repeat =
repeat;" class=3D""><div style=3D"max-width: 600px; background-image: =
none; background-attachment: scroll; background-color: rgb(255, 255, =
255); margin: 0px auto; background-position: 0% 0%; background-repeat: =
repeat repeat;" class=3D""><table cellspacing=3D"0" cellpadding=3D"0" =
border=3D"0" align=3D"center" style=3D"border-collapse: collapse; =
font-size: 0px; width: 600px; background-image: none; =
background-attachment: scroll; background-color: rgb(255, 255, 255); =
background-position: 0% 0%; background-repeat: repeat repeat;" =
class=3D""><tbody class=3D""><tr class=3D""><td style=3D"border-collapse: =
collapse; text-align: center; vertical-align: top; font-size: 0px;" =
class=3D""><div class=3D"bard-column-100 bard-column" style=3D"text-align:=
 left; vertical-align: top; display: inline-block; width: 600px; =
max-width: 100%;"><table width=3D"100%" cellspacing=3D"0" =
cellpadding=3D"0" border=3D"0" style=3D"border-collapse: collapse;" =
class=3D""><tbody class=3D""><tr class=3D""><td =
class=3D"alignmentContainer" style=3D"border-collapse: collapse; =
overflow-wrap: break-word; word-break: break-word; font-size: 0px; =
padding: 0px; text-align: center;"><div style=3D"padding-top: 15px;" =
class=3D""></div></td></tr></tbody></table></div></td></tr></tbody></table=
></div></div><table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" =
align=3D"center" class=3D"" style=3D"background-color: rgb(255, 255, =
255); border-collapse: collapse; font-size: 0px; width: 600px; =
background-image: none; background-attachment: scroll; =
background-position: 0% 0%; background-repeat: repeat repeat;"><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
text-align: center; vertical-align: top;" class=3D""><div =
class=3D"bard-column-100 bard-column" style=3D"text-align: left; =
vertical-align: top; display: inline-block; width: 600px; max-width: =
100%;"><table width=3D"100%" cellspacing=3D"0" cellpadding=3D"0" =
border=3D"0" style=3D"border-collapse: collapse;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
overflow-wrap: break-word; word-break: break-word; font-size: 0px; =
padding: 15px;" class=3D""><div class=3D""><div style=3D"color: rgb(117, =
118, 121); font-family: Helvetica, Arial, sans-serif; font-size: 13px; =
padding: 0px; margin: 0px; line-height: 1.6;" class=3D"">Kind =
regards,&nbsp;<br class=3D"">Your OTRS release team</div><div =
style=3D"color: rgb(117, 118, 121); font-family: Helvetica, Arial, =
sans-serif; font-size: 13px; padding: 0px; margin: 0px; line-height: =
1.6;" class=3D""><br =
class=3D""></div></div></td></tr></tbody></table></div></td></tr></tbody><=
/table><table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" =
align=3D"center" class=3D"" style=3D"background-color: rgb(255, 255, =
255); border-collapse: collapse; font-size: 0px; width: 600px; =
background-image: none; background-attachment: scroll; =
background-position: 0% 0%; background-repeat: repeat repeat;"><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
text-align: center; vertical-align: top;" class=3D""><div =
class=3D"bard-column-100 bard-column" style=3D"text-align: left; =
vertical-align: top; display: inline-block; width: 600px; max-width: =
100%;"><table width=3D"100%" cellspacing=3D"0" cellpadding=3D"0" =
border=3D"0" style=3D"border-collapse: collapse;" class=3D""><tbody =
class=3D""><tr class=3D""><td class=3D"alignmentContainer" =
style=3D"border-collapse: collapse; overflow-wrap: break-word; =
word-break: break-word; font-size: 0px; padding: 0px; text-align: =
center;"><a =
href=3D"https://pg183.keap-link004.com/v2/click/125a3149e59aca2785a10199f7=
e26fd7/eJyNj0ELgkAQhf_LnCV1UypvIiKieYg6h6xDLem6rGMg4n9vzahLQdd5733DNwKhLCW=
lFQSgLu52DRZo5EIJlBS1kkr-DD3fYz6zoBbylui2VxCM37bvfL5udq7vWECDQlM5HsIoS4vkn=
KdFZqqq1ObHPxzXY8z5gOJ9mOYwTT_J2AiK7wbeQUC6x1mpEkaLTro2_SuR6gLbbkl3K942Nl9=
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margin-right: auto;" class=3D""><img =
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line-height: 20px; outline: none; text-decoration: none; font-family: =
Helvetica, Arial, sans-serif; font-size: 20px; width: 600px;" =
class=3D""></a></td></tr></tbody></table></div></td></tr></tbody></table><=
blockquote type=3D"cite" class=3D""><div style=3D"caret-color: rgb(0, 0, =
0); font-family: Helvetica; font-size: 12px; font-style: normal; =
font-variant-caps: normal; font-weight: normal; letter-spacing: normal; =
text-align: start; text-indent: 0px; text-transform: none; white-space: =
normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; =
text-decoration: none; background-image: none; background-attachment: =
scroll; background-color: rgb(255, 255, 255); max-width: 600px; width: =
600px; margin: 0px auto; background-position: 0% 0%; background-repeat: =
repeat repeat;" class=3D""><div style=3D"max-width: 600px; =
background-image: none; background-attachment: scroll; background-color: =
rgb(255, 255, 255); margin: 0px auto; background-position: 0% 0%; =
background-repeat: repeat repeat;" class=3D""><table cellspacing=3D"0" =
cellpadding=3D"0" border=3D"0" align=3D"center" style=3D"border-collapse: =
collapse; font-size: 0px; width: 600px; background-image: none; =
background-attachment: scroll; background-color: rgb(255, 255, 255); =
background-position: 0% 0%; background-repeat: repeat repeat;" =
class=3D""><tbody class=3D""><tr class=3D""><td style=3D"border-collapse: =
collapse; text-align: center; vertical-align: top; font-size: 0px;" =
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class=3D""></div><div style=3D"caret-color: rgb(0, 0, 0); font-family: =
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word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: =
none; background-image: none; background-attachment: scroll; =
background-color: rgb(255, 255, 255); max-width: 600px; width: 600px; =
margin: 0px auto; background-position: 0% 0%; background-repeat: repeat =
repeat;" class=3D""><div style=3D"max-width: 600px; background-image: =
none; background-attachment: scroll; background-color: rgb(255, 255, =
255); margin: 0px auto; background-position: 0% 0%; background-repeat: =
repeat repeat;" class=3D""><table cellspacing=3D"0" cellpadding=3D"0" =
border=3D"0" align=3D"center" style=3D"border-collapse: collapse; =
font-size: 0px; width: 600px; background-image: none; =
background-attachment: scroll; background-color: rgb(255, 255, 255); =
background-position: 0% 0%; background-repeat: repeat repeat;" =
class=3D""><tbody class=3D""><tr class=3D""><td style=3D"border-collapse: =
collapse; text-align: center; vertical-align: top; font-size: 0px;" =
class=3D""><div class=3D"bard-column-100 bard-column" style=3D"text-align:=
 left; vertical-align: top; display: inline-block; width: 600px; =
max-width: 100%;"><table width=3D"100%" cellspacing=3D"0" =
cellpadding=3D"0" border=3D"0" style=3D"border-collapse: collapse;" =
class=3D""><tbody class=3D""><tr class=3D""><td =
class=3D"alignmentContainer" style=3D"border-collapse: collapse; =
overflow-wrap: break-word; word-break: break-word; font-size: 0px; =
padding: 15px; text-align: center;"><div class=3D""><div =
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border-color: rgb(0, 0, 0); background-color: rgb(0, 0, 0); height: 1px; =
margin: 0px auto;" =
class=3D""></div></div></td></tr></tbody></table></div></td></tr></tbody><=
/table></div></div><table cellspacing=3D"0" cellpadding=3D"0" border=3D"0"=
 align=3D"center" class=3D"" style=3D"background-color: rgb(255, 255, =
255); border-collapse: collapse; font-size: 0px; width: 600px; =
background-image: none; background-attachment: scroll; =
background-position: 0% 0%; background-repeat: repeat repeat;"><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
text-align: center; vertical-align: top;" class=3D""><div =
class=3D"bard-column-100 bard-column" style=3D"text-align: left; =
vertical-align: top; display: inline-block; width: 600px; max-width: =
100%;"><table width=3D"100%" cellspacing=3D"0" cellpadding=3D"0" =
border=3D"0" style=3D"border-collapse: collapse;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
overflow-wrap: break-word; word-break: break-word; font-size: 0px; =
padding: 15px;" class=3D""><div class=3D""><h2 class=3D"style-scope =
bard-text-block" style=3D"text-align: center; font-family: Helvetica, =
Arial, sans-serif; font-size: 18px; padding: 0px; margin: 0px 0px 15px; =
line-height: 1.6;">Subscribe to the OTRS Newsletter.</h2><p =
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color: rgb(117, 118, 121); font-family: Helvetica, Arial, sans-serif; =
font-size: 13px; padding: 0px; margin: 13px 0px 0px; line-height: =
1.6;"><span class=3D"style-scope bard-text-block">Read about OTRS =
service management solutions, product features, and interesting tips =
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word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: =
none; background-image: none; background-attachment: scroll; =
background-color: rgb(255, 255, 255); max-width: 600px; width: 600px; =
margin: 0px auto; background-position: 0% 0%; background-repeat: repeat =
repeat;" class=3D""><div style=3D"max-width: 600px; background-image: =
none; background-attachment: scroll; background-color: rgb(255, 255, =
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repeat repeat;" class=3D""><table cellspacing=3D"0" cellpadding=3D"0" =
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max-width: 100%;"><table width=3D"100%" cellspacing=3D"0" =
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class=3D""><tbody class=3D""><tr class=3D""><td =
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background-position: 0% 0%; background-repeat: repeat repeat;"><tbody =
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text-align: center; vertical-align: top;" class=3D""><div =
class=3D"bard-column-50 bard-column" style=3D"text-align: left; =
vertical-align: top; display: inline-block; width: 300px; max-width: =
50%;"><table width=3D"100%" cellspacing=3D"0" cellpadding=3D"0" =
border=3D"0" style=3D"border-collapse: collapse;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
overflow-wrap: break-word; word-break: break-word; font-size: 0px; =
padding: 15px;" class=3D""><div class=3D""><div style=3D"text-align: =
center; color: rgb(117, 118, 121); font-family: Helvetica, Arial, =
sans-serif; font-size: 13px; padding: 0px; margin: 0px; line-height: =
1.6;" class=3D""><a =
href=3D"https://pg183.keap-link008.com/v2/click/0adf3841fce0d1deb4c93be8e9=
7fe37f/eJyNkE8LgkAQxb_LnK1VUzJvIiKidYg6h-hgS7ouu2Mh4ndv-0Ongm7DvDe_4b0JCEU=
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padding: 0px; line-height: =
1.6;">German</a></div></div></td></tr></tbody></table></div>&nbsp;<div =
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vertical-align: top; display: inline-block; width: 300px; max-width: =
50%;"><table width=3D"100%" cellspacing=3D"0" cellpadding=3D"0" =
border=3D"0" style=3D"border-collapse: collapse;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
overflow-wrap: break-word; word-break: break-word; font-size: 0px; =
padding: 15px;" class=3D""><div class=3D""><div style=3D"text-align: =
center; color: rgb(117, 118, 121); font-family: Helvetica, Arial, =
sans-serif; font-size: 13px; padding: 0px; margin: 0px; line-height: =
1.6;" class=3D""><a =
href=3D"https://pg183.keap-link003.com/v2/click/7cde127bccfa3342159206a6e4=
b3f774/eJyNkM0LgkAQxf-XOVt-pH14ExERzUPUOUQHW9J12R0LEf_31opOBd2GeW9-w3sjEPK=
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padding: 0px; line-height: =
1.6;">English</a></div></div></td></tr></tbody></table></div></td></tr></t=
body></table><table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" =
align=3D"center" class=3D"" style=3D"background-color: rgb(255, 255, =
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background-position: 0% 0%; background-repeat: repeat repeat;"><tbody =
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text-align: center; vertical-align: top;" class=3D""><div =
class=3D"bard-column-50 bard-column" style=3D"text-align: left; =
vertical-align: top; display: inline-block; width: 300px; max-width: =
50%;"><table width=3D"100%" cellspacing=3D"0" cellpadding=3D"0" =
border=3D"0" style=3D"border-collapse: collapse;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
overflow-wrap: break-word; word-break: break-word; font-size: 0px; =
padding: 15px;" class=3D""><div class=3D""><div style=3D"text-align: =
center; color: rgb(117, 118, 121); font-family: Helvetica, Arial, =
sans-serif; font-size: 13px; padding: 0px; margin: 0px; line-height: =
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href=3D"https://pg183.keap-link008.com/v2/click/602dd892ee2c1eabe7cd84a39b=
52a92e/eJyNkMEKwjAQRP9lz9W0NaL2JiIlVHsQPUtplxqsSUi2ikj_3VSlJwVvy87sW2YeQKg=
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bard-text-block" target=3D"_blank" style=3D"color: rgb(67, 122, 212); =
padding: 0px; line-height: =
1.6;">Spanish</a></div></div></td></tr></tbody></table></div>&nbsp;<div =
class=3D"bard-column-50 bard-column" style=3D"text-align: left; =
vertical-align: top; display: inline-block; width: 300px; max-width: =
50%;"><table width=3D"100%" cellspacing=3D"0" cellpadding=3D"0" =
border=3D"0" style=3D"border-collapse: collapse;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
overflow-wrap: break-word; word-break: break-word; font-size: 0px; =
padding: 15px;" class=3D""><div class=3D""><div style=3D"text-align: =
center; color: rgb(117, 118, 121); font-family: Helvetica, Arial, =
sans-serif; font-size: 13px; padding: 0px; margin: 0px; line-height: =
1.6;" class=3D""><a =
href=3D"https://pg183.keap-link006.com/v2/click/0f95e963ac1959446ce5d311e6=
3ec3de/eJyNkE8LgkAQxb_LnK0tMypvIiFidYg6h-hgS7YOu2Mh4Xdv-kOngm7DvPd-w5sbMJr=
ccFpCCFSN5xPwwGKhSaPhuDGcF08xmAb-1Peg1uaU2KYlCG_fsh_9sZ0txoFkuCMUy24bxVm6S=
Q6rdJOJlXIrN_7hCMUfjT6g5TpKV9D3P8l41ry8CNxByLbFR6VSSy3e21r8R2ZyoVINWzcsmrM=
iVgavrkZmtAOLlXYyKEHlRGjK9yMy7F7A_g42dmWW" class=3D"style-scope =
bard-text-block" target=3D"_blank" style=3D"color: rgb(67, 122, 212); =
padding: 0px; line-height: =
1.6;">Portuguese</a></div></div></td></tr></tbody></table></div></td></tr>=
</tbody></table><div style=3D"caret-color: rgb(0, 0, 0); font-family: =
Helvetica; font-size: 12px; font-style: normal; font-variant-caps: =
normal; font-weight: normal; letter-spacing: normal; text-align: start; =
text-indent: 0px; text-transform: none; white-space: normal; =
word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: =
none; background-image: none; background-attachment: scroll; =
background-color: rgb(255, 255, 255); max-width: 600px; width: 600px; =
margin: 0px auto; background-position: 0% 0%; background-repeat: repeat =
repeat;" class=3D""><div style=3D"max-width: 600px; background-image: =
none; background-attachment: scroll; background-color: rgb(255, 255, =
255); margin: 0px auto; background-position: 0% 0%; background-repeat: =
repeat repeat;" class=3D""><table cellspacing=3D"0" cellpadding=3D"0" =
border=3D"0" align=3D"center" style=3D"border-collapse: collapse; =
font-size: 0px; width: 600px; background-image: none; =
background-attachment: scroll; background-color: rgb(255, 255, 255); =
background-position: 0% 0%; background-repeat: repeat repeat;" =
class=3D""><tbody class=3D""><tr class=3D""><td style=3D"border-collapse: =
collapse; text-align: center; vertical-align: top; font-size: 0px;" =
class=3D""><div class=3D"bard-column-100 bard-column" style=3D"text-align:=
 left; vertical-align: top; display: inline-block; width: 600px; =
max-width: 100%;"><table width=3D"100%" cellspacing=3D"0" =
cellpadding=3D"0" border=3D"0" style=3D"border-collapse: collapse;" =
class=3D""><tbody class=3D""><tr class=3D""><td =
class=3D"alignmentContainer" style=3D"border-collapse: collapse; =
overflow-wrap: break-word; word-break: break-word; font-size: 0px; =
padding: 15px; text-align: center;"><div class=3D""><div =
xmlns=3D"http://www.w3.org/1999/xhtml" style=3D"width: 427.5px; =
border-color: rgb(0, 0, 0); background-color: rgb(0, 0, 0); height: 1px; =
margin: 0px auto;" =
class=3D""></div></div></td></tr></tbody></table></div></td></tr></tbody><=
/table></div></div><table cellspacing=3D"0" cellpadding=3D"0" border=3D"0"=
 align=3D"center" class=3D"" style=3D"background-color: rgb(255, 255, =
255); border-collapse: collapse; font-size: 0px; width: 600px; =
background-image: none; background-attachment: scroll; =
background-position: 0% 0%; background-repeat: repeat repeat;"><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
text-align: center; vertical-align: top;" class=3D""><div =
class=3D"bard-column-100 bard-column" style=3D"text-align: left; =
vertical-align: top; display: inline-block; width: 600px; max-width: =
100%;"><table width=3D"100%" cellspacing=3D"0" cellpadding=3D"0" =
border=3D"0" style=3D"border-collapse: collapse;" class=3D""><tbody =
class=3D""><tr class=3D""><td class=3D"alignmentContainer" =
style=3D"border-collapse: collapse; overflow-wrap: break-word; =
word-break: break-word; font-size: 0px; padding: 15px; text-align: =
center;"><div class=3D"socialBlock" style=3D"margin-left: auto; =
margin-right: auto;"><a href=3D"https://www.facebook.com/OTRSGroup/" =
target=3D"_blank" border=3D"3.5" style=3D"border: 3.5px solid rgb(255, =
255, 255);" class=3D""><img =
src=3D"https://javascript_library.s3.amazonaws.com/bard/ic-facebook.png" =
alt=3D"Facebook" width=3D"40" height=3D"40" style=3D"border: 0px; =
height: auto; line-height: 0px; outline: none; text-decoration: none;" =
class=3D""></a>&nbsp;<span class=3D""></span><a =
href=3D"https://twitter.com/otrsgroup" target=3D"_blank" border=3D"3.5" =
style=3D"border: 3.5px solid rgb(255, 255, 255);" class=3D""><img =
src=3D"https://javascript_library.s3.amazonaws.com/bard/ic-twitter.png" =
alt=3D"Twitter" width=3D"40" height=3D"40" style=3D"border: 0px; height: =
auto; line-height: 0px; outline: none; text-decoration: none;" =
class=3D""></a>&nbsp;<span class=3D""></span><a =
href=3D"https://www.linkedin.com/company/154779" target=3D"_blank" =
border=3D"3.5" style=3D"border: 3.5px solid rgb(255, 255, 255);" =
class=3D""><img =
src=3D"https://javascript_library.s3.amazonaws.com/bard/ic-linkedin.png" =
alt=3D"LinkedIn" width=3D"40" height=3D"40" style=3D"border: 0px; =
height: auto; line-height: 0px; outline: none; text-decoration: none;" =
class=3D""></a>&nbsp;<span class=3D""></span><a =
href=3D"https://www.youtube.com/channel/UCHdOAyuwwkkk5ko_vy0X8_g" =
target=3D"_blank" border=3D"3.5" style=3D"border: 3.5px solid rgb(255, =
255, 255);" class=3D""><img =
src=3D"https://javascript_library.s3.amazonaws.com/bard/ic-youtube.png" =
alt=3D"YouTube" width=3D"40" height=3D"40" style=3D"border: 0px; height: =
auto; line-height: 0px; outline: none; text-decoration: none;" =
class=3D""></a>&nbsp;<span class=3D""></span><a =
href=3D"https://www.instagram.com/otrs_group/" target=3D"_blank" =
border=3D"3.5" style=3D"border: 3.5px solid rgb(255, 255, 255);" =
class=3D""><img =
src=3D"https://javascript_library.s3.amazonaws.com/bard/ic-instagram-2.png=
" alt=3D"Instagram" width=3D"40" height=3D"40" style=3D"border: 0px; =
height: auto; line-height: 0px; outline: none; text-decoration: none;" =
class=3D""></a></div></td></tr></tbody></table></div></td></tr></tbody></t=
able><table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" =
align=3D"center" style=3D"border-collapse: collapse; font-size: 0px; =
width: 600px; background-image: none; background-attachment: scroll; =
background-color: rgb(255, 255, 255); background-position: 0% 0%; =
background-repeat: repeat repeat;" class=3D""><tbody class=3D""><tr =
class=3D""><td style=3D"border-collapse: collapse; text-align: center; =
vertical-align: top;" class=3D""><div class=3D"bard-column-100 =
bard-column" style=3D"text-align: left; vertical-align: top; display: =
inline-block; width: 600px; max-width: 100%;"><table width=3D"100%" =
cellspacing=3D"0" cellpadding=3D"0" border=3D"0" style=3D"border-collapse:=
 collapse;" class=3D""><tbody class=3D""><tr class=3D""><td =
class=3D"alignmentContainer" style=3D"border-collapse: collapse; =
overflow-wrap: break-word; word-break: break-word; font-size: 0px; =
padding: 15px; text-align: center;"><div =
class=3D""></div></td></tr></tbody></table></div></td></tr></tbody></table=
><div style=3D"caret-color: rgb(0, 0, 0); font-family: Helvetica; =
font-size: 12px; font-style: normal; font-variant-caps: normal; =
font-weight: normal; letter-spacing: normal; text-align: start; =
text-indent: 0px; text-transform: none; white-space: normal; =
word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: =
none; background-image: none; background-attachment: scroll; =
background-color: rgb(255, 255, 255); max-width: 600px; width: 600px; =
margin: 0px auto; background-position: 0% 0%; background-repeat: repeat =
repeat;" class=3D""><div style=3D"max-width: 600px; background-image: =
none; background-attachment: scroll; background-color: rgb(255, 255, =
255); margin: 0px auto; background-position: 0% 0%; background-repeat: =
repeat repeat;" class=3D""><table cellspacing=3D"0" cellpadding=3D"0" =
border=3D"0" align=3D"center" style=3D"border-collapse: collapse; =
font-size: 0px; width: 600px; background-image: none; =
background-attachment: scroll; background-color: rgb(255, 255, 255); =
background-position: 0% 0%; background-repeat: repeat repeat;" =
class=3D""><tbody class=3D""><tr class=3D""><td style=3D"border-collapse: =
collapse; text-align: center; vertical-align: top; font-size: 0px;" =
class=3D""><div class=3D"bard-column-100 bard-column" style=3D"text-align:=
 left; vertical-align: top; display: inline-block; width: 600px; =
max-width: 100%;"><table width=3D"100%" cellspacing=3D"0" =
cellpadding=3D"0" border=3D"0" style=3D"border-collapse: collapse;" =
class=3D""><tbody class=3D""><tr class=3D""><td =
class=3D"alignmentContainer" style=3D"border-collapse: collapse; =
overflow-wrap: break-word; word-break: break-word; font-size: 0px; =
padding: 0px; text-align: center;"><div style=3D"padding-top: 15px;" =
class=3D""></div></td></tr></tbody></table></div></td></tr></tbody></table=
></div></div><table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" =
align=3D"center" class=3D"" style=3D"background-color: rgb(255, 255, =
255); border-collapse: collapse; font-size: 0px; width: 600px; =
background-image: none; background-attachment: scroll; =
background-position: 0% 0%; background-repeat: repeat repeat;"><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
text-align: center; vertical-align: top;" class=3D""><div =
class=3D"bard-column-100 bard-column" style=3D"text-align: left; =
vertical-align: top; display: inline-block; width: 600px; max-width: =
100%;"><table width=3D"100%" cellspacing=3D"0" cellpadding=3D"0" =
border=3D"0" style=3D"border-collapse: collapse;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
overflow-wrap: break-word; word-break: break-word; font-size: 0px; =
padding: 15px;" class=3D""><div class=3D""><div style=3D"text-align: =
center; color: rgb(117, 118, 121); font-family: Helvetica, Arial, =
sans-serif; font-size: 13px; padding: 0px; margin: 0px; line-height: =
1.6;" class=3D"">Visit&nbsp;<a =
href=3D"https://pg183.keap-link011.com/v2/click/fe922f5bab4dedb7b7bdceabd6=
ab52d4/eJyNkMEKgkAQht9lzqLuplhChESEaB6iziLuUku5LuuYiPjurRV1Keg6_zff8M8AyGU=
hMWYQgjqR-Qws0LwUSnCJ61piUT5Cz_eoTy24CnnZ6rpVEA7fdt_5NA0WxHMtwF5xgxz20TqJs=
22exlliUFVoc-MfD_EodT-izS6KUxjHn2ZeCdzcjLyBEHXLp0pMmFp41FfDnxFVEzpO13V2jbq=
xy7pyVi1WuWBLQgNiHIVSXLLXBxLeP03jHVI1Yc8=3D" class=3D"style-scope =
bard-text-block" target=3D"_blank" style=3D"color: rgb(67, 122, 212); =
padding: 0px; line-height: 1.6;">www.otrs.com</a>&nbsp;or&nbsp;<a =
class=3D"style-scope bard-text-block" =
href=3D"https://pg183.keap-link002.com/v2/click/05eb6b6d0a5b5da9aa13f358c4=
7f40e7/eJyNj8EKgkAURf_lraXRUcnciYiI5iJqHTIONaTjMD4DEf-9McNVQdt37z2PMwFyWUn=
MaghB3ZzABQs0Z0IJLjHuJFbsHXq-R31qQSPkI9XdoCCcvm23fLnuD44bWICj4qZyPkVxnpXpt=
cjK3FRVpc2PfziOR6ltb6DkGGUFzPNPMm8FJk8D7yFEPfBFqRZGCy-6Mf07oupDQjrU_Y51LWG=
rKDHbSiku6495zseVML8AYCZflQ=3D=3D" target=3D"_blank" style=3D"color: =
rgb(67, 122, 212); padding: 0px; line-height: 1.6;">contact =
us.&nbsp;</a></div></div></td></tr></tbody></table></div></td></tr></tbody=
></table><div style=3D"caret-color: rgb(0, 0, 0); font-family: =
Helvetica; font-size: 12px; font-style: normal; font-variant-caps: =
normal; font-weight: normal; letter-spacing: normal; text-align: start; =
text-indent: 0px; text-transform: none; white-space: normal; =
word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: =
none; background-image: none; background-attachment: scroll; =
background-color: rgb(255, 255, 255); max-width: 600px; width: 600px; =
margin: 0px auto; background-position: 0% 0%; background-repeat: repeat =
repeat;" class=3D""><div style=3D"max-width: 600px; background-image: =
none; background-attachment: scroll; background-color: rgb(255, 255, =
255); margin: 0px auto; background-position: 0% 0%; background-repeat: =
repeat repeat;" class=3D""><table cellspacing=3D"0" cellpadding=3D"0" =
border=3D"0" align=3D"center" style=3D"border-collapse: collapse; =
font-size: 0px; width: 600px; background-image: none; =
background-attachment: scroll; background-color: rgb(255, 255, 255); =
background-position: 0% 0%; background-repeat: repeat repeat;" =
class=3D""><tbody class=3D""><tr class=3D""><td style=3D"border-collapse: =
collapse; text-align: center; vertical-align: top; font-size: 0px;" =
class=3D""><div class=3D"bard-column-100 bard-column" style=3D"text-align:=
 left; vertical-align: top; display: inline-block; width: 600px; =
max-width: 100%;"><table width=3D"100%" cellspacing=3D"0" =
cellpadding=3D"0" border=3D"0" style=3D"border-collapse: collapse;" =
class=3D""><tbody class=3D""><tr class=3D""><td =
class=3D"alignmentContainer" style=3D"border-collapse: collapse; =
overflow-wrap: break-word; word-break: break-word; font-size: 0px; =
padding: 0px; text-align: center;"><div style=3D"padding-top: 15px;" =
class=3D""></div></td></tr></tbody></table></div></td></tr></tbody></table=
></div></div><table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" =
align=3D"center" class=3D"" style=3D"background-color: rgb(255, 255, =
255); border-collapse: collapse; font-size: 0px; width: 600px; =
background-image: none; background-attachment: scroll; =
background-position: 0% 0%; background-repeat: repeat repeat;"><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
text-align: center; vertical-align: top;" class=3D""><div =
class=3D"bard-column-100 bard-column" style=3D"text-align: left; =
vertical-align: top; display: inline-block; width: 600px; max-width: =
100%;"><table width=3D"100%" cellspacing=3D"0" cellpadding=3D"0" =
border=3D"0" style=3D"border-collapse: collapse;" class=3D""><tbody =
class=3D""><tr class=3D""><td style=3D"border-collapse: collapse; =
overflow-wrap: break-word; word-break: break-word; font-size: 0px; =
padding: 15px;" class=3D""><div class=3D""><p class=3D"style-scope =
bard-text-block" style=3D"text-align: center; color: rgb(117, 118, 121); =
font-family: Helvetica, Arial, sans-serif; font-size: 13px; padding: =
0px; margin: 0px 0px 13px; line-height: 1.6;">OTRS AG</p><p =
class=3D"style-scope bard-text-block" style=3D"text-align: center; =
color: rgb(117, 118, 121); font-family: Helvetica, Arial, sans-serif; =
font-size: 13px; padding: 0px; margin: 13px 0px 0px; line-height: =
1.6;">Zimmersm=C3=BChlenweg 11<br class=3D"">61440 Oberursel&nbsp;<br =
class=3D"">Germany<br class=3D"">+49 6172 681988 =
0</p></div></td></tr></tbody></table></div></td></tr></tbody></table></div=
><br class=3D""></body></html>=

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