[otrs-cvs] doc-admin/en/content/customization process-management.xml, 1.17, 1.18
"CVS commits notifications of OTRS.org" <[email protected]>
| Newsgroups | gmane.comp.otrs.cvs |
|---|---|
| Message-ID | <[email protected]> |
Comments:
Update of /home/cvs/doc-admin/en/content/customization
In directory lancelot:/tmp/cvs-serv19347/en/content/customization
Modified Files:
process-management.xml
Log Message:
Re-indented examples.
Author: cr
Index: process-management.xml
===================================================================
RCS file: /home/cvs/doc-admin/en/content/customization/process-management.xml,v
retrieving revision 1.17
retrieving revision 1.18
diff -2 -u -d -r1.17 -r1.18
--- process-management.xml 10 Dec 2012 14:21:28 -0000 1.17
+++ process-management.xml 10 Dec 2012 14:42:50 -0000 1.18
@@ -1766,16 +1766,15 @@
<para>
<screen>
-$Self->{'Process'} =
-{
+$Self->{'Process'} = {
'P1' => {
- Name => 'Book order',
- CreateTime => '16-02-2012 13:37:00',
- CreateBy => '1',
- ChangeTime => '17-02-2012 13:37:00',
- ChangeBy => '1',
- State => 'Active',
- StartActivity => 'A1',
+ Name => 'Book order',
+ CreateTime => '16-02-2012 13:37:00',
+ CreateBy => '1',
+ ChangeTime => '17-02-2012 13:37:00',
+ ChangeBy => '1',
+ State => 'Active',
+ StartActivity => 'A1',
StartActivityDialog => 'AD1',
- Path => {
+ Path => {
'A1' => {
'T1' => {
@@ -1791,13 +1790,13 @@
},
'P2' => {
- Name => 'IT order',
- CreateTime => '26-02-2012 13:37:00',
- CreateBy => '1',
- ChangeTime => '27-02-2012 13:37:00',
- ChangeBy => '1',
- State => 'Active',
- StartActivity => 'A2',
+ Name => 'IT order',
+ CreateTime => '26-02-2012 13:37:00',
+ CreateBy => '1',
+ ChangeTime => '27-02-2012 13:37:00',
+ ChangeBy => '1',
+ State => 'Active',
+ StartActivity => 'A2',
StartActivityDialog => 'AD2',
- Path => {
+ Path => {
'A2' => {
'T3' => {
@@ -2027,16 +2026,16 @@
$Self->{'Process::ActivityDialog'} = {
'AD1' => {
- Name => 'ActivityDialog 1 optional',
+ Name => 'ActivityDialog 1 optional',
DescriptionShort => 'Basic info',
DescriptionLong => 'Please insert the necessesary basic information for IT orders',
- CreateTime => '28-02-2012 13:37:00',
- CreateBy => '1',
- ChangeTime => '29-02-2012 13:37:00',
- ChangeBy => '1',
+ CreateTime => '28-02-2012 13:37:00',
+ CreateBy => '1',
+ ChangeTime => '29-02-2012 13:37:00',
+ ChangeBy => '1',
Fields => {
PriorityID => {
DescriptionShort => 'Priority ID',
DescriptionLong => 'Enter the priority here',
- Display => 2,
+ Display => 2,
},
},
@@ -2049,26 +2048,26 @@
DescriptionShort => 'Basic info',
DescriptionLong => 'Please insert the necessesary basic information for Book orders',
- CreateTime => '28-02-2012 13:37:00',
- CreateBy => '1',
- ChangeTime => '29-02-2012 13:37:00',
- ChangeBy => '1',
+ CreateTime => '28-02-2012 13:37:00',
+ CreateBy => '1',
+ ChangeTime => '29-02-2012 13:37:00',
+ ChangeBy => '1',
Fields => {
StateID => {
- DescriptionShort => 'State ID',
- DescriptionLong => 'Enter the state here',
- Display => 2,
- DefaultValue => '2',
+ DescriptionShort => 'State ID',
+ DescriptionLong => 'Enter the state here',
+ Display => 2,
+ DefaultValue => '2',
},
Queue => {
- DescriptionShort => 'Queue ID',
- DescriptionLong => 'Enter the queue here',
- Display => 2,
- DefaultValue => 'Raw',
+ DescriptionShort => 'Queue ID',
+ DescriptionLong => 'Enter the queue here',
+ Display => 2,
+ DefaultValue => 'Raw',
},
Title => {
- DescriptionShort => 'Title',
- DescriptionLong => 'Enter the title here',
- Display => 1,
- DefaultValue => 'Default Title',
+ DescriptionShort => 'Title',
+ DescriptionLong => 'Enter the title here',
+ Display => 1,
+ DefaultValue => 'Default Title',
},
DynamicField_Anzahl => {
@@ -2125,29 +2124,29 @@
<para>
<screen>
-Title
-State
-StateID
-Priority
-PriorityID
-Lock
-LockID
-Queue
-QueueID
-Customer
-CustomerID
-CustomerNo
-CustomerUserID
-Owner
-OwnerID
-Type
-TypeID
-SLA
-SLAID
-Service
-ServiceID
-Responsible
-ResponsibleID
-PendingTime
-DynamicField_$FieldName # for all dynamic fields
+ Title
+ State
+ StateID
+ Priority
+ PriorityID
+ Lock
+ LockID
+ Queue
+ QueueID
+ Customer
+ CustomerID
+ CustomerNo
+ CustomerUserID
+ Owner
+ OwnerID
+ Type
+ TypeID
+ SLA
+ SLAID
+ Service
+ ServiceID
+ Responsible
+ ResponsibleID
+ PendingTime
+ DynamicField_$FieldName # for all dynamic fields
</screen>
</para>
@@ -2158,8 +2157,8 @@
<screen>
StateID => {
- DescriptionShort => 'State ID',
- DescriptionLong => 'Enter the state here',
- Display => 2,
- DefaultValue => '2',
+ DescriptionShort => 'State ID',
+ DescriptionLong => 'Enter the state here',
+ Display => 2,
+ DefaultValue => '2',
},
</screen>
@@ -2252,8 +2251,8 @@
<screen>
Queue => {
- DescriptionShort => 'Queue',
- DescriptionLong => 'Enter the queue here',
- Display => 2,
- DefaultValue => 'Raw',
+ DescriptionShort => 'Queue',
+ DescriptionLong => 'Enter the queue here',
+ Display => 2,
+ DefaultValue => 'Raw',
},
</screen>
@@ -2264,6 +2263,6 @@
<title>FieldOrder</title>
<para>
- Here the display order of the fields is configured.
- IMPORTANT: Invisible fields also must be configured here, because only configured fields will be considered
+ Here the display order of the fields is configured. IMPORTANT: Invisible fields
+ also must be configured here, because only configured fields will be considered
when saving. Fields which are not configured will not be saved.
</para>
@@ -2301,12 +2300,12 @@
Name => 'Transition 1',
CreateTime => '14-03-2012 13:37:00', # optional
- CreateBy => '1', # optional
+ CreateBy => '1', # optional
ChangeTime => '15-03-2012 13:37:00', # optional
- ChangeBy => '15-03-2012 13:37:00', # optional
- Condition => {
- Cond1 => {
+ ChangeBy => '15-03-2012 13:37:00', # optional
+ Condition => {
+ Cond1 => {
Fields => {
StateID => {
- Type => 'String',
+ Type => 'String',
Match => '1',
},
@@ -2316,13 +2315,13 @@
},
'T2' => {
- Name => 'Transition 2 optional',
- CreateTime => 'DATE', # optional
- CreateBy => 'USERID', # optional
- ChangeTime => 'DATE', # optional
- ChangeBy => 'USERID', # optional
+ Name => 'Transition 2 optional',
+ CreateTime => 'DATE', # optional
+ CreateBy => 'USERID', # optional
+ ChangeTime => 'DATE', # optional
+ ChangeBy => 'USERID', # optional
Condition => {
Cond1 => {
- Queue => 'Raw',
- DynamicField_Farbe => '2',
+ Queue => 'Raw',
+ DynamicField_Farbe => '2',
DynamicField_Anzahl => '1',
},
@@ -2372,14 +2371,14 @@
<screen>
Condition => {
- Type => 'and',
+ Type => 'and',
Cond1 => {
- Type => 'and',
+ Type => 'and',
Fields => {
StateID => {
- Type => 'String',
+ Type => 'String',
Match => '1',
},
DynamicField_Marke => {
- Type => 'String',
+ Type => 'String',
Match => 'VW',
},
@@ -2389,5 +2388,5 @@
Fields => {
Queue => {
- Type => 'String',
+ Type => 'String',
Match => 'Raw',
},
@@ -2465,5 +2464,5 @@
Fields => {
StateID => {
- Type => 'String',
+ Type => 'String',
Match => '1',
},
@@ -2476,29 +2475,29 @@
Example of a field name. The following ticket fields can be used:
<screen>
-Title
-State
-StateID
-Priority
-PriorityID
-Lock
-LockID
-Queue
-QueueID
-Customer
-CustomerID
-CustomerNo
-CustomerUserID
-Owner
-OwnerID
-Type
-TypeID
-SLA
-SLAID
-Service
-ServiceID
-Responsible
-ResponsibleID
-PendingTime
-DynamicField_$FieldName # for all DynamicFields
+ Title
+ State
+ StateID
+ Priority
+ PriorityID
+ Lock
+ LockID
+ Queue
+ QueueID
+ Customer
+ CustomerID
+ CustomerNo
+ CustomerUserID
+ Owner
+ OwnerID
+ Type
+ TypeID
+ SLA
+ SLAID
+ Service
+ ServiceID
+ Responsible
+ ResponsibleID
+ PendingTime
+ DynamicField_$FieldName # for all DynamicFields
</screen>
</para>
@@ -2571,5 +2570,5 @@
$Self->{'Process::TransitionAction'} = {
'TA1' => {
- Name => 'Queue Move',
+ Name => 'Queue Move',
Module => 'Kernel::System::ProcessManagement::TransitionAction::QueueMove',
Config => {
@@ -2611,5 +2610,5 @@
$Self->{'Process::TransitionAction'} = {
'TA1' => {
- Name => 'Queue Move Junk',
+ Name => 'Queue Move Junk',
Module => 'Kernel::System::ProcessManagement::TransitionAction::QueueMove',
Config => {
@@ -2618,5 +2617,5 @@
},
'TA2' => {
- Name => 'Queue Move Raw',
+ Name => 'Queue Move Raw',
Module => 'Kernel::System::ProcessManagement::TransitionAction::QueueMove',
Config => {
@@ -2653,23 +2652,21 @@
Module => 'Kernel::System::ProcessManagement::TransitionAction::ArticleCreate',
Config => {
- ArticleType => 'note-internal', # email-external|email-internal|phone|fax|...
- SenderType => 'agent', # agent|system|customer
- ContentType =>
- 'text/plain; charset=ISO-8859-15', # or optional Charset & MimeType
- Subject => 'some short description', # required
- Body => 'the message text', # required
- HistoryType => 'OwnerUpdate', # EmailCustomer|Move|AddNote|PriorityUpdate|WebRequestCustomer|...
- HistoryComment => 'Some free text!',
- From => 'Some Agent <[email protected]>', # not required but useful
- To => 'Some Customer A <[email protected]>', # not required but useful
- Cc => 'Some Customer B <[email protected]>', # not required but useful
- ReplyTo => 'Some Customer B <[email protected]>', # not required
- InReplyTo => '<[email protected]>', # not required but useful
- References => '<[email protected]> <[email protected]>', # not required but useful
- NoAgentNotify => 0, # if you don't want to send agent notifications
- AutoResponseType =>
- 'auto reply', # auto reject|auto follow up|auto reply/new ticket|auto remove
+ ArticleType => 'note-internal', # email-external|email-internal|phone|fax|...
+ SenderType => 'agent', # agent|system|customer
+ ContentType => 'text/plain; charset=ISO-8859-15', # or optional Charset & MimeType
+ Subject => 'some short description', # required
+ Body => 'the message text', # required
+ HistoryType => 'OwnerUpdate', # EmailCustomer|Move|AddNote|PriorityUpdate|WebRequestCustomer|...
+ HistoryComment => 'Some free text!',
+ From => 'Some Agent <[email protected]>', # not required but useful
+ To => 'Some Customer A <[email protected]>', # not required but useful
+ Cc => 'Some Customer B <[email protected]>', # not required but useful
+ ReplyTo => 'Some Customer B <[email protected]>', # not required
+ InReplyTo => '<[email protected]>', # not required but useful
+ References => '<[email protected]> <[email protected]>', # not required but useful
+ NoAgentNotify => 0, # if you don't want to send agent notifications
+ AutoResponseType => 'auto reply', # auto reject|auto follow up|auto reply/new ticket|auto remove
- ForceNotificationToUserID => [ 1, 43, 56 ], # if you want to force somebody
+ ForceNotificationToUserID => [ 1, 43, 56 ], # if you want to force somebody
ExcludeNotificationToUserID => [ 43, 56 ],
# if you want full exclude somebody from notfications,
@@ -2930,9 +2927,9 @@
DynamicField => 'MasterSlave', # or DynamicField_MasterSlave
DynamicFieldMapping => {
- Master => {
+ Master => {
State => 'open'
}
# or
- Master => {
+ Master => {
StateID => 3
}
@@ -3063,5 +3060,5 @@
Properties => {
Ticket => {
- Status => 'new',
+ Status => 'new',
}
},
@@ -3073,5 +3070,5 @@
Properties => {
Ticket => {
- Queue => ['Raw']
+ Queue => ['Raw']
}
},
@@ -3083,5 +3080,5 @@
Properties => {
Ticket => {
- Priority => ['3 normal']
+ Priority => ['3 normal']
}
},
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