A New Rolling Release Has Been Released For OTRS

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[https://pg183.files.keap.app/pg183/deb8a0b1-eccd-40b9-98d4-731032e18e97]
Release Notes


Dear customers,



We have improved OTRS even further, so we are announcing the following roll=
ing releases today. Thank you for helping to improve OTRS.



Release date: July 15, 2024



Rolling Release:

OTRS 2024.5



You=92ll find the specific release notes detailed under

https://otrs.com/otrs-software-solutions/otrs/overview-release-notes-securi=
ty-advisories/release-notes/<https://pg183.keap-link007.com/v2/click/788dc3=
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OTRS Group managed customers are updated by our Customer Solution Team. OTR=
S On-Premise customers should obtain the new product version from our exclu=
sive download area at https://portal.otrs.com<https://pg183.keap-link007.co=
m/v2/click/bf828d585857c0b2f3c68c64f783c4f3/eJyNj00LgkAURf_LW4tfZQzuJEREcxG=
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Kind regards,

Your OTRS release team




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<h1 style=3D"text-align: center; line-height: 140%; margin: 0px; font-famil=
y: helvetica, sans-serif; font-size: 28px; font-weight: 700;">
Release Notes</h1>
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&nbsp;</div>
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<p style=3D"text-align: left; line-height: 140%; margin: 0px;"><span style=
=3D"font-family: helvetica, sans-serif; font-size: 14px;">Dear customers,</=
span></p>
<p style=3D"text-align: left; line-height: 140%; margin: 0px;"><span style=
=3D"font-family: helvetica, sans-serif; font-size: 14px;">&nbsp;</span></p>
<p style=3D"text-align: left; line-height: 140%; margin: 0px;"><span style=
=3D"font-family: helvetica, sans-serif; font-size: 14px;">We have improved =
OTRS even further, so we are announcing the following rolling releases toda=
y. Thank you for helping to improve OTRS.</span></p>
<p style=3D"text-align: left; line-height: 140%; margin: 0px;"><span style=
=3D"font-family: helvetica, sans-serif; font-size: 14px;">&nbsp;</span></p>
<p style=3D"text-align: left; line-height: 140%; margin: 0px;"><span style=
=3D"font-family: helvetica, sans-serif; font-size: 14px;"><b>Release date:<=
/b>&nbsp;July 15, 2024</span></p>
<p style=3D"text-align: left; line-height: 140%; margin: 0px;"><span style=
=3D"font-family: helvetica, sans-serif; font-size: 14px;">&nbsp;</span></p>
<p style=3D"text-align: left; line-height: 140%; margin: 0px;"><span style=
=3D"font-family: helvetica, sans-serif; font-size: 14px;"><b>Rolling Releas=
e:</b></span></p>
<p style=3D"text-align: left; line-height: 140%; margin: 0px;"><span style=
=3D"font-family: helvetica, sans-serif; font-size: 14px;">OTRS 2024.5</span=
></p>
<p style=3D"text-align: left; line-height: 140%; margin: 0px;"><span style=
=3D"font-family: helvetica, sans-serif; font-size: 14px;">&nbsp;</span></p>
<p style=3D"text-align: left; line-height: 140%; margin: 0px;"><span style=
=3D"font-family: helvetica, sans-serif; font-size: 14px;">You=92ll find the=
 specific release notes detailed under</span></p>
<p style=3D"text-align: left; line-height: 140%; margin: 0px;"><span style=
=3D"font-family: helvetica, sans-serif; font-size: 14px; color: rgb(105, 19=
0, 204);"><u><a href=3D"https://pg183.keap-link007.com/v2/click/788dc3e114b=
21a53e2f47669daae0734/eJyNkEFrwzAMhf-Lz0mdZO0wuZVSSkjbw9jOwyTqJpbaRlZSQsl_n=
5qNwmCD3YT06ek9XRWDs46rVpUqvOXmQSWKoMGA4HjjHdtmHppiaR5XierQfezI90GV19927_Nb=
Nzd5tjSJ4jGAMM9P601dHXev--pYCxssyZH_CBWrzGTFXWh7WFd7NU1_KsMZeTuIeFQlUw-3TC1=
KLn6hTvh35hBLrT1TXDT-PBdp9Ce-iCcpup7Ruzj3tR-ABoRLStCBjZA6zyA4ND0hj6ltB4yeEK=
L-QWhxYkMA134_sobxy8_0CQMHftU=3D" style=3D"color: rgb(105, 190, 204); margi=
n-top: 0px; margin-bottom: 0px;" data-auth=3D"NotApplicable" data-u-link-va=
lue=3D"eyJuYW1lIjoid2ViIiwiYXR0cnMiOnsiaHJlZiI6Int7aHJlZn19IiwidGFyZ2V0Ijoi=
X2JsYW5rIiwiZGF0YS10YWctaWQiOiJ7e3RhZ319In0sInZhbHVlcyI6eyJocmVmIjoiaHR0cHM=
6Ly9vdHJzLmNvbS9vdHJzLXNvZnR3YXJlLXNvbHV0aW9ucy9vdHJzL292ZXJ2aWV3LXJlbGVhc2=
Utbm90ZXMtc2VjdXJpdHktYWR2aXNvcmllcy9yZWxlYXNlLW5vdGVzLyIsInRhZyI6W119fQ=3D=
=3D" id=3D"OWAa6eeb44d-e753-f703-c2c7-8aa921dbd119" class=3D"OWAAutoLink">h=
ttps://otrs.com/otrs-software-solutions/otrs/overview-release-notes-securit=
y-advisories/release-notes/</a></u></span></p>
<p style=3D"text-align: left; line-height: 140%; margin: 0px;"><span style=
=3D"font-family: helvetica, sans-serif; font-size: 14px;">&nbsp;</span></p>
<p style=3D"text-align: left; line-height: 140%; margin: 0px;"><span style=
=3D"font-family: helvetica, sans-serif; font-size: 14px;">OTRS Group manage=
d customers are updated by our Customer Solution Team. OTRS On-Premise cust=
omers should obtain the new product version
 from our exclusive download area at </span><span style=3D"font-family: hel=
vetica, sans-serif; font-size: 14px; color: rgb(105, 190, 204);"><u><a href=
=3D"https://pg183.keap-link007.com/v2/click/bf828d585857c0b2f3c68c64f783c4f=
3/eJyNj00LgkAURf_LW4tfZQzuJEREcxG1jkGHGtKZx_gMRPzvjRWuCtq-e8953AlIKK4obyAGv=
AZsAw4YUUuUQtFeK-L1K2Thlu0iB1qp7pnRA0I8fWPXfLkGLPAj3wEaUdjO6Zjsi7zKLmVeFbaL=
3Ngn_4jCyGd-uIrSQ5KXMM8_zaKTlD6svIeYzCCWTY20u-hsWtu_EWEfex5qQ7x1NZnerXVnSY4=
oVPMZXojxzc9P8GNfQQ=3D=3D" style=3D"color: rgb(105, 190, 204); margin-top: =
0px; margin-bottom: 0px;" data-auth=3D"NotApplicable" data-u-link-value=3D"=
eyJuYW1lIjoid2ViIiwiYXR0cnMiOnsiaHJlZiI6Int7aHJlZn19IiwidGFyZ2V0IjoiX2JsYW5=
rIiwiZGF0YS10YWctaWQiOiJ7e3RhZ319In0sInZhbHVlcyI6eyJocmVmIjoiaHR0cHM6Ly9wb3=
J0YWwub3Rycy5jb20iLCJ0YWciOltdfX0=3D" id=3D"OWA70aebc9f-3430-9ad1-afcc-1268=
1a7a7cde" class=3D"OWAAutoLink">https://portal.otrs.com</a></u></span><span=
 style=3D"font-family: helvetica, sans-serif; font-size: 14px;">.</span></p=
>
<p style=3D"text-align: left; line-height: 140%; margin: 0px;"><span style=
=3D"font-family: helvetica, sans-serif; font-size: 14px;">&nbsp;</span></p>
<p style=3D"text-align: left; line-height: 140%; margin: 0px;"><span style=
=3D"font-family: helvetica, sans-serif; font-size: 14px;">Kind regards,</sp=
an></p>
<p style=3D"text-align: left; line-height: 140%; margin: 0px;"><span style=
=3D"font-family: helvetica, sans-serif; font-size: 14px;">Your OTRS release=
 team</span></p>
<p style=3D"text-align: left; line-height: 140%; margin: 0px;"><span style=
=3D"font-family: helvetica, sans-serif; font-size: 14px;">&nbsp;</span></p>
</td>
</tr>
</tbody>
</table>
<table id=3D"x_u_content_divider_14" style=3D"width: 100%; color: rgb(0, 0,=
 0); border-collapse: collapse; border-spacing: 0px; box-sizing: border-box=
;">
<tbody>
<tr>
<td style=3D"padding: 20px 10px; vertical-align: top; word-break: break-wor=
d; color: rgb(0, 0, 0);" align=3D"left">
<table style=3D"border-top: 1px solid rgb(187, 187, 187); width: 91%; table=
-layout: fixed; color: rgb(0, 0, 0); border-collapse: collapse; border-spac=
ing: 0px; box-sizing: border-box;" align=3D"center">
<tbody>
<tr>
<td style=3D"line-height: 0px; vertical-align: top; word-break: break-word;=
 color: rgb(0, 0, 0);">
<div style=3D"line-height: 0px; font-family: helvetica, sans-serif; font-si=
ze: 0px;">
&nbsp;</div>
</td>
</tr>
</tbody>
</table>
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</tr>
</tbody>
</table>
</div>
</div>
</div>
<div id=3D"x_u_row_25" class=3D"x_u-row-container x_u_row x_v-row-padding--=
vertical x_v-row-background-image--outer x_v-row-background-color" style=3D=
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<div id=3D"x_u_column_35" class=3D"x_u-col x_u-col-100 x_u_column" style=3D=
"margin:0px;max-width:320px;min-width:500px;display:table-cell;vertical-ali=
gn:top">
<table id=3D"x_u_content_heading_5" style=3D"width: 100%; color: rgb(0, 0, =
0); border-collapse: collapse; border-spacing: 0px; box-sizing: border-box;=
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<tbody>
<tr>
<td style=3D"padding: 10px; vertical-align: top; word-break: break-word; co=
lor: rgb(0, 0, 0);" align=3D"left">
<h2 style=3D"text-align: center; line-height: 140%; margin: 0px; font-famil=
y: helvetica, sans-serif; font-size: 20px; font-weight: 700;">
Subscribe to the OTRS Newsletter.</h2>
</td>
</tr>
</tbody>
</table>
<table id=3D"x_u_content_text_17" style=3D"width: 100%; color: rgb(0, 0, 0)=
; border-collapse: collapse; border-spacing: 0px; box-sizing: border-box;">
<tbody>
<tr>
<td style=3D"padding: 10px; vertical-align: top; word-break: break-word; co=
lor: rgb(0, 0, 0);" align=3D"left">
<p style=3D"text-align: center; line-height: 140%; margin: 0px;"><span styl=
e=3D"font-family: helvetica, sans-serif; font-size: 14px;">Read about OTRS =
service management solutions, product features, and interesting tips from o=
ur experts every month. Simply select
 your desired language.</span></p>
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</table>
</div>
</div>
</div>
<div id=3D"x_u_row_23" class=3D"x_u-row-container x_u_row x_v-row-padding--=
vertical x_v-row-background-image--outer x_v-row-background-color" style=3D=
"margin:0px">
<div style=3D"margin: 0px auto; max-width: 500px; min-width: 320px;">
<div id=3D"x_u_column_32" class=3D"x_u-col x_u-col-50 x_u_column" style=3D"=
margin:0px;max-width:320px;min-width:250px;display:table-cell;vertical-alig=
n:top">
<table id=3D"x_u_content_text_14" style=3D"width: 100%; color: rgb(0, 0, 0)=
; border-collapse: collapse; border-spacing: 0px; box-sizing: border-box;">
<tbody>
<tr>
<td style=3D"padding: 10px; vertical-align: top; word-break: break-word; co=
lor: rgb(0, 0, 0);" align=3D"left">
<p style=3D"text-align: center; line-height: 140%; margin: 0px;"><span styl=
e=3D"font-family: helvetica, sans-serif; font-size: 14px; color: rgb(105, 1=
90, 204);"><u><a href=3D"https://pg183.keap-link007.com/v2/click/e28f5afcd3=
3bdef2d4da7672e3adedb9/eJyNkkmPm0AQhf8LZ3tYzGppDtgBhgE8ZvF6QQ3duDG4aUOD5Yz8=
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ff9v9rT-noi4KijTh2J2i0ZNE5tJzV07quytv9FLQjiH_A5IUQRf-gKzAdH3u8fgnGV1KZg0jvO=
PmrO3R8yZYjnexTVuPfswY7eY8_xX2UiFAp888QVBf8ubCDxKf12Ve8Ro00AxIho6giKAkFLoi5=
HKmKoWWCRrKePR-X1WW5Z8qM8RF6hNPtP3tanCxU6LDScVTfIq1Q99LAZaJMbQA-2EG8YyyATm6=
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mWWpSvK2D6nwTt3XV6NOgOGNJJkOwaDMYVZ0lp2VyxnCtgt4EYe3ChFrX7OJHYbJ3irsXf1zi7h=
3syXHPsJ14i5UhnCxwPd4obYPvy2_eNbI2meTFvp2aXa7FWl2T8PV17BtQigj89S4euv9s_fEDd=
0DFcg=3D=3D" style=3D"color: rgb(105, 190, 204); margin-top: 0px; margin-bo=
ttom: 0px;" data-auth=3D"NotApplicable" id=3D"OWAabbe36ac-218a-bf67-0b97-98=
ce1c2f735c" class=3D"OWAAutoLink">German</a></u></span></p>
<p style=3D"text-align: center; line-height: 140%; margin: 0px;"><span styl=
e=3D"font-family: helvetica, sans-serif; font-size: 14px;">&nbsp;</span></p=
>
<p style=3D"text-align: center; line-height: 140%; margin: 0px;"><span styl=
e=3D"font-family: helvetica, sans-serif; font-size: 14px; color: rgb(105, 1=
90, 204);"><u><a href=3D"https://pg183.keap-link007.com/v2/click/2642203198=
f408100a589e7c9c41e33f/eJyNkktzokAUhf8LaydAAwruUAR5iAZEEzdUA82rATvQ4CPlfw9m=
prKaqZrtPed-p-6p-8lQ1MCGmgkzZ0jGywIzYVoUF6RADV2eGwrjb1EGojyVJkxVNNhozz1h5p9=
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OnbY-eNyXFeBcN2mr055SSbs6y32EvGEHy65nHcdOX-FyzA2DjqogxG0EFpIooo4jnBZGXFIgQi=
KHAp5EIIyllkXVz8Up2Mqy-XqPQaWzBDUnZ731r6aqKJ13VJNpUoFIAWe2MGeVPnN1n4L4e7oYy=
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41bTyI1E64RptP7q-3A1XTUa7U6dzYWZQKhj-axKG1tbVuV1bi4t3sfa7Lfbb_J2uF-5GCk1qHz=
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tvEeA=3D=3D" style=3D"color: rgb(105, 190, 204); margin-top: 0px; margin-bo=
ttom: 0px;" data-auth=3D"NotApplicable" id=3D"OWA0aca24b1-7f95-f216-dd08-8a=
caaf846d89" class=3D"OWAAutoLink">Spanish</a></u></span></p>
</td>
</tr>
</tbody>
</table>
</div>
<div id=3D"x_u_column_33" class=3D"x_u-col x_u-col-50 x_u_column" style=3D"=
margin:0px;max-width:320px;min-width:250px;display:table-cell;vertical-alig=
n:top">
<table id=3D"x_u_content_text_16" style=3D"width: 100%; color: rgb(0, 0, 0)=
; border-collapse: collapse; border-spacing: 0px; box-sizing: border-box;">
<tbody>
<tr>
<td style=3D"padding: 10px; vertical-align: top; word-break: break-word; co=
lor: rgb(0, 0, 0);" align=3D"left">
<p style=3D"text-align: center; line-height: 140%; margin: 0px;"><span styl=
e=3D"font-family: helvetica, sans-serif; font-size: 14px; color: rgb(105, 1=
90, 204);"><u><a href=3D"https://pg183.keap-link007.com/v2/click/87d54dbe6f=
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g=3D=3D" style=3D"color: rgb(105, 190, 204); margin-top: 0px; margin-bottom=
: 0px;" data-auth=3D"NotApplicable" id=3D"OWA977be8bd-6a46-7e35-77f5-0011f0=
bfd1f6" class=3D"OWAAutoLink">English</a></u></span></p>
<p style=3D"text-align: center; line-height: 140%; margin: 0px;"><span styl=
e=3D"font-family: helvetica, sans-serif; font-size: 14px;">&nbsp;</span></p=
>
<p style=3D"text-align: center; line-height: 140%; margin: 0px;"><span styl=
e=3D"font-family: helvetica, sans-serif; font-size: 14px; color: rgb(105, 1=
90, 204);"><u><a href=3D"https://pg183.keap-link007.com/v2/click/a99128a768=
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MSd" style=3D"color: rgb(105, 190, 204); margin-top: 0px; margin-bottom: 0p=
x;" data-auth=3D"NotApplicable" id=3D"OWAbe96e294-d177-cb66-92fc-ebab6d2793=
f1" class=3D"OWAAutoLink">Portuguese</a></u></span></p>
</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
<div id=3D"x_u_row_26" class=3D"x_u-row-container x_u_row x_v-row-padding--=
vertical x_v-row-background-image--outer x_v-row-background-color" style=3D=
"margin:0px">
<div style=3D"margin: 0px auto; max-width: 500px; min-width: 320px;">
<div id=3D"x_u_column_36" class=3D"x_u-col x_u-col-100 x_u_column" style=3D=
"margin:0px;max-width:320px;min-width:500px;display:table-cell;vertical-ali=
gn:top">
<table id=3D"x_u_content_divider_15" style=3D"width: 100%; color: rgb(0, 0,=
 0); border-collapse: collapse; border-spacing: 0px; box-sizing: border-box=
;">
<tbody>
<tr>
<td style=3D"padding: 20px 10px; vertical-align: top; word-break: break-wor=
d; color: rgb(0, 0, 0);" align=3D"left">
<table style=3D"border-top: 1px solid rgb(187, 187, 187); width: 91%; table=
-layout: fixed; color: rgb(0, 0, 0); border-collapse: collapse; border-spac=
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<tbody>
<tr>
<td style=3D"line-height: 0px; vertical-align: top; word-break: break-word;=
 color: rgb(0, 0, 0);">
<div style=3D"line-height: 0px; font-family: helvetica, sans-serif; font-si=
ze: 0px;">
&nbsp;</div>
</td>
</tr>
</tbody>
</table>
</td>
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</tbody>
</table>
<table id=3D"x_u_content_social_2" style=3D"width: 100%; color: rgb(0, 0, 0=
); border-collapse: collapse; border-spacing: 0px; box-sizing: border-box;"=
>
<tbody>
<tr>
<td style=3D"padding: 10px; vertical-align: top; word-break: break-word; co=
lor: rgb(0, 0, 0);" align=3D"left">
<div style=3D"margin: 0px;" align=3D"center">
<div style=3D"margin: 0px; max-width: 184px; display: table;">
<table style=3D"display: inline-block; margin-right: 5px; width: 32px; heig=
ht: 32px; table-layout: fixed; color: rgb(0, 0, 0); border-collapse: collap=
se; border-spacing: 0px; box-sizing: border-box;" align=3D"left">
<tbody>
<tr>
<td style=3D"vertical-align: top; word-break: break-word; color: rgb(0, 0, =
0);" align=3D"left">
<span style=3D"font-family: helvetica, sans-serif; color: rgb(105, 190, 204=
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27133b10-c1bc-c30e-9c18-8044cbde43f9" class=3D"OWAAutoLink"><img alt=3D"Fac=
ebook" title=3D"Facebook" style=3D"width: 32px; height: auto; max-width: 32=
px; border-width: medium; border-style: none; border-color: currentcolor; d=
isplay: block; float: none;" width=3D"32" src=3D"https://cdn.tools.unlayer.=
com/social/icons/circle/facebook.png"></a></u></span></td>
</tr>
</tbody>
</table>
<table style=3D"display: inline-block; margin-right: 5px; width: 32px; heig=
ht: 32px; table-layout: fixed; color: rgb(0, 0, 0); border-collapse: collap=
se; border-spacing: 0px; box-sizing: border-box;" align=3D"left">
<tbody>
<tr>
<td style=3D"vertical-align: top; word-break: break-word; color: rgb(0, 0, =
0);" align=3D"left">
<span style=3D"font-family: helvetica, sans-serif; color: rgb(105, 190, 204=
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