[otrs-cvs] doc-admin/en/content/customization process-management.xml, 1.28, 1.29 acl.xml, 1.3, 1.4

Comments:
Update of /home/cvs/doc-admin/en/content/customization
In directory lancelot:/tmp/cvs-serv16121/en/content/customization

Modified Files:
	process-management.xml acl.xml 
Log Message:
Added process specific information to ACL reference and some links.

Author: mg

Index: process-management.xml
===================================================================
RCS file: /home/cvs/doc-admin/en/content/customization/process-management.xml,v
retrieving revision 1.28
retrieving revision 1.29
diff -2 -u -d -r1.28 -r1.29
--- process-management.xml	17 Jan 2013 14:08:47 -0000	1.28
+++ process-management.xml	25 Jan 2013 09:27:20 -0000	1.29
@@ -3193,8 +3193,10 @@
         </section>
 
-        <section>
+        <section id="process-management-acl">
             <title>Access Control Lists (ACLs)</title>
             <para>
                 With the help of ACLs, you can limit selectable values in process tickets.
+                Please also see the <link linkend="acl-reference">ACL reference</link> for
+                a description of the full ticket ACL syntax.
             </para>
             <section>

Author: mg

Index: acl.xml
===================================================================
RCS file: /home/cvs/doc-admin/en/content/customization/acl.xml,v
retrieving revision 1.3
retrieving revision 1.4
diff -2 -u -d -r1.3 -r1.4
--- acl.xml	6 Nov 2012 11:11:28 -0000	1.3
+++ acl.xml	25 Jan 2013 09:27:20 -0000	1.4
@@ -227,5 +227,5 @@
 </section>
 
-<section>
+<section id="acl-reference">
 <title>Reference</title>
 
@@ -233,4 +233,9 @@
     In the example below there is a list of all parameters which can be used for ACLs.
 </para>
+<para>
+    Please see the <link linkend="process-management-acl">section on ACLs</link> in the
+    <link linkend="process-management">ProcessManagement</link> documentation for a detailed
+    descripton of how to use ACLs for process tickets.
+</para>
 
 <para>
@@ -247,12 +252,11 @@
             Action => ['AgentTicketPhone', 'AgentTicketEmail'],
         },
+
         # the logged in agent
         User => {
             UserLogin => ['some login'],
-            # ...
             Group_rw => [
                 'hotline',
             ],
-            # ...
             Role => [
                 'admin',
@@ -260,12 +264,11 @@
             # ...
         },
+
         # the logged in customer
         CustomerUser => {
             UserLogin => ['some login'],
-            # ...
             Group_rw => [
                 'hotline',
             ],
-            # ...
             Role => [
                 'admin',
@@ -274,8 +277,12 @@
         },
 
-        #
-        # ticket properties
-        #
+        # process properties
+        Process => {
+            ProcessEntityID        => ['P1'],   # the Process that the current ticket is part of
+            ActivityEntityID       => ['A1'],   # the current Activity of the ticket
+            ActivityDialogEntityID => ['AD1'],  # the current ActivityDialog that the Agent/Customer is using
+        },
 
+        # ticket properties
         Queue => {
             Name     => ['Raw'],
@@ -317,9 +324,7 @@
         Owner => {
             UserLogin => ['some login'],
-            # ...
             Group_rw => [
                 'some group',
             ],
-            # ...
             Role => [
                 'admin',
@@ -329,9 +334,7 @@
         Responsible => {
             UserLogin => ['some login'],
-            # ...
             Group_rw => [
                 'some group',
             ],
-            # ...
             Role => [
                 'admin',
@@ -385,4 +388,8 @@
         },
 
+        # Limit the number of possible ActivityDialogs the Agent/Customer
+        #   can use in a process ticket.
+        ActivityDialog => ['AD1', 'AD3'],
+
         # possible action options (white list)
         Action => {
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