[otrs-cvs] doc-admin/en/content/customization process-management.xml, 1.21, 1.22

Comments:
Update of /home/cvs/doc-admin/en/content/customization
In directory lancelot:/tmp/cvs-serv25247/en/content/customization

Modified Files:
	process-management.xml 
Log Message:
Added ServiceSet and SLASet Transition Actions.

Author: cr

Index: process-management.xml
===================================================================
RCS file: /home/cvs/doc-admin/en/content/customization/process-management.xml,v
retrieving revision 1.21
retrieving revision 1.22
diff -2 -u -d -r1.21 -r1.22
--- process-management.xml	4 Jan 2013 17:20:06 -0000	1.21
+++ process-management.xml	4 Jan 2013 22:50:15 -0000	1.22
@@ -757,4 +757,6 @@
                         <listitem><para>QueueMove</para></listitem>
                         <listitem><para>ResponsibleSet</para></listitem>
+                        <listitem><para>ServiceSet</para></listitem>
+                        <listitem><para>SLASet</para></listitem>
                         <listitem><para>StateSet</para></listitem>
                         <listitem><para>TicketTypeSet</para></listitem>
@@ -2906,4 +2908,73 @@
 
                 <section>
+                    <title>ServiceSet</title>
+                    <para>
+                        Assigns a service to a process ticket.
+                        The ticket requires to have a customer and the service must be assigned to
+                        that customer.
+                        Example:
+                    </para>
+                    <para>
+                        <screen><![CDATA[
+$Self->{'Process::TransitionAction'} = {
+    'TA1' => {
+        Name   => 'Set MyService service',
+        Module => 'Kernel::System::ProcessManagement::TransitionAction::ServiceSet',
+        Config => {
+            Service   => 'MyService',
+            # or
+            ServiceID => 123,
+        },
+    },
+};
+                        ]]></screen>
+                    </para>
+                    <para>
+                        'Name' specifies the name of the configured TransitionAction.
+                    </para>
+                    <para>
+                        'Service' defines the new service of the process ticket. The full name is
+                        required (e.g. GramdFatherService::FatherService::SonService ).
+                    </para>
+                    <para>
+                        'ServiceID' defines the internal ID of the new service.
+                    </para>
+                </section>
+
+                <section>
+                    <title>SLASet</title>
+                    <para>
+                        Assigns a service level agreement to a process ticket.
+                        The ticket requires to have a service and the SLA must be assigned to
+                        that service.
+                        Example:
+                    </para>
+                    <para>
+                        <screen><![CDATA[
+$Self->{'Process::TransitionAction'} = {
+    'TA1' => {
+        Name   => 'Set MySLA SLA',
+        Module => 'Kernel::System::ProcessManagement::TransitionAction::SLASet',
+        Config => {
+            SLA   => 'MyService',
+            # or
+            SLAID => 123,
+        },
+    },
+};
+                        ]]></screen>
+                    </para>
+                    <para>
+                        'Name' specifies the name of the configured TransitionAction.
+                    </para>
+                    <para>
+                        'SLA' defines the new service level agreement of the process ticket.
+                    </para>
+                    <para>
+                        'SLAID' defines the internal ID of the new SLA.
+                    </para>
+                </section>
+
+                <section>
                     <title>StateSet</title>
                     <para>
@@ -2917,5 +2988,5 @@
         Module => 'Kernel::System::ProcessManagement::TransitionAction::StateSet',
         Config => {
-            State  => 'open',
+            State   => 'open',
             # or
             StateID => 4,
@@ -2948,5 +3019,5 @@
         Module => 'Kernel::System::ProcessManagement::TransitionAction::TicketTypeSet',
         Config => {
-            TicketType => 'default',
+            TicketType     => 'default',
             # or
             # TicketTypeID => '1',
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