[otrs-cvs] doc-admin/en/content/customization process-management.xml, 1.30, 1.31
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|---|---|
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Comments:
Update of /home/cvs/doc-admin/en/content/customization
In directory lancelot:/tmp/cvs-serv12337/en/content/customization
Modified Files:
process-management.xml
Log Message:
- 2013-02-01 Fixed bug#9112 - ProcessManagment: TransitionAction TicketActicleCreate should not accept email type articles.
Author: cr
Index: process-management.xml
===================================================================
RCS file: /home/cvs/doc-admin/en/content/customization/process-management.xml,v
retrieving revision 1.30
retrieving revision 1.31
diff -2 -u -d -r1.30 -r1.31
--- process-management.xml 31 Jan 2013 16:16:38 -0000 1.30
+++ process-management.xml 1 Feb 2013 19:20:26 -0000 1.31
@@ -2783,5 +2783,6 @@
Module => 'Kernel::System::ProcessManagement::TransitionAction::TicketArticleCreate',
Config => {
- ArticleType => 'note-internal', # email-external|email-internal|phone|fax|...
+ ArticleType => 'note-internal', # note-external|phone|fax|sms|...
+ # excluding any email type
SenderType => 'agent', # agent|system|customer
ContentType => 'text/plain; charset=ISO-8859-15', # or optional Charset & MimeType
@@ -2819,7 +2820,6 @@
<para>
'ArticleType' defines the type of the article to be created. Possible
- values: email-external, email-internal, email-notification-ext,
- email-notification-int, phone, fax, sms, webrequest, note-internal,
- note-external, note-report.
+ values: phone, fax, sms, webrequest, note-internal, note-external and
+ note-report.
</para>
<para>
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