[otrs-cvs] otrs/Kernel/System/Ticket/Event NotificationEvent.pm, 1.48, 1.49

Comments:
Update of /home/cvs/otrs/Kernel/System/Ticket/Event
In directory lancelot:/tmp/cvs-serv14094/Kernel/System/Ticket/Event

Modified Files:
	NotificationEvent.pm 
Log Message:
 - 2013-01-30 Fixed bug#9097 - ProcessManagement: Uninitialized value after Ticket is created if notification event is triggered.

Author: cr

Index: NotificationEvent.pm
===================================================================
RCS file: /home/cvs/otrs/Kernel/System/Ticket/Event/NotificationEvent.pm,v
retrieving revision 1.48
retrieving revision 1.49
diff -2 -u -d -r1.48 -r1.49
--- NotificationEvent.pm	14 Jan 2013 18:30:02 -0000	1.48
+++ NotificationEvent.pm	30 Jan 2013 17:23:42 -0000	1.49
@@ -548,8 +548,4 @@
     $Notification{Body}    =~ s/<OTRS_CONFIG_.+?>/-/gi;
 
-    # COMPAT
-    $Notification{Body} =~ s/<OTRS_TICKET_ID>/$Param{TicketID}/gi;
-    $Notification{Body} =~ s/<OTRS_TICKET_NUMBER>/$Article{TicketNumber}/gi;
-
     # ticket data
     my %Ticket = $Self->{TicketObject}->TicketGet(
@@ -558,4 +554,14 @@
     );
 
+    # COMPAT
+    $Notification{Body} =~ s/<OTRS_TICKET_ID>/$Param{TicketID}/gi;
+    my $TicketNumber = $Article{TicketNumber};
+
+    # use Ticket information as a fallbak (if ticket has no Articles)
+    if ( !$TicketNumber ) {
+        $TicketNumber = $Ticket{TicketNumber};
+    }
+    $Notification{Body} =~ s/<OTRS_TICKET_NUMBER>/$TicketNumber/gi;
+
     # prepare customer realname
     if ( $Notification{Body} =~ /<OTRS_CUSTOMER_REALNAME>/ ) {
---------------------------------------------------------------------
OTRS mailing list: cvs-log - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/cvs-log
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/cvs-log