[otrs-cvs] doc-admin/en/content/customization process-management.xml, 1.24, 1.25
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|---|---|
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Comments:
Update of /home/cvs/doc-admin/en/content/customization
In directory lancelot:/tmp/cvs-serv17107/en/content/customization
Modified Files:
process-management.xml
Log Message:
Updated to current TransitionActions and parameters.
Author: cr
Index: process-management.xml
===================================================================
RCS file: /home/cvs/doc-admin/en/content/customization/process-management.xml,v
retrieving revision 1.24
retrieving revision 1.25
diff -2 -u -d -r1.24 -r1.25
--- process-management.xml 9 Jan 2013 19:37:51 -0000 1.24
+++ process-management.xml 11 Jan 2013 06:19:30 -0000 1.25
@@ -751,15 +751,15 @@
<para>
<itemizedlist>
- <listitem><para>ArticleCreate</para></listitem>
- <listitem><para>CustomerSet</para></listitem>
<listitem><para>DynamicFieldSet</para></listitem>
- <listitem><para>OwnerSet</para></listitem>
- <listitem><para>QueueMove</para></listitem>
- <listitem><para>ResponsibleSet</para></listitem>
- <listitem><para>ServiceSet</para></listitem>
- <listitem><para>SLASet</para></listitem>
- <listitem><para>StateSet</para></listitem>
+ <listitem><para>TicketArticleCreate</para></listitem>
+ <listitem><para>TicketCustomerSet</para></listitem>
+ <listitem><para>TicketLockSet</para></listitem>
+ <listitem><para>TicketOwnerSet</para></listitem>
+ <listitem><para>TicketQueueSet</para></listitem>
+ <listitem><para>TicketResponsibleSet</para></listitem>
+ <listitem><para>TicketServiceSet</para></listitem>
+ <listitem><para>TicketSLASet</para></listitem>
+ <listitem><para>TicketStateSet</para></listitem>
<listitem><para>TicketTypeSet</para></listitem>
- <listitem><para>TicketUnlock</para></listitem>
</itemizedlist>
</para>
@@ -1669,6 +1669,6 @@
Config:
Config:
- TargetQueue: Superior
- Module: Kernel::System::ProcessManagement::TransitionAction::QueueMove
+ Queue: Superior
+ Module: Kernel::System::ProcessManagement::TransitionAction::TicketQueueSet
CreateTime: 2012-11-23 15:50:59
EntityID: TA1
@@ -1680,5 +1680,5 @@
Config:
Responsible: Superior
- Module: Kernel::System::ProcessManagement::TransitionAction::ResponsibleSet
+ Module: Kernel::System::ProcessManagement::TransitionAction::TicketResponsibleSet
CreateTime: 2012-11-23 15:58:22
EntityID: TA2
@@ -1689,6 +1689,6 @@
Config:
Config:
- TargetQueue: Employee
- Module: Kernel::System::ProcessManagement::TransitionAction::QueueMove
+ Queue: Employee
+ Module: Kernel::System::ProcessManagement::TransitionAction::TicketQueueSet
CreateTime: 2012-11-23 16:02:54
EntityID: TA3
@@ -1700,5 +1700,5 @@
Config:
Responsible: Employee
- Module: Kernel::System::ProcessManagement::TransitionAction::ResponsibleSet
+ Module: Kernel::System::ProcessManagement::TransitionAction::TicketResponsibleSet
CreateTime: 2012-11-23 16:04:06
EntityID: TA4
@@ -1709,6 +1709,6 @@
Config:
Config:
- TargetQueue: Purchasing
- Module: Kernel::System::ProcessManagement::TransitionAction::QueueMove
+ Queue: Purchasing
+ Module: Kernel::System::ProcessManagement::TransitionAction::TicketQueueSet
CreateTime: 2012-11-23 16:04:54
EntityID: TA5
@@ -1719,6 +1719,6 @@
Config:
Config:
- TargetQueue: Post office
- Module: Kernel::System::ProcessManagement::TransitionAction::QueueMove
+ Queue: Post office
+ Module: Kernel::System::ProcessManagement::TransitionAction::TicketQueueSet
CreateTime: 2012-11-23 16:06:20
EntityID: TA6
@@ -1730,5 +1730,5 @@
Config:
State: closed successful
- Module: Kernel::System::ProcessManagement::TransitionAction::StateSet
+ Module: Kernel::System::ProcessManagement::TransitionAction::TicketStateSet
CreateTime: 2012-12-06 02:29:27
EntityID: TA7
@@ -1740,5 +1740,5 @@
Config:
State: closed unsuccessful
- Module: Kernel::System::ProcessManagement::TransitionAction::StateSet
+ Module: Kernel::System::ProcessManagement::TransitionAction::TicketStateSet
CreateTime: 2012-12-06 02:31:12
EntityID: TA8
@@ -2669,7 +2669,7 @@
'TA1' => {
Name => 'Queue Move',
- Module => 'Kernel::System::ProcessManagement::TransitionAction::QueueMove',
+ Module => 'Kernel::System::ProcessManagement::TransitionAction::TicketQueueSet',
Config => {
- TargetQueue => 'Junk',
+ Queue => 'Junk',
},
@@ -2697,5 +2697,5 @@
content depends on the particular Transition Action module which is used. Please
see the documentation of the individual modules for details. In our example,
- only the TargetQueue must be specified.
+ only the Queue must be specified.
</para>
</section>
@@ -2709,14 +2709,14 @@
'TA1' => {
Name => 'Queue Move Junk',
- Module => 'Kernel::System::ProcessManagement::TransitionAction::QueueMove',
+ Module => 'Kernel::System::ProcessManagement::TransitionAction::TicketQueueSet',
Config => {
- TargetQueue => 'Junk',
+ Queue => 'Junk',
},
},
'TA2' => {
Name => 'Queue Move Raw',
- Module => 'Kernel::System::ProcessManagement::TransitionAction::QueueMove',
+ Module => 'Kernel::System::ProcessManagement::TransitionAction::TicketQueueSet',
Config => {
- TargetQueue => 'Raw',
+ Queue => 'Raw',
},
},
@@ -2739,5 +2739,35 @@
<section>
- <title>ArticleCreate</title>
+ <title>DynamicFieldSet</title>
+ <para>
+ Sets one or more dynamic fields at a process ticket. Example:
+ </para>
+ <para>
+ <screen><![CDATA[
+$Self->{'Process::TransitionAction'} = {
+ 'TA1' => {
+ Name => 'Set DynamicField Master to Master and Approved to 1',
+ Module => 'Kernel::System::ProcessManagement::TransitionAction::DynamicFieldSet',
+ Config => {
+ MasterSlave => 'Master',
+ Approved => '1',
+
+ },
+ },
+};
+ ]]></screen>
+ </para>
+ <para>
+ 'Name' specifies the name of the configured TransitionAction.
+ </para>
+ <para>
+ 'MasterSlave' and 'Approved' are given as examples of DynamicField names.
+ The values of the fields ('Master' and '1') will be set by this
+ TransitionAction.
+ </para>
+ </section>
+
+ <section>
+ <title>TicketArticleCreate</title>
<para>
Creates an article and can be used to create notes or email replies. Example:
@@ -2748,5 +2778,5 @@
'TA1' => {
Name => 'Article Create Note Internal',
- Module => 'Kernel::System::ProcessManagement::TransitionAction::ArticleCreate',
+ Module => 'Kernel::System::ProcessManagement::TransitionAction::TicketArticleCreate',
Config => {
ArticleType => 'note-internal', # email-external|email-internal|phone|fax|...
@@ -2846,5 +2876,5 @@
</section>
<section>
- <title>CustomerSet</title>
+ <title>TicketCustomerSet</title>
<para>
Sets the customer of a process ticket. Example:
@@ -2855,5 +2885,5 @@
'TA1' => {
Name => 'Customer Set Customer to test',
- Module => 'Kernel::System::Process::TransitionAction::CustomerSet',
+ Module => 'Kernel::System::Process::TransitionAction::TicketCustomerSet',
Config => {
No => 'test',
@@ -2880,7 +2910,7 @@
<section>
- <title>DynamicFieldSet</title>
+ <title>TicketLockSet</title>
<para>
- Sets one or more dynamic fields at a process ticket. Example:
+ Changes the lock of a process ticket. Example:
</para>
<para>
@@ -2888,10 +2918,10 @@
$Self->{'Process::TransitionAction'} = {
'TA1' => {
- Name => 'Set DynamicField Master to Master and Approved to 1',
- Module => 'Kernel::System::ProcessManagement::TransitionAction::DynamicFieldSet',
+ Name => 'Set Lock to lock',
+ Module => 'Kernel::System::ProcessManagement::TransitionAction::TicketLockSet',
Config => {
- MasterSlave => 'Master',
- Approved => '1',
-
+ Lock => 'lock',
+ # or
+ LockID => 2,
},
},
@@ -2903,12 +2933,13 @@
</para>
<para>
- 'MasterSlave' and 'Approved' are given as examples of DynamicField names.
- The values of the fields ('Master' and '1') will be set by this
- TransitionAction.
+ 'Lock' defines the new lock of the process ticket.
+ </para>
+ <para>
+ 'LockID' defines the internal ID of the new lock.
</para>
</section>
<section>
- <title>OwnerSet</title>
+ <title>TicketOwnerSet</title>
<para>
Changes the owner of a process ticket. Example:
@@ -2919,5 +2950,5 @@
'TA1' => {
Name => 'Owner Set root@localhost',
- Module => 'Kernel::System::ProcessManagement::TransitionAction::OwnerSet',
+ Module => 'Kernel::System::ProcessManagement::TransitionAction::TicketOwnerSet',
Config => {
Owner => 'root@localhost',
@@ -2941,7 +2972,7 @@
<section>
- <title>ResponsibleSet</title>
+ <title>TicketQueueSet</title>
<para>
- Changes the responsible of a process ticket. Example:
+ Moves the ticket into a target queue. Example:
</para>
<para>
@@ -2949,10 +2980,10 @@
$Self->{'Process::TransitionAction'} = {
'TA1' => {
- Name => 'Responsible Set root@localhost',
- Module => 'Kernel::System::ProcessManagement::TransitionAction::ResponsibleSet',
+ Name => 'Queue Move Raw',
+ Module => 'Kernel::System::ProcessManagement::TransitionAction::TicketQueueSet',
Config => {
- Responsible => 'root@localhost',
+ Queue => 'Raw',
# or
- ResponsibleID => 1,
+ # QueueID => '2',
},
},
@@ -2964,15 +2995,15 @@
</para>
<para>
- 'Responsible' specifies the login name of the new responsible.
+ 'Queue' specifies the name of the target queue.
</para>
<para>
- 'ResponsibleID' specifies the internal ID of the new responsible.
+ 'QueueID' specifies the internal ID of the target queue.
</para>
</section>
<section>
- <title>QueueMove</title>
+ <title>TicketResponsibleSet</title>
<para>
- Moves the ticket into a target queue. Example:
+ Changes the responsible of a process ticket. Example:
</para>
<para>
@@ -2980,10 +3011,10 @@
$Self->{'Process::TransitionAction'} = {
'TA1' => {
- Name => 'Queue Move Raw',
- Module => 'Kernel::System::ProcessManagement::TransitionAction::QueueMove',
+ Name => 'Responsible Set root@localhost',
+ Module => 'Kernel::System::ProcessManagement::TransitionAction::TicketResponsibleSet',
Config => {
- TargetQueue => 'Raw',
+ Responsible => 'root@localhost',
# or
- # TargetQueueID => '2',
+ ResponsibleID => 1,
},
},
@@ -2995,13 +3026,13 @@
</para>
<para>
- 'TargetQueue' specifies the name of the target queue.
+ 'Responsible' specifies the login name of the new responsible.
</para>
<para>
- 'TargetQueueID' specifies the internal ID of the target queue.
+ 'ResponsibleID' specifies the internal ID of the new responsible.
</para>
</section>
<section>
- <title>ServiceSet</title>
+ <title>TicketServiceSet</title>
<para>
Assigns a service to a process ticket.
@@ -3015,5 +3046,5 @@
'TA1' => {
Name => 'Set MyService service',
- Module => 'Kernel::System::ProcessManagement::TransitionAction::ServiceSet',
+ Module => 'Kernel::System::ProcessManagement::TransitionAction::TicketServiceSet',
Config => {
Service => 'MyService',
@@ -3038,5 +3069,5 @@
<section>
- <title>SLASet</title>
+ <title>TicketSLASet</title>
<para>
Assigns a service level agreement to a process ticket.
@@ -3050,5 +3081,5 @@
'TA1' => {
Name => 'Set MySLA SLA',
- Module => 'Kernel::System::ProcessManagement::TransitionAction::SLASet',
+ Module => 'Kernel::System::ProcessManagement::TransitionAction::TicketSLASet',
Config => {
SLA => 'MyService',
@@ -3072,5 +3103,5 @@
<section>
- <title>StateSet</title>
+ <title>TicketStateSet</title>
<para>
Changes the state of a process ticket. Example:
@@ -3081,5 +3112,5 @@
'TA1' => {
Name => 'Set State to open',
- Module => 'Kernel::System::ProcessManagement::TransitionAction::StateSet',
+ Module => 'Kernel::System::ProcessManagement::TransitionAction::TicketStateSet',
Config => {
State => 'open',
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