[otrs-cvs] otrs/Kernel/System/Ticket/Event NotificationEvent.pm, 1.37.2.1, 1.37.2.2

Comments:
Update of /home/cvs/otrs/Kernel/System/Ticket/Event
In directory lancelot:/tmp/cvs-serv27780/Kernel/System/Ticket/Event

Modified Files:
      Tag: rel-3_1
	NotificationEvent.pm 
Log Message:
Fixed bug#8974 - Event Based Notification does not populate REALNAME with Customer User data.

Author: mb

Index: NotificationEvent.pm
===================================================================
RCS file: /home/cvs/otrs/Kernel/System/Ticket/Event/NotificationEvent.pm,v
retrieving revision 1.37.2.1
retrieving revision 1.37.2.2
diff -2 -u -d -r1.37.2.1 -r1.37.2.2
--- NotificationEvent.pm	1 Aug 2012 22:39:22 -0000	1.37.2.1
+++ NotificationEvent.pm	10 Dec 2012 15:07:40 -0000	1.37.2.2
@@ -521,9 +521,4 @@
     }
 
-    # prepare customer realname
-    if ( $Notification{Body} =~ /<OTRS_CUSTOMER_REALNAME>/ && $Recipient{Realname} ) {
-        $Notification{Body} =~ s/<OTRS_CUSTOMER_REALNAME>/$Recipient{Realname}/g;
-    }
-
     # replace config options
     $Notification{Body}    =~ s{<OTRS_CONFIG_(.+?)>}{$Self->{ConfigObject}->Get($1)}egx;
@@ -543,4 +538,13 @@
         DynamicFields => 1,
     );
+
+    # prepare customer realname
+    if ( $Notification{Body} =~ /<OTRS_CUSTOMER_REALNAME>/ ) {
+        my $RealName = $Self->{CustomerUserObject}->CustomerName(
+            UserLogin => $Ticket{CustomerUserID}
+        ) || $Recipient{Realname};
+        $Notification{Body} =~ s/<OTRS_CUSTOMER_REALNAME>/$RealName/g;
+    }
+
     for my $Key ( keys %Ticket ) {
         next if !defined $Ticket{$Key};
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